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Cell Phone Service reviews in Media

  • B
    They're expensive. Overall, I think what they provide is very good but they are very expensive. Their customer service when I called was horrendously bad. I get the wrong people and I get disconnected. We went to change our business lines one time from hard wired lines to their voice over IP. They said that they will be out here the following week on a Tuesday. It was late in the previous week and they cut off our regular line. By the time they fixed it, we were out of phones in our business for over a week. We spent hours and hours on the phone and it has been terrible. They continued to be that way. My business, I used to be an IT and deal with dedicated circuits. They're terrible that way too. I don't lose or drop calls. We have service no matter where we go. In that aspect, it's good. As a matter of fact, we're just thinking of changing over to another cellphone service provider because we can get the same basic plan of three phones for $70 less in a month. It's a lot cheaper but their service area isn't the best. It's one of those times when I needed to make a phone call and it will be dropping. We have a pretty good selection of channels with the package. The internet goes pretty fast. We have no problems at all. All of their services I think are a little bit more expensive than everybody else. I think their wireless service is a lot more expensive. They can charge us more because they provide a better product.
    - Michele Y.
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