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Hardwood Flooring reviews in Horsham

  • A
    Chris is a craftsman and as professional as they come. Chris discussed my job at length and had great samples to choose from. He was on time, worked quickly and clean up was immaculate. I recommend him to all of my friends and family. My floors are beautiful!
    - Dale L.
  • D
    I wasn't very happy with them. I think they moved out of Philadelphia. They eventually did the work but it took a lot of time and communication before I got them to do the work. I wouldn't recommend them. He was at first very quick to get in touch with me but I couldn't do it then. We rescheduled the appointment two or three times but he didn't show up. I didn't hear from him for weeks and then when I finally did get a hold of him, he said he had lost his phone. Eventually he got the work done and told me to call him so that he could make it up to me. I tried to contact him once but never heard anything from him so I just gave up. It wasn't worth it to me to get above and beyond. He did call to inform that he was going to be late but the time he wasn't coming, he didn't call. At least I did get the 8 hours’ worth of work. The work was okay. The work itself was satisfactory but the overall experience wasn't. The price for the deal was fair.
    - Kathy B.
  • A
    Searched Angie's List for a floor installer.  I had already done the shopping for the materials and decided to buy the flooring online instead of from a local retailer, saving a little over $2/sq. ft.  Contacted Jack and was impressed with his customer skills and knowledge of flooring.  He wasn't the low bid, but I liked the prep work he included in his estimate and he was willing to work within our budget, so we decided we wanted Jack to do the job.
    The week of our scheduled install I had to postpone. He is a busy guy and it took nearly a month to get another date on his schedule.  Meanwhile I had boxes of hardwood stacked in our living and family rooms.  Finally the day of install arrived and Jack's crew arrived a little early and got started on ripping up the old flooring.  Jack arrived soon after and remained with the crew throughout the day.  Jack personally took care of disconnecting the fixtures in the powder room, laying the floor and reinstalling the toilet and sink.  They won't mess with your dishwasher though, so the flooring does not go all the way under it.  Of course it looks perfect, but in the future it may be an inconvenience if the dishwasher needs to be pulled out.
    At the end of the day we settled up and all in all I was extremely pleased with the results.  Unfortunately, the next day, I noticed one of the boards had a crack running though it.  It is hardly noticeable and I only came across it accidentally.  I called Jack to inform him of the problem and he said he would come out to fix it when they are in our area.  Hopefully he will stick to his word.  We know some contractors are not interested in call backs once they have been paid in full, but I have every confidence that Jack is not one of them.  Will post an update (if I can) when he makes the repair.
    All in all I am giving Floor Install Systems straight A's on their report card.  If you are considering a flooring project, give Jack the opportunity to bid on the job.

    UPDATE 12/3/2014:  Just over 2 weeks later Jack sent 2 of his guys out to repair the cracked board.  They arrived in the morning and got right to work, removed the damaged piece and replaced it with a new one.  Work was done quickly and it looks great.  I wouldn't hesitate to recommend Floor Installation Systems to anyone in the market for new flooring.  You can count on Jack to deliver a quality project.
    - John N.
  • A
    Heather our sales person very knowledgeable gave us great ideas how to use vinyl planking. Very reponsive. The installers were fantastic, professional. They were very meticulous , every detail was important. They used lots of wood screws , to stop floors from making noise, not one issue with floor noise throughout house, these guys were outstanding, and that is not bs. If you live in the Horsham area ,more then welcome to come over and see their work for yourself. home phone is 215-628-2867
    - thomas m.
  • A
    They were fantastic!! Neat as a pin; cleaned up every night before leaving, removed all furniture and replaced it when the floors were completed. They were on time everyday and left no mess whatsoever inside or outside of my home. I would highly recommend them if you are considering hardwood flooring. You will not be disappointed with their high quality of service.
    - Pat K.
  • A
    Working with Julio and Pro Floor Sanding is hands down one of the best contractor experiences I've had in a long time. I'm in property management and I work with many different contractors so for me to make that bold statement says a lot.
    When I met with Julio to get the quote for service I'd already met with 2 other contractors and I was on the fence and leaning toward replacing all of the flooring.  Keep in mind that Pro Floor Sanding installs new hardwood in addition to refinishing existing hardwood floors.  Julio could easily have sold me on new flooring that costs 3x what refinishing cost but he didn't - points for having morals!  Julio was the only contractor who offered me repair options based on his obvious strong knowledge of flooring; he showed me the areas he thought may need extra work, explained that the wood could be flipped to reveal the other side and he explained the options for products.  I was provided a quote after our first meeting.
    Julio explained the entire process would take a 5 to 7 days and they would have completed in that time frame if it wasn't for the delay on our part when we needed to have some rotted floor joists replaced/repaired.  Julio was extremely accommodating for this work to be done even though it slowed them down on our job.
    When it came to choosing the stain color we were unsure so they put down 5 colors that we chose, and when we weren't sure about those they put down 4 more.  They were patient and accommodating through the entire process and Julio always made sure to communicate what was going on.
    They turned off the heating system so that dust did not get drawn into the system and they took care to clean up at the end of each day so that if it wasn't for seeing the progress with the floors we wouldn't have know they'd been there.
    The floors came out great!  It's an incredible difference from what we started with and I am so happy with the work that was done.  I can't say enough good things about out this company and the people who run it - they are true professionals in every way.
    Thank you Julio and Vickey!
    - Denise W.
  • A
    - John R.
  • A
    Beautiful job.  The floors look better than ever and the new hallway looks great.  Professional.  Showed up when expected and finished job accoding to schedule.
    - Jennifer M.
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Hardwood Floors in Horsham

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