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Chimney & Fireplace reviews in Guys Mills

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  • We first saw A Sooty Solution at the Crawford County Fair in August and requested they contact us about cleaning our chimney as they were offering a special and quot;Fairand quot; discount. In late September, we called them as they had not contacted us as promised at the Fair. The earliest they could get to us was mid-October, which we chose. They arrived on-time and cleaned the chimney and fireplace for the promised fee, which was within a few dollars of what we had been paying another chimney sweep in the past.
    Our home has very expensive hardwood flooring in every room. When the two gentlemen arrived, I greeted them at the garage, removed MY shoes before entering the house and they followed me with their workboots on! They did NOT remove THEIR shoes or put shoe covers on - something all other service people entering our house have always done! In fact, they made a couple trips in and out of teh house without removing tehir shoes or putting on shoe covers.
    They did place a tarp on the floor at the hearth and cleaned the unit, leaving no mess afterwards. But their vacuum cleaner was operated in the house and after they left, the house smelled like smoke/soot for several hours. Our old chimnet sweep always left his vacuum cleaner operate outside and just the hose was brought in - to keep soot and odors from getting in the house air.
    Also noteworthy is that the ceramic plate in the top of our fireplace unit was broken in half, and they never brought it to our attention - and that is something that should be replaced if cracked/broken per the manufacturer's warnings. Just saying, it should have been mentioned as it is a potential safety issue.
    They also did not clean the fireplace glass while here - again, something the former sweep did.
    BUT, they did do what we asked for (clean the chimney) at the price quoted, although there was no and quot;value addedand quot; to make them a stand-out service provider.
    - Arthur H.
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Chimney And Fireplace Contractors in Guys Mills

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