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Carpet Cleaning reviews in Lancaster

  • F
    CERTIFIED CARPET SERVICE
    Though I have never publicly voiced any dissatisfaction or disappointment for any negative business encounters I have had, I feel compelled to do so in this case following the complete and total lack of professional conduct, courtesy, and ethical standards I have seen provided by Certified Carpet in Lancaster, PA-specifically in regards to their hiring practices/standards and employee values/conduct. As a licensed management professional myself, I will now move forward with the assumption that such business standards and conduct (or lack there of) they have demonstated behind closed doors is a direct reflection of the subsequent business conduct, morals, and standards they hold themselves to providing for the employees and customers they serve. With that being said, they have not, and never will receive any business from me or my family as I end my own disappointing and dissatisfied experience with the company urging you all to proceed with caution and careful consideration before providing them with services of your own as either a customer or employee.
    - Alix U.
  • B
    Stanley Steemer
    I think we had one extra thing done above their standard. There was a little bit of a mix up when I talked to them on the phone to make the arrangements. They said to go ahead and move as much of the furniture out of the two rooms as you can and have it ready for them. When the crew got here, and they saw half of our furniture out on the front porch they said, “what’s all of this doing out here?” I said, “we were told to move everything that we could handle.” They said, “oh no, we’re supposed to move it for you.” So, having a bad back and moving all that furniture didn’t do me a whole lot of good, but that’s what happened. Otherwise the cleaning went well. It was a good price for that. It turned out that they did a real good job. I would probably try someone else to see what else is out there on the public market.
    - Fred S.
  • A
    CERTIFIED CARPET SERVICE
    They do a wonderful job. I had them annually. I also bought my cleaning products from them and my pet odor away products things like that. It's easy to make an appointment, they show up when they say they are going to show up and the techs make sure they are meeting your needs and they do a good job of cleaning.
    - Linda R.
  • A
    Wright Restoration Services Inc
    They were wonderful! They were on time, they were courteous, and they informed me every step of the way. I could not have asked for better service.

    Carpet Cleaning: Nate and Steve cleaned the carpets. They day of the job I was not ready and they were patient while I got the kids ready. They helped me move some furniture because I was pregnant and couldn't do it. Even though this was not a part of the original quote! Once they were done they walked me through what they did and why and asked if I had any questions. 

    Air Quality Check: I was having issues at our home. Everyone was getting sick and not feeling well. We thought that there was something going on but our landlord was unwilling to help. James showed up and did a detailed inspection. He took time to sit down and listen to everything that I had to say. While I was talking he was tentative and took notes. Once I was done he asked me some follow up questions. After this was done he inspected every room. Including my HVAC unit, dryer vent, duct system, carpets, and took an air sample. When he was done he wrote a report for me on his letterhead to give to our landlord. It outlined that we did in fact have mold! It also showed that our air quality was very poor due to a dirty duct system and dryer vent. I was so happy that Wright Restoration was able to come in and help us out. If it wasn't for them we would still be fighting with the landlord. I would highly recommend them to anyone!

    - Lauren F.
  • A
    Stanley Steemer
    The actual cleaning went reasonably OK.  The scheduling office said to clear the rooms as thoroughly as possible.  When the crew got here, they asked why the rooms were so empty.  After relating the previous conversation, they said that we need not have done so much work - that they could have done it.   While setting up, the crew asked for a water line to hook up a garden hose.   The nearest faucet I had was in the garden 100' down in the yard.  I had to get our garden hose out of winterized storage and turn on the water line.  The office was supposed to have told us a water source would be required.
    The crew was hardworking and thorough.  They did a fine job.
    - Fred S.
  • A
    CERTIFIED CARPET SERVICE
    Our initial consultant was very helpful in providing suggested flooring materials for our needs and budget. The estimator worked with us to coordinate with the previous homeowner and a contractor to get scheduled. When the estimate came back a bit higher than I hoped for, I went to the showroom. Another consultant was there and was very helpful, even though I wasn't specifically her client. I got the price down to what I wanted without sacrificing quality. Others recommended Certified Carpet to me, because getting the installation done correctly extends the life of the flooring. A couple of snags came up which required a little extra work for the installers, but it wasn't a problem and there was no increase in the cost due to that. I'm very pleased with them and plan to use them in the future for carpet cleaning services.
    - Scot F.
  • A
    CERTIFIED CARPET SERVICE
    I could not believe the results!  I was warned that the furniture might not come clean because of the oiliness of the dogs, but I couldn't believe how much better it looked when they were done.  The carpet in one of the rooms was stained beyond belief, but when they were done, it looked new, despite the fact that the carpet is at least 15 years old.  When I replace, these people are on the top of my list for bids.
    - Linda W.
  • A
    CERTIFIED CARPET SERVICE
    We called Certified Carpet after unsuccessfully trying to remove the stain in our new carpet ourselves. The technician was able to remove the stain after persistent cleaning. I appreciated his professionalism as he explained what he was doing, why he was doing it, and what he was using.
    - Christopher D.
  • A
    CERTIFIED CARPET SERVICE
    My 3-yr old dumped two or three gallons of water on the floor in an upstairs bedroom. When I called Certified, they said they were currently booked for the day, but the receptionist would call her techs and see if anyone could fit me in. Someone was here in less than a hour, and quickly got the water extracted. He then cleaned up some spots that I thought were stained forever, and did a fantastic job. Thank you, Sam!
    - Jessica S.
  • A
    Oxi Fresh of Lancaster County
    We were very satisfied. We got exactly what we paid for we felt good about it. The people came with no problems, We even let them into the house and they were able to go ahead and do the work while we are not there. They were a very fine alternative to a big name brand corporation.
    - Ben G.
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Carpet Cleaners in Lancaster

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