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Find Top-Rated Fort Washington Home Security Companies

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Home Security System reviews in Fort Washington

  • A
    Ray helped us understand what we needed for our unique situation. System was installed with no mess and workmen were absolutely prompt and efficient. They came back a week or so later when the system needed tweaking.
    - Judy K.
  • B
    After being told the tech would be there between 12 and 5pm, and thus taking a half day off from work without pay, the tech called at 5:20 to tell us he would be at our house by 6:30 at the latest.  At that point we didn't think he was coming and I had started dinner.  Stopped everything and put it all into the refrigerator.  He arrived at 6:15 and started by removing the keypad from the wall. As soon as he did he exclaimed, "Well, here's the reason they're not getting a signal  .  .  .  an antenna was never installed!"  C'mon Guardian.  Really?  So we've been paying a full monthly fee for a system that doesn't have an antenna. That's just beautiful.  The good news is I don't think we were charged anything.  We shouldn't have been, that's for sure.
    We are under contract with Guardian and can't get out of it without a penalty, or we would cancel our service with them.  It's a shame this happened, because everyone has been exceptionally nice to deal with.  This just really shook our confidence in Guardian.

    Update:  6/27/2013
    Received a very nice follow-up phone call from Bill at Guardian.  He apologized for all the confusion and explained that we had to have had an antenna from the beginning, because Guardian had been receiving a signal from our home, except for some intermittent lapses.  The tech wrote in his notes that he installed another antenna, which increased the signal.  Bill was not sure why the tech told us we had no antenna at all.  He also told me the tech was subcontracted from another company and he followed up with them regarding the tech's lateness.  Bill reassured us he is checking our signal regularly and that we can contact him directly if we have any problems at all. 

    Thank you Guardian.  Your customer service is exceptional, as always.

    - Valerie T.
  • B
    Frontpoint would have probably worked for me but i'll never know thanks to their pushy sales tactics. I can't blame the whole company, it could have very well been just that particular customer service rep I was dealing with. Please call them and give them a try for yourself.

    - Christopher L.
  • B
    Alarm was easy to install, instructions were very good. I was nervous about it looking like an amateur job as opposed to having a professional installation, but it was easy. The real savings is with the low cost of the equipment and free (self) install. The monthly $42.99 is in line with what most companies charge. I do like being able to enable/disable the system via smartphone app and view history logs.
    The only problem has been that the sticky tape that keeps the motion sensors up came loose while we were away, causing one of the motion sensors to crash to the ground, triggering a false alarm. It happened during summer and we had upped the a/c to 82 while away but I still don't think it should t have happened - next false alarm draws a big fine from our township.
    Overall, very pleased with FrontPoint.
    - Ezra A.
  • A
    Anthony was friendly and knowledgeable. He performed the work as scheduled in a timely manner and was very courteous and professional. No complaints.
    - Valerie T.
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Home Security Companies in Fort Washington

Companies below are listed in alphabetical order.

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