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Home Improvement reviews in Kirkwood

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  • Level was responsive and scheduled service quickly. The service technician arrived when expected and he was efficient and knowledgeable! AC was repaired quickly and he made several helpful suggestions.
    - Heather S.
  • Had difficulty getting project started at planned date and time.  Some delays due to confused scheduling.  However, kitchen was functional for Christmas, as promised.  Contractors were all pleasant and professional.  Punch list was executed as promised.
    - Kay M.
  • Mark responded the same day I initiated a request for an estimate.  He started the job when he said he would, and although it took a little longer than planned, we did add some work to the original request after he had started.  He is a perfectionist and made sure that we were completely satisfied each step of the way.  He protected our home and furnishings, and cleaned up each day when he was done.
    Will definitely use him for some more painting next year !!
    - Kay M.
  • They used very cheap pipe, filled the trench with mostly gravel and only 1/4" of cement (it should be 4") to close the trench, drilled holes all the way through our wall, from inside clear through to the outside.  I was able to take a 2' long thin stick and put it in the holes from the inside of the house, and when I went outside, there it was, sticking out.  (This was discovered AFTER we hired the 2nd contractor). 
    Therefore, when it rained, we had 20 'faucets' pouring through from the outside, into the inside of our finished basement.  The water went into the trench, as designed.  The pump was running constantly anytime it rained.  We called the service department several times.  The first time they came out and when I asked why was so much water coming in, all they  said was that the system was doing it's job.  A couple of other times I was laughed at. 
    Copius amounts of water kept pouring in these holes, so we hired a 2nd contractor to dig up the outside of the wall outside, 4' down and 4' wide, they discovered the 20 holes coming right through the wall.  I took photos and called Value Dry again.  The supervisor never offered to come out and look at it.  They asked me to send them photos.  He did not apologize, all he said was they he would 'send someone out tomorrow to plug the holes.'  Really!!???  (I told him I did not want them touching our property again).  I had to pay the 2nd contractor over $10,000 to put a system in on the outside, install a back up battery and back up pump on the inside, and re-do the entire job that Value Dry attempted to do on the inside.  Ridiculous!
    We asked V.D. for a refund. They said, No.  They destroyed our home, laughed at us, and refused to stand behind their 'work.'
    It's been nearly a year, and they refuse to acknowledge letters from our attorney or to make good on this in any way.  

    - Janet Y.
  • We had had a seeping leak in our basement. We originally hired a competitor of theirs, who did a horrific job that damaged our home and caused water to pour into the basement every time it rained!  Access basements came over and saw what we had.  They did a very professional job from day one to correct the damage caused by the other company and install the new system properly and to code. They went above and beyond, and we are very grateful for their wonderful service and excellent work ethic!
    - Janet Y.
  • They were excellent. I would definitely use them again. They did good work and we haven’t had any problems with their work. Their estimates were pretty much spot on, and they were very clean. They were a little price but I think it was well worth it because of the peace of mind that I get according to the quality of the work.
    - Susan A.
  • What makes this company outstanding is their customer service and attention to detail.  We have 4 and 6 year old children, a dog and a cat and it was important to keep the household running smoothly. By providing a detailed schedule of installation, and receiving frequent updates on the project we were able to work around the construction. If there was a schedule change or issue, we were notified immediately.
    I wanted to respond to the review below about scheduling and design issues. The detailed schedule builds in extra days for contractors to complete the work. On one hand perhaps there is no work being done on a certain day, on the other, if it takes the full 3 days, allows time so that the contractors are not bumping into or working around each other in a small space. For us, it was a blessing to have a break from construction in our home for a day or two! 
    As for design issues, custom kitchens are not out of a "box store", and require adjustments here and there.  Often, the contractors do not know what issues might pop up until after demolition. This is par for the course on these projects and what is important here is that Kitchen Encounters works tirelessly to address any issues that might pop up during construction. When an issue arose in our case, Kitchen Encounters was on top of it. Communication is the key and I loved working with Danelle, she and Dave make a great team!
    We can't say enough about the Kitchen Encounters experience, our kitchen is gorgeous and this company is A++!
    - Joseph C.
  • I was impressed, they were knowledgeable and helpful. They were very clean and very conscientious, I didn’t have to worry about the contract, and I didn’t have to oversee them the whole time, everything went well.
    - Calvin V.
  • As a mom, my general rule is that I would never hire someone to do work at my house that I would not feel comfortable inviting to dinner with my family. John has an open invitation: he is clean cut, prompt, polite, professional and respectful. Be patient, he does take his time and is careful about the work he does. John even came in under his estimate which shows he is an honest, trustworthy person and not just about getting the job done at any cost. He occasionally brings his wife along for bigger jobs, and she is fantastic! John even follows up with us now and then to see how everything is going and if we need anything. We just had another baby so our home improvement projects are on hold, but we will be calling John again for sure!
    - DAWN C.
  • Excellent!
    - Kay M.
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Home Improvement Services in Kirkwood

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