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Find Top-Rated Latrobe Awning Installation Companies

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Awning Installation reviews in Latrobe

Real People ~ Real Reviews ~ Real Results

  • We ordered a SunSetter Awning from KLA Construction in late June. About 3 weeks later, it was installed by the company's employees. While our awning is serviceable, we had some concerns after it was installed. We were told that although the awning is right over our back door, there was room for it to clear the door without any problem. In fact, when the awning is retracted, the front edge that hangs down does not clear the back door and the corner of our screen door scrapes against it every time we open or shut it. The installer actually told us to just put some black electrical tape over the corner of our door so the scraping would not damage the awning. 

            We were offered three options to fix this, but it would have been totally at our expense.  The one fix that would take care of the issue cost over $600. Our feeling was that during the initial sales visit, our situation was not studied carefully enough, and that KLA should bear at least some of the cost for the fix. After some phone calls and discussion back and forth, we were told KLA would not cover a portion of any fixes. As a next step, we wrote an email to the representative to indicate our feelings and after four plus weeks, we received absolutely no response. After leaving 2 messages over 4 days via phone, we finally heard from the representative that KLA's position was unchanged.   

            We had a second concern about how far we were shown the awning would extend by the salesperson demonstrating where it would extend. While we believe we were given inaccurate information in this instance also, we can't prove we were shown something that was not accurate. Regardless, we feel the first issue is clearly the result of a less-than-careful assessment of our set-up, and there is no question that we were told that the awning would clear the door.   

            We are disappointed not only with KLA's unwillingness to accept some responsibility, but their lack of a timely response when we took the time to write a letter regarding our concern. We question whether we would have heard anything had we not called back. We are disappointed with how they handled the situation and our concern.
    - Janet S.
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Awning Installation Companies in Latrobe

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