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Moving reviews in Forty Fort

  • F
    LIES, LIES and more LIES . When I booked this move for my son, I was told that the items would be picked up on Friday and delivered on Sunday Afternoon by around 3pm. Well, my son waited. 3 O'clock came and went. After multiple calls to the "immediate response" numbers, at 4:30 someone answered and said that the driver was in a neighboring town and should be there in a half an hour or so . At 6pm, the driver called my son and said 8pm. 8 pm came and went. More unanswered calls. Finally, after I got involved, the driver finally calls me back at 9pm and says definitely 10pm. 10 pm, came and went! Another round of calls and the driver said 10:15-10:20. Then 10:20 came and went. Then the driver answered and said "we are 7 minutes away". That would make it 10:46. The truck finally arrived at 10:50. Then, as a cherry on top of this wonderful evening, the truck driver butt dialed my phone at 220 am. If this company had been honest with us and told us that they would be delivering the items at around 11 pm on a Sunday night, we would not have booked with them.
    - Robert S.
  • A
    James Jr. and James Sr. came with an upbeat attitude despite the weather conditions outside! In small blizzard like conditions they kept powering through to ensure my move was nothing but stress free. They helped pack last minute items, wrapped big items I didn't want damaged and even offered to help clean up. Upon arrival at the destination they laid down moving pads so my carpets wouldn't be damaged, we're very thorough on asking where items should go. Paid extra attention to any concerns and showed nothing but respect! 10/10 would call again!
    - Sarah O.
  • A
    The men were quick, but careful; each very strong; polite & knew what they were doing. The job ended up being a little more complicated & another job had been scheduled. They went to that job & returned to finish up. My bill was adjusted as more time was necessary than planned, but I saved! I believe they should be the Greatest Darn Movers! Joel, change the name: you deserve it. I will refer them to anyone I know that can utilize their services. A wonderful group of men!
    - Dianne C.
  • A
    Very professional they showed up on time had everything packed and loaded on truck on about an hour. I would definitely use them again they made a stressful day much easier and the rates are good.
    - david l.
  • F
    It went well for the first part and then terrible for the last part.  
    I contacted them in July 2013 to schedule the move which would take place the following month.  When I received the contract estimate from them, the detailed line items were not clear, so I sent their representative an email to clarify a few things.  One of the things I had clarified was whether or not the grand total included "final delivery after warehousing", to which she replied with "YES" in all capitals.  So I decided to proceed with the agreement based on the understanding that everything was paid for, except for the monthly storage charges which would be paid monthly depending on how long my items would be there.
    In August 2013, the truck arrived on schedule and the men who moved my things were good.  
    Then I called Matheson in early June 2014 to schedule the final delivery of my items, since my house was finally ready.  The woman I spoke with on the phone told me that they couldn't schedule it until July 2nd 1st (which was 3 weeks away), and then told me that it was going to cost...  And I chimed in saying that per the agreement that we had, it was already paid for.  So she said that she would double check with Lisa (the woman who did the initial estimate) and get back to me.  A few hours later I hadn't heard back, so I went back through my email, found the email where she had confirmed that the initial total included final delivery, and I forwarded that email to Lisa saying that I think there was a miscommunication with the woman I spoke with, since according to your email, everything should be paid for already.
    I got an email back from Lisa saying the following...
    "The total on your estimate DOES NOT include final delivery .  If you look at the quote it states only delivery to the storage facility and 1 month?s storage.  Sorry for any miscommunication.  The cost is $1025. Sorry for any miscommunication.   Lisa"
    I then received an additional email from her 5 minutes later that said...
    "I will waive the 8 hour minimum and only charge you for actual hours at $125/hr plus the $25 fuel surcharge.  This should only be about $650- $775"
    I replied with...
    "Hi Lisa,
    I obviously did not think that was clear on the estimate which is why I had sent you that follow up question to clarify.  And you in all capitals said YES.  
    The estimate that we agreed on was based on that understanding."
    Lisa replied with...
    "I am totally aware of the email as are the Operations Manager and the Owners.  It was clearly a mistake.  There is an additional charge to move your items from storage. Please advise on how you wish to proceed. Lisa"
    I wrote back stating that I had owed the owner of the company a phone call anyway, so I would just discuss it with him.  
    Upon calling the owner and explaining what happened, he stated that she had made a mistake but that the only thing he was going to do to rectify it was to waive the minimum 8-hours as Lisa had already stated.  He very strongly stated that "he was not going to lose money on this" and that he wasn't going to do anything about it.  The phone call became increasingly frustrating as he tried to talk his way out of this saying that no business person would take a hit on this and that I was the one who was being unreasonable.  The conversation reached the point where I asked him who his lawyer was, and he proceeded to lose his mind, begin to curse, and told me that his company would no longer offer to move my things and tha I needed to get them out of their myself and to do it immediately.
    I would not recommend this company to ANYONE.  Even if they were cheaper, which by the way, they are NOT, I wouldn't give them a second thought.  If everything goes smoothly, his team does a good job.  However if things do not go properly or if you have any issues, you are on your own because the owner himself will not take responsibility for his own employees' mistakes.  He is a bad business person, end of story.
    - Darcy L.
  • A
          I recently used Best Darn Movers because I was moving to a new home. They did a great job and I would definitely recommend them. Joel and his crew were very nice, punctual, and overall did a great job. They had me out of my old home and into my new home quickly and efficiently.
    - Carolyn K.
  • A
    The moving staff, Joel and a crew of three, showed up on time and finished ahead of schedule.  Joel did the initial loading and then the staff did the unload.  The staff was well trained and courteous and was concerned about placing the furniture in the proper spots as well as taking extra care with delicate pieces.  The price was fair and right on target with the estimate.
    In follow up, we received an email from Joel the evening of the move asking how the unload went, the first time in our moving history that anyone did follow through. 
    - Daniel and Linda S.
  • A
    It went great, nice and smooth. Again I would truly highly recommend these guys.
    - Hilda O.
  • A
    - Joseph B.
  • A
    - Loretta F.
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Moving Companies in Forty Fort

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