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Refrigerator is Not Cooling But Freezer is Cold?

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Appliance Repair reviews in Media

  • B
    Sears Appliance Repair
    The repairman was supposed to call and give me a 2 hour window. He never did. My window was 1-5 and he arrived at 4:50pm. He apologized and looked at my washer. He was very knowledgable and honest. He gave us really good advice and explained everything so we could understand the problem. We decided that it might be time to get rid of our 13 year old washer. Even though the repairman was terrific, I would probably get another service next time.
    - Donna M.
  • A
    RICK'S SAME DAY APPLIANCE REPAIR SERVICE
    Exactly the way Rick said it would go. He was prompt, very knowledgeable, and explained things to us in language we could understand. He knew a temporary fix and told us since he didn't have the specific part on the truck. It worked perfectly until he could bring us the part early on the next business day. An excellent experience when we were even envisioning maybe having to buy a new freezer.
    - Steve M.
  • A
    Springfield Refrigerator Repair
    The repairman said nothing was wrong....I had not closed the door completely and that was what caused all the food to develop ice crystals around it. Even the light switch at the front of the drawer was covered in ice so that it wouldn't automatically come on when the drawer opened. He chiseled the ice away from the light switch and it worked! He showed me how one small piece of a wrapper from a loaf of bread could block the drawer from completely closing. He could have charged me to replacement a component in the freezer, but he was honest, showed me the problem, and I only paid the diagnostic fee. Very fair. I will definitely call him again when I need an appliance repair.
    - Rita S.
  • B
    Sears Appliance Repair
    The technician was great. He diagnosed the problem and tried to help us replace the faulty control panel. Unfortunately the control panel is no longer being manufactured, and I was a little disappointed that Sears didn't offer more of a discount (only $10) on the service fee given that we bought the appliance from them less than 10 years ago.
    - Amanda P.
  • A
    Pops Appliance Repair
    Our washing machine spin and wash cycles quit working, but motor seemed ok. We called Pop's Appliance and they were just plain awesome--professional, prompt, courteous and skilled. They knew exactly what it was from our description on the phone and brought the part with them. Took 20 Minutes! Great work and SO much better than buying a new washer! I totally recommend them. Thanks Pop's and thanks Angie's List!
    - SAM C.
  • A
    RICK'S SAME DAY APPLIANCE REPAIR SERVICE
    Rick promptly returned my call, listened to the problem - made a suggestion that it might be that the leads had gotten wet, told me to dry them with a hair dryer and see if that worked so I could avoid a service charge for a simple fix and Voila! it worked. He saved me time and money and I will definitely call him when I need another appliance fixed. Which, sadly, I'm sure will be in the not too distant future.
    - alisa t.
  • A
    Bob's Appliance Repairs & HVAC
    The technician arrived on time, 7am, diagnosis took five minutes, and the problem was fixed in fifteen minutes.  He had time to look at a dryer that wasn't working well and he fixed that too.  We are planning on calling him again this week to look at our dishwasher!
    - Megan W.
  • F
    Mr Appliance of The Delaware Valley
    We were first instructed
    to contact Mr. Appliance through LG, the manufacturer of our
    refrigerator.   Our refrigerator was noted to have stopped cooling on
    Saturday Jul 18.  After calling LG, they instructed us to call Mr.
    Appliance, because they are listed has having the only LG certified technicians
    in our area.  An online service request on Mr. Appliance?s website was
    made on Jul 18, followed up by a phone call on Monday Jul 20.  A service
    person from Mr. Appliance came that same day in the afternoon to run a
    diagnostic check on the refrigerator unit. 
     
    The person who came out
    diagnosed the problem as being a faulty or broken compressor, which would need
    to be replaced.   Due to the 3-4 hour labor time for
    installing a compressor, the charge was estimated at around $500.  Mr.
    Appliance required a $300 deposit at that time.  When I finally came home
    later that night, I noticed no paperwork left at our residence indicating
    the person?s name, or an invoice amount. 
     
    Earlier that day, a
    representative from Mr. Appliance?s of Delaware?s call center stated that the
    part should arrive by Wednesday of that week, and that it should be
    installed by end of week.  Unfortunately, the part did not arrive until
    the Monday of the following week, and as such, Mr. Appliance returned
    on July 28 with a different service person.
     
    This different person did not install a compressor but instead performed a leak check.  However, no informed consent was given to me over the
    phone, to my nanny, or my wife.   My nanny was pressured into
    signing a waiver (Mr. Appliance insisted that she sign the form and
    would not allow her to tend to our 12 month old son unless she did so. )
    Therefore, she reluctantly signed it even though she was not authorized to do
    so by us, the owners.  Moreover, no explanation was given to her
    as to what were the ramifications of the process.   Just as he was
    leaving, my wife arrived at the house, and he stated that he performed a ?leak
    check??he also stated that the fridge should cool down in 6 hours and would
    work normally by this evening.  He also said that in 2-3 months, it?ll
    start to lose its cooling ability, and to call Mr Appliance to come out and
    find where the leak was.
     
    Later that night, the
    refrigerator still was warm?with no cooling.  I called Mr. Appliance, and
    complained about multiple issues:
    -lack of informed
    consent
    -lack of knowledge about
    what repairs were done
    -conflicting statements
    of what service was provided (compressor installation or leak check)
    -conflicting diagnoses
    by two different people at Mr Appliance (leak or compressor problem).  If the compressor was not the
    problem, why order the part thereby causing the delay in service?
    -using our warranty on
    our Fridge to order a compressor from LG, without installation of the compressor.
     
     
    Mr Appliance showed up again
    on 7/30/15 to ?re-service? the refrigerator.  They spent 15 minutes at our
    residence.  He said that there was a defective valve and that he needs a
    new one. 
     
    Mr. Appliance then left our
    residence on 7/30/15.  We received an invoice later that night via
    email.  The invoice contained a non-recognizable signature, which did not
    match myself, my wife?s or my nanny.  I spoke to my nanny, who was the
    only person home, and she did not sign anything.
     
    As of this point it had
    been over 10 days since the initial call.  We still have a non-functioning
    refrigerator.   We have yet to even have a diagnosis or an explanation.
     
    Secondly, I have major
    doubts about the diagnostic ability of the people who have come out from Mr.
    Appliance of Delaware in regard to LG refrigerator repair. There are some
    serious flaws and in the logical reasoning regarding the ?services? provided:
     
    -If there was a
    compressor failure, there would be zero cooling from the unit, but there is
    some cooling that is discernible and measurable (with thermometer) near the
    freezer compartment.
    -If there was a leak,
    again there would be zero cooling and it would have been a slow process where
    we noticed poor cooling performance, and ultimately resulted in compressor
    failure.
    -In other words, the two
    diagnoses proposed by Mr. Appliance
    Delaware are not plausible, and raise high suspicion of doubt.
     
    At this point, we have
    received implausible diagnoses from Mr. Appliance of Delaware
    County's service people who are more inclined to draw out the repair
    process and not diagnose or fix the refrigerator and are really
    making ?guesses? to what may be wrong.  Moreover, we did not receive
    informed consent with regard to the service work and did not them permission to do a ?leak check?.  Pressuring our nanny into signing a form
    or waiver is not the same as informed consent.  
    This ?leak check?
    resulted in a piercing valve being placed by Mr. Appliance for which we did not
    authorize nor did we receive informed consent.  We were informed
    of this only following the procedure just as he was leaving. 
     
    This upsets me in many
    ways.  These piercing valves should only be placed as a ?last
    resort?.   Most refrigerator malfunctions are caused by the
    failure of electrical components. An insufficient Freon charge is one of the
    last things to consider when troubleshooting a refrigerator that does not cool.
    It is unlikely that your refrigerator will suddenly start leaking just sitting
    in your kitchen unless it is manual defrost and you recently removed the ice
    from the freezer compartment by using a knife, screwdriver, chisel, or pry bar
    and punctured the aluminum evaporator coil or an incompetent service person
    installed piercing-valves that are leaking.  This is also corroborated by
    multiple professional sources.
     
    Keep in mind that we
    have an infant at home who takes breastmilk that will spoil if not
    refrigerated, in addition to a four year old with special needs, and no
    main refrigerator, which has been quite a burden for our family.  We could
    have had other options, but went with Mr. Appliance because of their contract
    with LG.
     
    In summary here are the issues that we have had with Mr. Appliance:
     1) lack of informed consent
    2) placement of a piercing valve without permission (irreversible process that
    makes us reliant on Mr. Appliance for Freon in the future)
    3) delay in repair
    related to conflicting diagnoses
    4) use of our manufacturer?s warranty to order
    of a part (compressor) that was never installed
    5) inaccurate communication
    6)
    unknown signature on some of the work orders. 
    7) missing invoices
     
     
    - PARAS L.
  • A
    McLoughlin Plumbing Heating & Cooling
    Everything went well. On this latest trip, the plumber experienced some trouble shutting off the water at the street, but was quite persistent in uncovering the brass valve and getting water turned off. The rest of the process went quickly from there.
    On their first visit in June, I was impressed by a number of things. First, they were able to send someone out the same day to help me with a problem that resulted from disconnecting an old dishwasher and a resulting leaky shut off valve and the discovery of a broken kitchen sink pipe. Life without your kitchen sink is difficult, so I was quite thankful for the same day service. Second, the plumber did a visual inspection of the basement and noted a number of issues, including the very old main water valves. He fixed what was needed for the immediate problem and provided prices on the other issues found. There was no pressure to fix the other issues and no follow-up calls from the company to push the other work. I followed up on my own for peace of mind.
    McLoughlin calls the next day after each visit to be sure you are satisfied.
    I rated B for price, because all plumbing fixes seem to be more than one would like/expect. I'm told McLoughlin is extremely reasonable compared to others in the area.
    - Eric M.
  • A
    McLoughlin Plumbing Heating & Cooling
    I called about 1 PM and plumber arrived by 4:30 and was finished in about an hour. I was quite pleased with same day service. Plumber noted some other issues, but did not give a hard sell. Will definitely be contacting them to do some of what was suggested.
    - Eric M.
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