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There are 6 highly-rated local carpet installers.

Carpet Installation reviews in Meadville

  • C
    Foulk's Flooring America
    2 Foulk flooring employees came to tear out carpeting. One of the employees, told me sub floor in living room needed repairs, and that Foulk's did not repair sub floors. He said he knew of someone who could do repairs, called the number, and handed me the phone. Contractor came same day and gave me an estimate which I accepted. I was under the understanding that the whole sub floor would need repaired when only a small section of the actual room needed work. Why else wouldn't a flooring company do sub floor repairs unless the job was too extensive? I was never given an itemized receipt of the cost of the labor or materials by this contractor. I accepted the $850.00 quote because I had thought the job was going to be more extensive than it was, but the contractor only worked about 4 or 4 and a half hours total. I even bought the Kilz used for the job. In the meantime, after the contractor had already started the job, a representative from Foulk's called to tell me that Foulk's does do sub floors. Foulk's knew I had to have the sub floor repairs when I called them to delay installation until sub floor was repaired . I told representative that I would have much rather had Foulk's do the sub floor repair, but their own employee told me they didn't do that, and I believed him. The other contractor had already started job and it was too late for Foulk's to do it. When a different Foulk's team came to lay carpet, they told me that the repair job would have been a $300.00 or $400.00 job by Foulk's for which I paid $850.00 by independent contractor. So something isn't right here. Did the contractor called by a Foulk employee give a kickback to the Foulk employee for referring him? I don't know. All I know is that I was given false information by a Foulk employee that ended up making the job even more expensive than it already was. The owner would not take responsibility for the actions of his own employee. I thought it would be fair if Foulk's would take $425.00 off my total bill of over $6,000. That amount would have been half of the $850.00 I was unnecessarilly charged by the outside contractor. If the Foulk employee had been honest with me, there would have been no need for an outside contractor who charged me more than double to do what Foulk's would have done for a LOT less. Foulk's did not agree with me. Even though they claim it is, customer satisfaction is NOT important to Foulk's Flooring America. I ended up having added delays and added expense because of an employee's lie... not and quot;miscommunicationand quot; as English is my first language! How the owner feels that his company isn't PARTLY responsible is beyond me. I will NEVER use their sevices again, nor will I ever be able to recommend their company to anyone. Even though the quality of work was fair for what I was having done (carpet installation and wood laminate installation,) the overall experience has left a bad taste in my mouth. Foulk's can try to spin it however they want, but it is what it is. Foulk's did install laminate flooring in 1 day instead of the 2 days they had scheduled for it. They sent more people to get the job done (8:00 am- 4:00pm) on their last day here. I had company coming for the Labor Day weekend, so that gave me an extra day to get everything back in place. I did appreciate that gesture, but...
    - Roseann M.
  • A
    Gary Hull Construction
    They are very skilled and did an excellent job.
    - Greg G.
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Carpet Installers in Meadville

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