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Founded 2007 • Angie's List since June 2012
F Rated | 1 Review
A few reviews for this pro…
DESCRIPTION OF WORK
I was having a problem with my computer. Every time I turned it on it would say windows was doing an update. This time it said it had 25,000 updates. I would wait about 45 minutes and it would get to 18,000 and stop. Then when I went to turn it off it would say it had to do more updates. I called Tommy, the owner, and asked him to clean it the way he had cleaned it for me last year, which he had charged me $50 for. I called him several days after I had dropped it off, and he said there was a problem with the fan and that it was running very, very hot. I asked how much it would be and he said he would check, and that he had two that may work. I did not hear from him for several days and finally called and he said I would just have to order a fan. I said I didn’t know anything about ordering parts and had him do it for me. More time went by, he finally ordered the fan, and said it would be $40 for the fan, and charged me $109 for the cleaning this time, which was more than twice what he charged me before, making it $150 total. It took 2 weeks total. When I picked up the computer, at the bottom of the screen, there was a message that said I was using an illegal version of Windows. When I had originally bought it, it was one month before Windows 7 came out, and if you purchased your computer within 6 months of that, you were entitled to the new version. I had called Windows, and received a disk, and had someone install it for me, but he had thrown out the disk when he cleaned the computer. Now it's saying I have an illegal version, and giving me all kinds of messages. Also, when I got the computer back, he changed all kinds of things around, my email was a mess, the cursor was going all over the place. Also, it wouldn’t allow me to change font or size,which Tommy changed without asking me. I was having all these problems that I did not have before. He removed the one icon off desktop that I did use, and put about 15 other icons that I have no idea what they are for on my desktop. I called him and said that I needed him to put the icon back, and tell me what other icons are, as well as change the font back, and the sound. We made an appointment for 2:30, but he was not there. The girl that works in his office was rude and said that she did not know if he would be in at all. I told her I would leave the computer, and would call him and go over everything over the phone. I got a call back from him asking why I had left the computer. I picked the computer back up, and tried to call him back, but he never called me. Meanwhile, the fan worked, but everything else was getting worse. The screen was getting blurry, and it was trying to load even more updates. I kept calling him to let him know that it was not fixed, and asked for help, but he never returned my phone calls. I just lost $150, and he made everything worse.
CATEGORY computer repair
Commercial & residential computer repair.
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