We believe that your basement has potential. With our help we can help solve your problem so it can be transformed into the place you desire. We challenge the status quo by understanding what you want your basement to become and engineer our system to protect that dream. By fully appreciating your vision, we can tailor a comprehensive solution, using quality products and methods, installed by quality people, to solve your foundation problem and allow you the liberty to create whatever vision you have for the space. We believe in your dream.
The Keystone Basement Systems Inspection Process:
The below information publicly and clearly states the terms to qualify for the inspection process. We understand that our process may be different than what people are used to. With that in mind we wanted to make sure that all of our potential clients fully understood the motivations and reasons behind our process.
Keystone Basement Systems (KBS) subscribes to a completely different inspection philosophy than most in the marketplace. Whereas most companies use commission-based salespeople with little training in foundation systems or foundation diagnostics, KBS employs highly trained inspectors who have achieved Basement Health Association Accreditations in Basement Waterproofing and Foundation Repair. Our philosophy is that inspectors who are well trained in their field should perform inspections.
The philosophy seems simple, but operating in this way comes with tremendous challenges, as you will see explained below.
The Inspection Process:
One of the most fundamental differences between KBS and other companies is the inspection process. It is our core belief is that you must fully understand a problem before you can create an accurate solution. The challenge is that this process takes a little more time. On average our inspection process takes 25% to 50% longer than other companies.
The benefit of a thorough evaluation is that you provide accurate and detailed solutions. The downside to this level of attention and detail is that we have less appointment times per day available.
At KBS we invest tremendous time and resources into our inspectors. Our inspectors have monthly continuing education requirements as well as formal training on a myriad of repair products and processes. KBS is the only company in western PA with Certified Waterproofing Specialists (CWS) and Certified Structural Repair Specialists (CSRS) on staff.
Unlike other companies who hire untrained "salespeople" when they get busy, we do not. KBS will only allow trained inspectors to meet with homeowners. Therefore we have fewer inspectors than other companies.
As you can see, KBS is not a large firm with an army of under-skilled salespeople. Rather KBS is a smaller firm with a core of very well trained inspectors. Consequently we only have time to visit with serious clients and refuse approximately 30% of those who inquire for an inspection because they do not meet our scheduling requirements.
Our Scheduling Requirements:
1. You must own the property you wish to have inspected:
If you do not own the property in question we will not schedule an appointment with you. We do not meet with tenants, real estate agents or property speculators. If you are a buyer of a property you must have the seller contacts and schedule the appointment.
2. All interested parties must make themselves available for the inspection:
Serious homeowners would always make themselves available for the inspection because they are interested in what the inspector has to say. Your time is valuable, and so is ours. To offer the level of expertise that we do, at no cost, we only schedule appointments with serious homeowners who are interested in solutions for their issue. Our inspectors cover a great deal of detailed information and will need to ask questions about the history of the problem and future plans for the home. Therefore we will only meet with serious homeowners willing to have all interested parties available for the appointment.
With that said, we understand that people are busy these days. To allow for all interested parties to be available we offer appointments 7 days a week from 10AM to 10PM...Even on Sundays.
3. The problem must be a basement waterproofing or foundation issue:
We ONLY fix foundation issue and nothing else.
In closing, we hope that you consider KBS for your foundation inspection.
***Please note that Keystone does not set inspections with those who do not own the property wishing to be inspected. This includes, but is not limited to, property speculators, tenants and real estate agents***
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