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Hazard Remediation reviews in Fort Washington

  • C
    I wrote a negative review of Rightaway after having a disappointing experience involving a ~$4k mold remediation+sump pump installation job, during which the firm broke a pipe and failed to repair it properly, according to two plumbers who came out afterwards. I noticed the problem a few months later when I rechecked the crawlspace after my backup sump pump battery alarm went off following some heavy rains. We had Rightaway out again that point (Al arranged the visit of one of his colleagues while he himself was on vacation) and were told by Al that we’d get an estimate for waterproofing the area as a second job. He also denied responsibility for what we believe was a poor repair job of the pipe. After a month of texts with Al, the owner, we hadn’t received an estimate. I should note that Al was very responsive via texts during this time and gave reasons for the delay. For example, he told me over text once that he did not have the right phone number or email address for us. After being solicited by Rightaway for a review on Angies list, I posted a very negative review and Al immediately contacted me and insisted he come out and provide us with another estimate. After I asked, he also agreed to reimburse us for the repair job we’d had done on the pipe; that repair had cost ~$300.00. Al then came out to the house. He told us he’d mail us the reimbursement, send us an estimate for a new waterproofing job, and give us references of people for whom the company had honored their warranty in the past. He emailed us the estimate that day and then mailed the check the following week. However, that next week, he said he didn’t want to provide us with a reference unless he was assured that we would go with his firm for the new job, because he didn’t want to bother past clients for a reference, essentially, that wouldn’t lead to another job. Over text, he said that if I was waiting for a reference to change my review on Angie’s List, then I should go ahead and leave up my initial negative review, and that he would then post all of our text exchanges because I was not being fair and honest. At this point I called him and he explained (as I just did) why he didn’t want to provide a reference. I told him I would change my review to reflect all of our communication since early February, and that’s what I’m doing now. Al is very responsive to texts and calls, and he seems very knowledgeable about his craft and plumbing. Indeed, when he came out to our house personally, he was very convincing and I was considering re-hiring him despite the prior frustrations. I am also impressed that he cares enough about his reputation to insist upon coming to our house, offering a solution to the problem, and reimbursing us for the cost we incurred repairing that pipe. However, based on our last exchange, regarding the texts and the lack of a reference unless we went with his company, I decided against rehiring the company. I've decided I'm not hiring any future new work without a very thorough reference review. As I’ve said, the firm is very responsive in terms of communication and seems to know their business; I would just not go with them again personally based on my experience.
    - Jonathan T.
  • A
    Was assuming at least two guys would come in for this service, but only one came so I was worried it would take forever. Guy named Bic came in and did everything in about 3 hours and even added free chemicals to prevent mold and other dangerous dust issues. He was in and out without any problems. Would probably do again in another 4 years if I remember.
    - Christopher L.
  • A
    Larry was very easy to work with.  He came very promptly to assess the situation and provide his estimate.  He told it like it is and described what was necessary and nothing more.  When he came to do the job he brought his industrial HEPA vacuum to keep the air clean.  He was extremely thorough and meticulous in his treatment of the affected area.  The remediated area of the room is very clean and shows the precision of his work.

    I picked Larry on the basis of prior Angie's List reviews and didn't get other estimates, so I don't know how his price compares, but knowing how expensive mold remediation can get, I think it was pretty reasonable for the work he performed.

    I am very happy with the job he did and would recommend him and use him again, although I hope I don't have to.
    - Peter M.
  • A
    Radon Rid was excellent.  Very professional and timely.  I would definitely hire them again.
    - Sean R.
  • A
    - matthew a.
  • A
    When we called for a quote, they took the time to explain the remediation process in detail. They also explained their cost in comparison to the competition.
    - Dean B.
  • A
    Everything went smooth.  No issues. 
    - Dan W.
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Remediation Services in Fort Washington

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