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Chimney & Fireplace reviews in Evans City

  • F
    A Preferred Restoration
    If I only knew then what I know now...

    The company was prompt coming to our home after we were struck by lightning in July (yes ..months ago) They put yellow tape up around the area where the chimney fell, and picked up the brick.  Inside they did a walk through with our adjuster. They said they needed a ' cherry picker' to remove the brick that had not fallen. They would be back Monday.. 2 wks later we received a letter from our ins co that said we would be responsible if we did not get the rest of it down.  I started making calls to chimney repairs locally. Miraculously a mason appeared Monday (3wks) I wondered what all the noise was outside. He had the scaffold built halfway up the side of my house. Never thought to knock and introduce himself?

    When the girl came to clean the first time, I expressed that I thought it a bad idea. The chimney had not been started at this point, so all the soot would still be coming in. She agreed. So only a few things happened that day. Which included tons of stuff going to the dry cleaner, which is a whole different story, and also has a bad ending. The girl cleaning came back after chimney was done. (there are several steps I am not including, but not important in the grand scheme) She had two helpers that made it clear they would rather be anywhere, but working in my house. Items were cleaned with detergent and put in a boxes in my hallway. The room washed down and carpet removed. The room was completely empty. I was not satisfied (the ocd in me) so I washed it down several times, repainted ceiling and floors with a special sealant paint.When i started to return things to the room, I found 2 broken items, one a knick nack , but the other was an ornament my mother bought me.  They were in boxes at the bottom of the pile in my hallway. We asked preferred to replace it several times..and they had every reason to pay it in the future but never did.  It was not so much the money, but the careless manner in which it was taken care of. You can't buy it now, and on ebay, if you find it, is a few hundred dollars. There is also a matter of a chimney cap. Now when  it rains, you can hear rain running down the chimney. That didn't happen before. New brick does not mach old brick.

    There was a serious lack of communication between Preferred and my adjuster. I don't know whose fault it was, but we are the ones put out.  We wound up doing a lot ourselves.

    Every one of the people I met from Preferred gave me their business card. I didn't know who I was supposed to call. my house is almost back to normal, except that I still have some soot show up on my hands in that one particular room. 

    I have heard that restoration companies are slow, but really? I wanted my house and my life back to normal. I was off work because of surgery, but how is this handled when people work?

    I did not want to post a review until I was sure this ordeal was finished, I do not like to give a bad review.
    - Linda G.
  • A
    Fletcher's Chimney and Fireplace
    Dean was very professional, very thorough in his explanations, inspections and quote. i would not hesitate in having him do any work. He arrived and called promptly.
    He also gave me a soot cleaner to attempt cleaning some valuable items on my own.
    He also explained about future problems due to the age of the house, brick and mortar.
    - Linda G.
  • A
    Mr. Boots and sons provided an estimate in a timely manner and responded to all inquiries regarding our roof replacement.  The crew showed up on time, worked efficiently, and cleaned up the job site daily.  The job was completed in the agreed upon time frame.  We are very pleased with our new roof and would highly recommend Mr. Boots and his crew, they are professional and do excellent work.
    - Mary Beth H.
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Chimney And Fireplace Contractors in Evans City

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