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Why You Should Hire a Pro to Finish a Basement

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Basement Remodeling reviews in Kirkwood

  • F
    Value Dry
    They used very cheap pipe, filled the trench with mostly gravel and only 1/4" of cement (it should be 4") to close the trench, drilled holes all the way through our wall, from inside clear through to the outside.  I was able to take a 2' long thin stick and put it in the holes from the inside of the house, and when I went outside, there it was, sticking out.  (This was discovered AFTER we hired the 2nd contractor). 
    Therefore, when it rained, we had 20 'faucets' pouring through from the outside, into the inside of our finished basement.  The water went into the trench, as designed.  The pump was running constantly anytime it rained.  We called the service department several times.  The first time they came out and when I asked why was so much water coming in, all they  said was that the system was doing it's job.  A couple of other times I was laughed at. 
    Copius amounts of water kept pouring in these holes, so we hired a 2nd contractor to dig up the outside of the wall outside, 4' down and 4' wide, they discovered the 20 holes coming right through the wall.  I took photos and called Value Dry again.  The supervisor never offered to come out and look at it.  They asked me to send them photos.  He did not apologize, all he said was they he would 'send someone out tomorrow to plug the holes.'  Really!!???  (I told him I did not want them touching our property again).  I had to pay the 2nd contractor over $10,000 to put a system in on the outside, install a back up battery and back up pump on the inside, and re-do the entire job that Value Dry attempted to do on the inside.  Ridiculous!
    We asked V.D. for a refund. They said, No.  They destroyed our home, laughed at us, and refused to stand behind their 'work.'
    It's been nearly a year, and they refuse to acknowledge letters from our attorney or to make good on this in any way.  
     

    - Janet Y.
  • A
    Access Basement Systems
    We had had a seeping leak in our basement. We originally hired a competitor of theirs, who did a horrific job that damaged our home and caused water to pour into the basement every time it rained!  Access basements came over and saw what we had.  They did a very professional job from day one to correct the damage caused by the other company and install the new system properly and to code. They went above and beyond, and we are very grateful for their wonderful service and excellent work ethic!
    - Janet Y.
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Basement Remodeling Contractors in Kirkwood

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