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Door Installation reviews in Marcus Hook

  • D
    Frustration would have me write much more than this to describe why I am grading Guida a ‘D’ but I will be brief. Bottom-line, if you are thinking of hiring Guida it will be important that you know how windows are hung because Guida will expect this of you when you have a problem. We hired Guida for the first time to replace five windows in our house. Even though two Guida representatives came to the house; - a salesman to write the job up and take initial measurements –and- an installer to take final measurements, they neglected to inform us that two of the windows in our family room could not be hung the same way as two other windows in the same room. We discovered this the hard way after the installers completed their work. On these two new Guida windows we basically lost the inner frame, - the window ledge at the bottom and the spot at the top where brackets for blinds are installed. I received the age-old explanation, multiple times now, that basically ‘this is how we do it’. In one of the follow up discussions, the installer actually told me if I wanted to retain the inner frame like the existing two windows in the same room ‘I needed to tell them that ahead of time’. In the very last conversation I was offered $400 ($200 per window) off my total window bill of $4,222, which I accepted only because I have to defer some of the expense of getting this corrected by a different contractor. I was offered the option by Guida to perform this incremental work at an additional discounted cost but I obviously declined. PS- Guida, any proposed incremental fix should be no charge. Oh, and get this, - my wife called me today and one of the new Guida family room windows won’t lock. The Guida service person came out today and informed us that the (new) window is out of alignment, and they need to order replacement sashes which won’t be in for 2 to 3 weeks. Good grief- I will miss my money-not-well-spent!
    - Jim F.
  • F
    Leonard called me back right away, but only because he saw the opportunity to price gouge. He quoted me $2250 to replace a sliding glass patio door - a ridiculously high price given that this is installation of a $745 door (I looked up the MSRP for the exact model he suggested). Charging $1500 for labor and incidentals (trim, nails, disposal, etc), for a less-than-full-day job, is ridiculous.
    - Matt C.
  • A
    The overall job and experience went better than I imagined. Surefire was not only a pleasure to deal with, but they even finished a week before the completion date given. Surefire's employees were courteous and took time to explain each construction phase step by step. They made it a point to protect the rest of my house from the dust caused by construction, by not only taking the time by covering everything with plastic, but as well as vacuuming the entire house after the job was completed. I would feel %100 confident in recommending Surefire construction to all my family & friends in the event of any construction needs that may arise in their future.
    - James S.
  • A
    Everything went well. All of the employees were professional and considerate of my home, time and family. They made sure that everything was clean and neat at the end of each work day which is very important to me because I have small children. They were prompt and informative of any changes due to weather. Their quality is excellent!
    - Kaimi M.
  • A
    Joe and Mike were absolutely incredible to work with. All work was done above and beyond satisfaction. They did all of the work I listed in about 1 and 1/2 days, they're machines! The entire process was smooth from start to finish, they saved me a ton of money on recommendations for both my deck and soffit fixes. I could not recommend anyone more. They'll be my first call from here on out, for any work I need done in the future.
    - Brian M.
  • A
    Work done by Curt is flawless.  I am extremely happy with the new windows.  Curt left the enclosed porch cleaner than how he found it.  Curt is friendly, professional, honest, etc., etc.  I highly recommend him.
    - Marie M.
  • B

    The coupon is very deceiving, I believed it to be for labor and when speaking to the man on the phone, he stated that the $19.00 was just for them to come to the house. Also he was very hard to communicate with.

    Squad LLC did make good on refunding the money which was spent on this coupon.

    - Deb K.
  • A
    Left a message for John, he got right back to me to schedule.   We scheduled for John to come take a look at the work and to give me an estimate, after which we set a date for him to do the work.  He arrived and completed all of the tasks.  He was very polite and knew what he was doing.  Never seemed to get upset, as I have noticed with other contractors that I have hired.  I was very pleased with the work that was done and will definitely call him in the future when I am in need of work done around the house
    - Deb K.
  • A
    John promptly returned my initial call and promptly provided a competitive estimate. Work was performed and completed on schedule. The quality of work was noticeably superior to our prior siding, capping and door. Each crew was friendly, respectful, and cleaned the grounds upon completion. John was on site during the installations.  All phone calls were answered promptly.  John was readily available and easy to work with. We recommended John to several of our close friends.
    - Stephen S.
  • A
    Called to set up appointment, they arrived on time.
    They took information for quote, promised a date to have it back to me, received it around estimated time.
    Accepted quote after considering other offers, they offered a time frame they would start work that was delayed for reasons outside their control.
    The job was done incredibly well overall.
    Very by the numbers, detailed what I'd be paying for, answered all questions, never tried to up the price, friendly.
    Ordering a burger at Wendy's is more painful than this process was.
    - Patrick L.
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Door Installers in Marcus Hook

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