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Roofing reviews in Glenolden

  • F
    I wanted to like this company-its local, big box, and services were offered by a salesman who appeared like a grandfather proud of his team. What a mistake. My 5 day job took longer than 3 weeks. A team of 8 the first day was followed up by a team of 3. Never completed gutter replacement even though I had paid in full for it till I showed up at their office to show them the signed contract. Project quality was poor and both exterior and interior damage done to my home that I had to follow up with other contractors to repair. Despite a solid year of calls/emails/letters, the ONLY time I received a response was when I called asking for an estimate to replace gutters. The salesman (new one) showed up at my home and pointed out the flaws to both siding and gutters. I explained it was his organization that did the install less than a year ago. He was clearly embarrassed. My only recourse has been litigation. To my fellow 'Angies' List' users- please learn from my very expensive lesson. Bad enough it was >30K to install, but then there is the continuing cost to fix mistakes and damage. Did I mention the safety issues (deck posting they failed to reconnect on a second floor deck or the gaps they left behind my electric meter that animals could fit through?). Happy to augment review with photos.
    - ann l.
  • A
    The office representative is polite and professional.  The Roswell representatives arrived on time.  The gutters were cleaned efficiently and quickly.  No one was at home when Roswell arrived but, as I walked up to the house I could see and hear them working.  The men were courteous and polite; and they cleaned up nicely afterwards.
    - Roberta H.
  • A
    The Job was finished earlier than expected there were a few unexpected thing that came up that were just taken care of. Very happy with the outcome and would highly recommend Universal to anyone who needs a flat roof worked on.
    - John Y.
  • B
    I did not end up using him because I decided not to get the work done at all. Another contractor told us the siding was capable of popping because our bay is curved, while Chris Cull Contracting just told us they could do the siding. So I found out that it wasn't really something that could be done, that it would be risky. Another company also came out and said they wouldn't attempt to do it, either. When you curve it, it has a tendency to pop. He was responsive and came out very quickly. He was very attentive. But what he proposed to do was not in our best interests. I think he was probably skilled at what he did, but he probably didn't know. I think he just never encountered a curve.
    - Rae C.
  • A
    Excellent!  Nathan is very professional and went out of his way to answer any questions or concerns I had.  I also asked him for an estimate to fix a leak that developed from all the ice and snow this year.  I also asked him about the gutter on the garage and he could see where the flashing was coming away from the roof which was part of the problem.  The gutter was clogged at the drain which caused rain water to go over the gutter.  Nathan gave me an estimate with multiple ways and prices to fix both roofs, house and garage.
    - Robert V.
  • A
    Everything was done as promised and as scheduled including the delivery of materials and the dumpster prior to the installation. The crew worked 3 very long days to finish the roof before some rain was due. Another crew installed the gutters the following week��over a 2 day period. Both teams were professional and had no problem answering questions I had or delivering on requests I made regarding the install in specific spots around the house. Special Thanks go out to Greg who I had contacted a couple of times over the last 2 years for a quote only to fall short on financing. We finally secured the funds and he was glad to rework the quote and deliver with flying colors. I think the only thing that took any effort on my part was trying to get him to collect the money I owed them. Guess that's not a bad thing!
    - WIlliam M.
  • A
    I didn't have the work done yet but have a word of advice for homeowners. Never let a roofing company tell you that you have damage that should be covered by insurance without getting a second and third opinion. I let the company HomeSite go up on the roof to show my insurance adjuster the hail damage they found and there was nothing to show but an aging roof that was ready for replacement. End result was insurance company telling me I had 30 days to replace it or they were dropping their coverage. Huge lesson learned. I switched insurance companies before they could drop me but still need to replace the roof by the end of this year.
    - WIlliam M.
  • A
    They did a great job. The worked for 3 days from 8am to 8pm to get the job done quickly. The price was much  cheaper that the other quotes we got and the quality of the work seems really good. John is super friendly and really easy to work with.
    - Jennifer B.
  • A
    The crew arrived on time when scheduled. They were very skilled and professional. The work done was of high quality. We are very pleased with the job. We will have them back for some additional work we need done. It was a pleasure working with Jim and his crew. Highly recommended.
    - Robert S.
  • D
    I had a leak and called the company and  workers were sent out to do an estimate, but I never received one. I have made several phone calls each time getting an answering machine and no return calls.. They did not perform any services. I am disappointed that no one ever got back to me in a phone call or in a written note. I have waited for over a week and now must look for a new company.
    - Eileen M.
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Roofing Contractors in Glenolden

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