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Hazard Remediation reviews in Folsom

  • D
    The FIRST red flag was when I called to schedule the consultation appointment and the employee informed me that they REQUIRED my spouse and I to both be present for the consultation. My husband did not need to be present for the other three quotes I received, and because of our work schedules this was very inconvenient. Once I received the $18,000+ quote, I realized that they knew any spouse who had not been present for their sales pitch would immediately say "NO!" to their services. The SECOND red flag was when the consultant, Brian Costello, arrived about 15 minutes late for our 8pm appointment. Then he brought it up later, and made it seem like his phone call at 7:59pm to tell us he was going to be late was an adequate excuse for his tardiness. The THIRD red flag was when he was standing in our kitchen asking us questions and telling us about his company, but was not listening to our answers. We told him we were planning on finishing the basement, and then five minutes later he says, "I don't know if you were planning on finishing the basement..." He was so focused on trying to convince us of how great his company was that he didn't listen to what we actually wanted or needed. The FOURTH red flag was when he walked into our basement and immediately started over exaggerating how bad the mold was He was completely over-the-top and I felt he was just trying to scare us as if the mold was going to make our arms fall off. I had already had 2 mold/waterproofing companies look at the basement and I knew the mold was not that bad, and I even had an architect who was looking at the basement ask, "Wait, where is the mold?" He just kept harping on the mold and how we shouldn't even think about doing any demolition ourselves because it was way too dangerous (aka we should be paying them to do it for us) . The FIFTH red flag was that Brian did not look at the exterior of our house at all. He did not check out the gutters, the window wells, the grading around the house, or the basement door. These are all issues that have been contributing the the water problem in the basement (as well as a high water table). Once Brian saw the mold he completely forgot about the fact I had really contacted them for waterproofing system. I realize it is hard to inspect the exterior at 8pm, but the only reason we were meeting at that time was because they required both my husband and I to be there. Brian kept rattling off buzz words like Stachybotrys, EPA, and dry ice blasting. He claimed that our mold could be Stachybotrys, but its hard to be sure without testing. Stachybotrys is toxic, black mold, and it is very harmful. He showed us pictures of Stachybotrys, and our mold definitely did not look anything like it. I did plenty of research online after our consultation, and I am fairly convinced that our mold is definitely not Stachybotrys. Again, he was just trying to scare us. He also kept talking about the EPA policy on remediation, which requires sealed containment, negative air pressure, double bagging the demolition debris, damp wiping everything, HEPA vacuuming, and air scrubbers. He failed to mention that the policy he was referring to was actually the policy for mold remediation in schools and commercial buildings. I'm sure all of those steps would have taken care of the mold, but I'm not sure if they were even necessary. I had already checked the EPA and their recommendation for home mold remediation is to use household detergent & water to scrub the moldy surfaces while wearing a mask, gloves, and goggles. He also made it seem like the only way to treat moldy wood is with dry ice blasting. However, there are very few companies that actually offer that service so that obviously can't be true. The SIXTH red flag was after I made it clear that we would not be making a close to $20,000 decision that night, he proceeded to offer a 10% discount plus another coupon if I did sign a contract with him at that moment. He claimed the 10% discount saved the company money so that they did not have to come out to see the property again, because the basement could change in a month and the price might change as well. I thought the fact that the price might change in a month was pretty ridiculous. After I made it clear again that we were not going to sign an $18,000 contract, he decided to mention their 0% interest financing options. It was almost like an afterthought, when really that should have been the first thing out of his mouth if he really wanted us to spend that kind of money. My husband became irritated & expressed his disbelief that he was trying a hard sell after we already told him we were not comfortable signing a contract & wanted to get more information and/or quotes. Brian then got confrontational and said, he was not comfortable with us going to get other other quotes. It was very awkward, immature, and unprofessional. The SEVENTH red flag was when we asked Brian to leave a written estimate, he initially told us no. He claimed that he was unable to itemize the costs of each service because it is all a package deal. Which made me feel like he was just pulling a number out of the air, and wanted to see if we would take it. I wanted something to be able to compare to the other quotes we had received. He basically said that it would be a waste of time to write up a formal proposal if we aren't going to sign a contract with them. He did end up leaving a "summary proposal" on one of their brochures which was basically all that I was asking for and was adequate to compare to different quotes. It was a very strange experience, and my husband and I were very uncomfortable afterwards. It seems that Value Dry is just trying to scare people and then take their money. I worry that they are swindling/scaring little old ladies and hard working families out of their savings. The quote we received was more than 3x higher than the other quotes I received. I want to believe that they would have done good work and performed the services that they described (whether they were needed or not). I'm also sure that they would have come down on the price if I had pursued it, but after the ridiculous sales experience & initial $18,000 price tag I would never trust any member of Value Dry to enter my house again.
    - Catherine L.
  • A
    See desc above
    - Karen G.
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Remediation Services in Folsom

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