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Auto Shop reviews in Folsom

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  • While they were inspecting my vehicle they noticed my tires needed to be replaced.  I take my car into them every 3,000 miles for maintenance so I knew the tire replacement was coming.  Overall they did a great job with the tires.
    - Carole B.
  • We have been using them for the last fifty years. Whenever I go, I just ask them to take care of whatever that needs to be taken care of and I don't know about the prices for any of that stuff. The quality of service is good or we wouldn't be with them for so long. When I have dropped the car in the morning, it is possible that it is done by that afternoon. The professionalism depends on whom you are talking to, the one brother thinks he knows it all and the other brother is just happy that his customers keep coming back. However, the father, Clay, was a gem. We started with him, when he had it as a gas station, when he first opened and now he got out of the gas business and got into automotive repairs.
    - Joan K.
  • Arrived at store opening. Proprietor was there on time. He was courteous and had the work done quickly. Price was quoted accurately and I felt it was a appropriate price. 2nd time I have used them. Very satisfied
    - RICHARD A.
  • Mike Andrew, owner of Ridley Liberty, is a great honest business owner.   The Ridley community is lucky to have him.  He is a talented mechanic and a business owner who takes pride in his property.  Glad to have him as my mechanic and neighbor.
    - Carolyn F.
  • This company came highly recommended; however after my nightmarish experience I could not in good conscience recommend them to anyone. Here are the facts:

    After three full weeks my car was presented to me by the supervisor as complete with the following issues:

    - The driver’s door was crooked

    - The gas cap was missing

    - You could still see the gashes in both the driver’s door and the sliding door handles through the new paint. I later found out that the insurance company paid to replace, not repair, the driver’s door handle.

    - The front wheel well was covered with white marks as well as other miscellaneous parts of the car.

    - There was a run down the back of the sliding door.

    - The door jam of the sliding door looked like it was primed but not painted.

    - Miscellaneous imperfections in the paint job, i.e. air bubbles, dirt specks throughout the entire side.

    - One of the items that was to be repaired wasn’t even touched.

    - And there was a gash in the passenger side of the car that wasn’t there before I dropped the car off.

    We refused the car and first thing Monday morning (10/24) I called and left a message requesting a call back from one of the owners. It wasn’t until the end of the business day that I was told he was not available. As soon as the shop opened on Tuesday I called to get an email address for the owners as the ones on the website were not working. I then sent an email to one of the owners listing all of the issues that we saw upon inspection of the car. With no response I sent another email on Wednesday. I then received a call from the person who stated they were supposed to be the one overseeing the vehicle repair and he apologized that it was presented to us in the shape that it was. He stated he didn’t know why the new part wasn’t put on, because it was there at the shop. And he stated he would have the gash on the passenger side fixed.

    Every day that week I was told the car would be ready the following day. Then on Friday, 10/28 all communication stopped. It was not until I called them on Wednesday, 11/2 that I was told yet again that it was going to be finished that day. I asked why a week and a half had gone by with no response from the owners and I was told they are not in too much.

    Went to look at the car again on Thursday and rejected it again because of numerous imperfections in the paint job.

    My husband then received a call from the owner on Friday wanting to know why a $2800 was costing him money (at this time they were paying for the rental). He stated they have worked on $100,000 cars and never had a problem like this. He also stated he was told we wouldn’t be happy no matter what they did. He said we should pick up the car and if we didn’t like it we could sue him. My husband asked if he looked at the car and he stated no. He told him to look at the car and call him back and if that’s the best work they can do we will come and get it. The owner called my husband back and apologized. He stated he looked at the pictures from when we originally refused the car and what the car looks like now and said he will make sure it is done right this time.

    We inspected the car on Wednesday, 11/9 and found the job was finally done right. I asked to speak with the owner before I left because he was in the shop that day. I was expecting a heartfelt apology after all that had happened and did not receive what I was looking for. When I asked him why, 2 ½ weeks later I still had not gotten a call back from him he told me he never got the message. He used excuse after excuse as to why he didn’t get involved earlier. Yes, it was fixed… 5 ½ weeks later after 2 rejections, 2 emails, messages left, and a lot of inconvenience on my part. I felt the least I deserved was an apology without excuses!

    - Kristin R.
  • Will definitely call him again
    - anthony k.
  • They were wonderful to work with.  There was no pressure.  I now have over 130,000 miles on my vehicle and plan to purchase another vehicle from them when the time comes.
    - Carole B.
  • They are wonderful, very accommodating, and complete great work..  They give me a ride home so I don't have to wait for my car to be serviced.
    - Carole B.
  • unknown
    - Mary H.
  • unknown
    - Beverly P.
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Auto Shops in Folsom

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