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Basement Waterproofing reviews in Hummelstown

  • A
    From my wife, who was at home the first day: The crew of four showed up around 9:00AM and got to work immediately. After all of the preparation work was done, most of the day consisted of listening to loud jack hammers, which is unavoidable. The crew kept to themselves and the task at hand.

    I arrived home at 4:00PM to find the work crew standing in the driveway. Here's what I found:

    1. They couldn't finish the job and would return the next day. They found during initial jack-hammering that the foundation was built in a way that the slab floor was 8 inches thick (block on slab construction) instead of the standard 4 inches (typical footer and slab construction). Completely understandable.

    2. During their prep work, they removed the utility room sink (which was discussed and understood during the estimate) AND they removed a wall behind the sink that had been built a year earlier to bridge a gap between the sink/plumbing and the concrete block wall (discussed during estimate and understood that they were to go around the wall). Not happy with that.

    3. During jack-hammering in the utility room, they accidentally severed the copper oil line that runs from the tank to the furnace. They repaired it with a coupling, but could not get the furnace to start again. I had to call my oil service company to send over a technician. The technician couldn't start the furnace and ended up having to replace the copper line and nozzle. The bill for that was $109.50. After talking with the owner and sending the invoice after the job was done, they paid it in full.

    The next day, I became a bit concerned when no one showed up by 10:30AM. So I called the company. Being a Saturday, I got their answering service. I left a message for someone to call back right away (no one did). A two-person crew finally showed up at 11:00 to complete the job. They had truck problems and had to get a different truck.

    The crew finished the job around 2:30PM. I did the final inspection and noted my concern on the paperwork about items 2 and 3 above and paid the bill. The crew then left. I was then left to clean up the driveway full of stones and concrete chips, as well as the garage, utility room and family room floors with the same. I wasn't quite expecting that, as I assumed there would be some effort at cleaning up on their part after the job. At a minimum, sweep the driveway of the stones and plastic shavings from the cuttings of the system pipes.

    Even with some of the things that happened, I am still giving the company and its product an A overall (if I could give an A- I would) because everything is working exactly as advertised. We have had several rainstorms since installation and the areas of the utility room that always got water when raining are now bone dry. So we are happy. The work crew gets a B because of the clean-up issue and a slight lack of professionalism.

    UPDATE (1/18/2012): After getting through the holidays, the owner asked us to get estimates to do the repairs for item 2 above. Those were sent and he agreed to cover all costs. We now feel the job is complete. Everything with the waterproofing system continues to work as expected. Not a drop of water in the house. We can definitely recommend and quot;I'm The Guyand quot; for basement waterproofing.
    - Daniel F.
  • A
    I had used Don Bollinger at Palmyra Waterproofing Co. about 6 years earlier. He was the only person after a long line of plumbers and contracters who could find out why we got a river of water in our basement everytime it rained heavily. (The origional builder didn't seal around the PVC pipe that came thru the basement wall). I wondered if Don had X-ray vision because the pipe was covered with drywall when he checked our basement. Since he put in a drain system and sump pump we have never had any water in that area of our basement. 
    When the latest basement water problem came up I called Don. I didn't have to wait long before he came over, reviewed the problem and we discussed the solution.  He sent me an estimate shortly after. He came to my house to do the estimate on July 28th and did the work on August 4th.
    I can highly recommend this company.

    Leesa Caputo
    - Leesa C.
  • A
    - Gerald T.
  • A
    It was good. We haven't had enough rain to prove it or not. I can't say whether it's good or bad until we have enough rain that it will take the water away into the sump pump.
    - bernie n.
  • B
    They were very professional and courteous. They gave me some good advice. It felt more like a sales call than a checkup call.
    - Ray M.
  • A
    They were thorough and overall did a good job. My wife said she would give them a good recommendation.
    - bernie n.
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Waterproofing Contractors in Hummelstown

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