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Large Appliances reviews in Lititz

  • A
    Martin Appliance
    Tim was very helpful and took as much time as we needed to explore all the features and options in selecting our new appliances. He was very knowledgable about each appliance and manufacturer (something not to be found at the big box stores -- we tried that before going to Martins). He was able to answer all our questions (there were many). We settled on the models we wanted and made the purchase. Delivery was scheduled for the day we wanted. Delivery and installation was on time and professional. Refrigerator was installed with water line for ice maker. Washer was installed to water lines. Gas dryer was not installed due to the fact that we were waiting on a plumbing company to install the gas line. Good care was taken to protect hardwood floors.
    - Deanna Z.
  • C
    Brubaker Inc.
    Sales group was good and responsive. The primary reason we elected to use Brubaker, Inc was they we wanted a larger capacity refrigerator but needed to enlarge the cabinet opening. Since they also do full kitchen and bath installs, the sales group said that they have the tools and jigs to mill open up the cabinet. We needed about a half an inch opened along the top to fit today's common size refrigerators.
    When the installers arrived, I asked directly if they had the 'jig' to cut along the top. I asked that he wasn't going to do it free hand. This is our kitchen cabinet and we didn't want our nice solid cabinets ruined. He said no he wasn't doing it free hand. Then he went ahead and did it free hand with a jig saw. I couldn't believe it. As soon as I saw him cutting, he was half way done and it looked horrible. I stopped him immediately and called the sales office.
    They responded right away. In a few short hours they had a cabinet maker on site to repair/recover what was done. The cabinet maker improved it to the best of his ability, but you can still see the cut out is not quite straight. I give the company credit in trying to repair the situation, however, I just could not believe the lack of knowledge by the installers.
    To top it off, the other installer who did the connection to the ice maker did not connect that properly either. As a result, I had to have them come a week later for to repair. The installer forgot to connect the electrical wires to the ice maker.
    We give them a and quot;Cand quot; rating versus an and quot;Fand quot; rating because the company did respond to resolve both situations in a timely manner. We just don't understand why they didn't send the cabinet maker in the first place. No one wants to hear and quot;Hey man, we're just installers after they cut open the cabinets.and quot;

    - David M.
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Kitchen Appliance Sellers in Lititz

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