BQ Basement Systems Inc

B297 REVIEWS

Founded 1989 • Angie's List since March 2005

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Hours

Sunday
Closed
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed

Company Contact

525 Bethlehem Pike

Erdenheim, PA 19038

Description

BQ Basement Systems is owned and operated by Brian Quinn. The dedicated team of employees are experts in damp, leaky basement waterproofing and trained to identify and cure your wet basement, cracked foundation, or crawl space problems once and for all. You can be confident that you will receive the highest level of service, products, and expertise with BQ Basement Systems. Whether you have water leaking, seeping or flooding in your basement, bowing foundation walls, a settling foundation, sinking concrete in the basement, crawl space humidity or odors, cold floors or other issues, we are the basement company that can help you fix the problem. Reg #PA006745 Alternate Phone: (215) 233-5107 Fax: (215) 233-5527...

Verified Reviews

297 Total Reviews
Reviews by Rating
A Rated
232
B Rated
35
C Rated
8
D Rated
14
F Rated
8
Read reviews by category
basement waterproofing (246)well and water pump (78)drain pipe installation (32)foundation repair (24)basement remodeling (19)mudjacking (17)plumber (16)window replacement (13)water and smoke damage (10)hvac repair (8)mold removal (6)flooring (5)
Showing 1-10 of 297 reviews
D

RATED

03/20/2020

This wasn’t our best experience. We were having a problem with our sidewalk leading up to the entrance of our house. The slab closest to the porch had sunk about an inch on one corner and was funneling rainwater down to the basement. We contacted four contractors about this problem and decided that concrete leveling was a less expensive solution than replacement. We chose BQ Basement Systems based...

DESCRIPTION OF WORK
Level a concrete slab on our front sidewalk.

CATEGORY basement waterproofing, mudjacking

COST $1,675

SERVICES PERFORMED? Yes

WORK COMPLETED ON 07/29/2019

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D

RATED

06/03/2019

We hired BQ to install French drain, trench drain, sump pump and flooring. On the day the job was finished my husband and I go look at everything and realize they never installed the trench drain after they told us they did. If we did not know anything about the work we were having done we would of never noticed it not being installed. I called our sales manage and he said they would be in the nex...

DESCRIPTION OF WORK
sump pump, french drain, trench drain, flooring and bi lateral drain

CATEGORY basement waterproofing

SERVICES PERFORMED? Yes

WORK COMPLETED ON 06/03/2019

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed], We strive to provide a great customer experience and provide answers and resolutions for every customer every time. We are sorry that you have had a negative experience with BQ, and I know we have been out to your home several times to resolve the trench drain by the back door and to address the window. Our owner Brian Quinn left a message for you and would like the oppor...
D

RATED

03/19/2019

Had used BQ to address a mold issue a couple of years ago. Initial installation of de-humidifier system was sloppy---tubing was hanging; not well done. Dealt with management to have another installer come out and fix the installation, which was then done properly, and they did give a followup maintenance service without charge to compensate for the problem installation. HOWEVER, we recently had wa...

DESCRIPTION OF WORK
De-humidifier and waterproofing

CATEGORY basement waterproofing

SERVICES PERFORMED? Yes

WORK COMPLETED ON 03/13/2019

F

RATED

01/02/2019

Very poorly overall. I recommend a high degree of caution in selecting to use BQ Basement’s services. There are many other alternatives for important basement work to be done. In the summer of 2017, BQ was hired to complete basement outside coating and seal work at my residence. Since the work was completed, BQ has acknowledged that they did not have the right experience for the work and the perso...

DESCRIPTION OF WORK
Basement coating and sealant work

CATEGORY basement waterproofing, foundation repair, basement remodeling

SERVICES PERFORMED? Yes

WORK COMPLETED ON 07/01/2017

A

RATED

11/27/2018

these were 2 separate jobs done several months apart. the first job of 2 pumps went extremely well. They re-dug out 2 pump pits and put sealed units and ran pipes out. All done perfectly. The window well system took a long time to schedule, which although I was getting impatient, I understand this was a busy year for this type work. However when they came out the job was done incorrectly the first...

DESCRIPTION OF WORK
2 sump pump installations and a window well system with drain

CATEGORY wells

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/27/2018

A

RATED

09/30/2018

They tentatively diagnosed on the phone and were here the next day. The repair was done that day. They showed me the problem and fixed it and made suggestions to avoid future problems of that nature.

DESCRIPTION OF WORK
Poor pressure from well pump

CATEGORY wells

COST $800

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/17/2018

SERVICE PROVIDER RESPONSE

Thank you for taking the time to share your positive experience with our company. We appreciate your valued business and have shared your feedback with the BQ team!
B

RATED

05/02/2018

Proprietary products only, simplistic approach and very pushy sales people made for a less than stellar experience.

DESCRIPTION OF WORK
Basement waterproofing

CATEGORY basement waterproofing

COST $10,000

WORK COMPLETED ON 05/02/2018

SERVICE PROVIDER RESPONSE

Thank you for taking the time to share your feedback. We value all of our feedback and use it to learn and grow as a company. We apologize for your experience with our representative. He has been with us for almost 15 years and is one of our most recommended inspectors, but we are sorry your experience did not meet expectations. Most of our patented products come with lifetime warranties and we fe...
A

RATED

04/16/2018

Fabulous. Much better looking than I'd imagined.

DESCRIPTION OF WORK
Basement walls and floor coverings

CATEGORY basement waterproofing, basement remodeling

COST $6,100

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/08/2018

A

RATED

04/16/2018

Have never had an issue, thank God!! We also have them come do a yearly inspection! They have always been very professional, friendly and helpful!

DESCRIPTION OF WORK
We had our finished basement waterproofed after years of heartaches due to flooding several times a year. They did a fabulous job! They did a french drain all around the perimeter of the basement and a sump pump with battery back up.

CATEGORY basement waterproofing

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

A

RATED

04/13/2018

Good job...no complaints...will use again

DESCRIPTION OF WORK
Tested sump pump operation. Replace 1 sump pump and battery

CATEGORY basement waterproofing

COST $1,200

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/14/2018

SERVICE PROVIDER RESPONSE

Thank you for taking the time to write a great review for the BQ team. We pride ourselves on our reputation and service and we are a company built on referrals. We appreciate your feedback and will pass it along to the next team meeting. Keep in mind our great referral program. $50 referral reward to anyone who passes our name to someone who needs our services.

Services Offered

Basement Waterproofing. Damp-Proofing. Crawl Space Waterproofing & Damp-Proofing. Foundation Wall Stabilization. Basement Window & Window Well Replacement. Wall & Floor Vapor Barrier Installation. Wall Systems. Dehumidification. Air Filtration Systems. Sump Pumps. Battery Back-Up Systems. Crack Repairs. Bilco Doors. Egress Installation.

Services Not Offered

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General Information
Licensed
NA
Bonded
Yes
Insured
Yes
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Emergency Service
No
Warranties
No
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.