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Glass Repair reviews in Mechanicsburg

  • A
    Garrety Glass - Betterliving Patio & Sunrooms
    I left a message and the called the next day ( on a Sunday) to schedule an appointment. The sales rep, Jordan, was excellent, the price was good. the next day Nate came to measure the opening. He said he had some time before his next appointment, and volunteered to clean up glass and old doors so I wouldn't have to wait until the new ones arrived. Brian did the installation. He did a beautiful job. This company's customer service is very good.
    - Joanna S.
  • A
    HomeRite of Central PA
    They were on time and very professional.  From the beginning we enjoyed speaking with Andy, he was very friendly and knowledgeable.  The day of installation went well and they cleaned up after themselves. When they tried to install the replacement glass in the one window it broke. Based on that they had to come back three weeks later to install it. Overall, very friendly, customer oriented, professional, and high quality. The old adage that you pay for quality is true, so they aren't the cheapest, but the quality craftsmanship was worth the cost.
    - Richard C.
  • A
    West Shore

    The installers were extremely professional and did a GREAT job! The installers arrived on time, cleaned up after themselves and completed the job in the stated amount of time. They were also careful about not letting my dog out and were nice to my kids, which means a lot to me. The door is extremely high quality and sturdy - it really looks great!

    The sales process, however, is a bit cumbersome. Although the initial sales visit was informative, it took nearly three hours! All the discounts and sales and specials and flyers and gift cards made pricing a bit of a challenge. Overall, my only complaint about the entire process is that I wish the sales process was more straightforward - West Shore has a highly superior product, but I was confused and overwhelmed by the pricing. Although I definitely received a high-quality product and installation, I am really not confident that I got the best deal.

    I will probably buy the rest of my windows from West Shore because the product is so high quality, but my recommendation to the company would be to streamline the pricing structure, limit discounts and offer simple, clear, best-value pricing. I think many customers are turned off during the sales process due to the confusing, smoke-and-mirrors sales approach.

    I also received a follow-up call from another sales person to schedule a follow up visit about purchasing the rest of my windows. I told that person that my original sales person has all the measurements and information, and all I was really looking for was an estimate. They seemed unwilling to provide a written estimate, which seems like more smoke-and-mirrors. I requested a "best-value" estimate (no rush) a few weeks ago, and have yet to receive it. I also indicated that there should be no need for an additional visit, unless it is a short one to sign paperwork that reflects pricing from a written estimate.

    To summarize: If you can make it through the confusing/difficult sales approach, West Shore really does provide a superior product and high quality installation services.

    - Lisa B.
  • A
    West Shore

    They are excellent. It was absolutely up to my expectations. It was wonderful follow through. They messed up one of the windows and did that again. They offered to do a door. It is a wonderful company. The guy was so close by so if I needed something, boom, he was there. Great service.

    - Rebecca R.
  • A
    I had a unique problem that I talked over with Scott. He gave me some suggestions on things I could do to avoid replacing my windshield. Once he quoted me a price I went ahead with the replacement, since the price was so reasonable. His price was much, much cheaper than the national chain.
    - Rob E.
  • A
    Capital Auto Glass
    I have a small contracting business and can't take time out to go to a shop for repairs.  We actually had a board go through our windshield and needed it fixed FAST!  I contacted the company and explained our situation.  They offered to come out the same day for the repair.  Todd came out to my shop, was very professional and completed the repair on site.  The total cost of the repair was exactly what we were quoted.  We were so pleased with the service, that two of my employees asked Todd if he would have time to address some stone chips while he was there.  He enthusiastically agreed and took care of two other vehicles while he was here.
    - Adam K.
  • A
    Hershocks Inc
    Great. There was an issue with the replacement window (manufacturer defect, not Hershocks' fault at all), but Hershocks handled the situation professionally and appropriately.
    - Antoinette M.
  • F
    Blue Mountain Building & Remodeling Inc
    - Anna M.
  • A
    West Shore
    - Brian W.
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Glass Repair Shops in Mechanicsburg

Companies below are listed in alphabetical order.

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    Mechanicsburg, Pennsylvania