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Florist reviews in Latrobe

Real People ~ Real Reviews ~ Real Results

  • I used to drive a tractor-trailer, and I always heard their ad on the radio. I like that they're responsive to any complaints. My mother-in-law told me that in her bouquet that we'd sent her, a couple of the flowers were dead. I called them up and they sent her a whole new bouquet with an extra vase and everything. They took care of the problem right away and were very apologetic. If I had ordered from other florists to have it shipped it would have been a lot more. Their selection is really nice.
    - Gladys & Bobby W.
  • I have been using Floral Fountain for a few years and had been quite pleased with their service. The flowers I ordered for Mother's Day this year did not arrive as ordered. While they claim what they delivered was more costly, it was much smaller and in my opinion plain ugly. When I called they put me through to the owner who demonstrated no customer service skills whatsoever. She asked me questions, such as to describe what I received and before i could answer she would ignore me and talk to her employees. She made me angry by trying to blame others for their mistake. Bottom line was that she would immediately replace it with the arrangement I ordered. They did deliver another arrangement, but again it was not what was ordered. In the past their arrangements lasted up to two weeks - very impressive! This arrangement was half dead when delivered and by Monday many blooms were dying. I plan to go to the store in person to try to get my mother what I ordered but I don't have much hope in succeeding! I will post what happens. But at this point I think I will be looking for another florist.
    - Greg R.
  • I liked the quality and they were very accommodating.
    - Mary G.
  • I had to order flowers for two different organizations for a funeral for a dear friend. I have been using them for years though. They always come through for me.
    - Paul J V.
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