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Moving reviews in Ephrata

  • D
    Piccolo's Friendly Movers LLC
    I've moved a total of 5 times in the past 13 years, this is by far the worst experience I've every had. A friend likes to say moving homes is the second most dramatic thing you can do short of a death in the family. At no point in this move was I under the impression Piccolo's "Friendly" Movers gave a **** about making the least amount to make that process smoother. The entire move was all about them and what they wanted and what we wanted was utterly insignificant. The first red flag was that they were available on short notice. The second was Jeff didn't feel the need to come see the house in person to do an estimate. Every other move I, and anyone I know, has had started with a professional coming to the house to do the estimate. Jeff just asked me how many bedrooms I had and "If I had anything unusual to move". EVERY single problem to come would have been avoided had Jeff completed that one basic step every other mover seems to be capable of. I will start off coping to 2 things. 1) We had a massive mold problem in the basement we weren't prepared for. We spent a lot of time dealing with that instead of getting ready for the movers. Having dealt with many other movers before I figured it'd be a simple matter to tell them "Just move what you can, and ignore the rest" and they'd do a decent job. Big mistake here. When they arrived I told them about the mold and to ignore the basement except for the stack of things and furniture I had personally verified were mold free, and/or had repacked in the last 2 days in clean, fresh boxes. They responded they wouldn't go anywhere near the basement, or anything from the basement, but I was welcome to move anything I wanted by myself and they'd "Think about putting it on the truck" exact quote. Gee glad I'm paying you. 2) My wife's business involves angora rabbits. She combs and dyes the angora for her business. Yes, sometimes the rabbits are inside, and sometimes they poop. We had cleaned up most of it, and since there's no known case of a human getting a disease from rabbit poop, we didn't worry too much about it the rest. It only affected the furniture in 1 room which ended up having small amounts of poop under it basically. 10 minutes into the move I was informed we had 'rats' in the house by the manager, and that some of their guys didn't want to touch any of my furniture. (again...totally avoided had Jeff showed up for the estiamte). I explained to them it was from the rabbits (which they saw on our front porch..so of course they assumed it was rats) They'd only stick around if my wife and I personally scrubbed each and every piece of furniture while they basically watched. I guess they were afraid our rabbits were crawling around on top of the 5 ft bookcase they made be clean twice? The entire time they mention several times how horrible the place is...which does wonders for basically trashing my wife's self-esteem in her business by constantly trashing how 'dirty' it was. So glad I could hire people to come tell me I was a slob. Also, they could not be bothered to help with anything, at all. Oh there's a single sheet of paper towel on a desk? We had to move it before they'd touch the desk. There were 3 open plastic totes in the house . We were told they don't touch anything open. These 3 totes each had lids sitting within 3 ft of them. A profession who gave a crap about helping the people who hired them would have just put the lids on and loaded them in thr truck. A semi-professional, would have hinted to us to put the lids on so they could load them in the truck. These guys just walked around every tote and once complained I had to get it out of their way for them. After about 2 hours it became clear they had given up. Only about half my belongings were on the truck. The whining from them continued however. They came to me and told me they wouldn't move our office desks because "They are from Ikea and Ikea is known for selling crap, and they don't think they would survive the move." I informed them that one of those 'crap desks' had been moved 5 times in the past 12 years just fine from house to house and that if it fell apart when they tried to move it...maybe it wasn't Ikea's fault? That gave them no pause however, then they said "Okay, fine, there's dirt around one of them and we don't want to touch them." By 'dirt' they meant some potting soil that was from some dixie cups sitting on the nearby window sill where my kids planted seedlings. A few ounces of potting soil and they refused to move 2 office desks. At this point I'm clearly frustrated, but fortunately they sought to placate their customer by again blaming me for all this. "If I had known your house was this bad I wouldn't have shown up", he told me. Well gee, if you worked for a real moving company you would have seen my house 3 weeks ago and we could have avoided all of this. Deciding to cut my loses, I say just grab whatever you can, stop complaining to me, and I'll deal with the rest later. They go to finish up and I notice they haven't touched my grill, which was sitting outside. I ask if they plan to take the grill as well, and I get this smirk from them like I'm being an jerk for asking and they say "You never told us to take the grill." I respond "Actually, remember the first thing I said is please take the grill and don't worry I already disconnected and removed the propane tanks." "Oh yeah, you did ask us to take the grill, okay we'll get it." No sorry, no even hint of that being their fault and not mine. Last thing I notice they haven't moved my trash can. I ask them to please move it. He opens the can, looks inside it and says "It's not clean, we're not moving it." And some of his men actually snicker. What, were they planning on moving it by only holding the inside of the can? We finally get to the house and the first thing they ask is "Can we just put all your boxes in the garage?" Um, no. We put a lot of effort into labeling each and every box, and even put up signs and labels all around the house so you'd know which room was which....isn't it obvious we want you to move the boxes to those places? "Oh, well some of these aren't clearly labelled." Again, it was my fault. How many boxes of the 150 or so did they have to actually ask me where they go? I believe it was 5. Then comes the best part. They've screwed up the estimate process. They've been rude to me and my wife. They've whined and complained about things that basic gloves would have solved. And to top it all off they've only actually moved half of my furniture and I'm already trying to figure out how I'm going to move the rest in the 2 days I have left with access to my old house. Then he says "It's going to be $1700. Honestly I should be charging you hazard pay, but I decided not to." Right, because doing half the job, and being jerks about it we should have paid them double. That seems legit. In the end I had to get other movers and pay them overtime and weekend rates to get the job done on schedule,. Additional cost after the "Friendly" movers had left was another $2000 to finish the job they couldn't bother to do. When I asked the second movers "College Hunks Hauling Junk" if anything was a problem or if mold was an issue or dirt they said "No, we have these magic things called gloves and masks that protect us...maybe your first movers hadn't heard of them? They're pretty rare and hard to get." I cannot possibly fathom how his move could have been any worse short of them just dumping my stuff onto the highway and charging me double for it.
    - Robert K.
  • A
    Piccolo's Friendly Movers LLC
    The three young men whom showed up were three of the most professional and friendliest gentleman my wife and I met in a long time, they were careful and caring of our needs and items. I would IGHLY recommend them to anyone in need of a mover.
    - Eric F.
  • A
    Piccolo's Friendly Movers LLC
    They sent three young men, who were some of the most professional, courteous people you could ever ask to meet. They took such care of our belongings and not one nick or scrape was put on anything. They really took extra care, of our stuff and it was truly appreciated. I would HIGHLY recommend them to anyone considering moving. It was the best decision we could have made.
    - Eric F.
  • A
    1 St Choice Movers
    They did great. They were very efficient. They made sure all my furniture was wrapped and protected. They were able to dissemble a bunk bed in 15 minutes. Their service was very valuable and I will use them again.
    - Rakish N.
  • A
    Star Transfer Inc
    Everything went really well.   When they shipped out of there ware house they forgot to send a lay-z-boy but we called and they sent it right out.  They were excellent packers with no damage.   Their agent was easy to work with.   I would recommend them to anybody who has a long distance move.
    - Ron E.
  • A
    CHARLES E GROFF & SONS INC
    Two men came to Vero Beach and picked up our items.  They were efficient and handled our furniture with care.  The company was very flexible with the delivery date and delivered on a Saturday morning.  Five men handled the delivery and completed everything in two hours.  They took heavy pieces of furniture up the stairs with no damage to walls or furniture.  Their estimate of cost was right on and there was no surprise at the end.  We have made several long distance moves as well as local moves in the past, but this was by far the best mover we have ever used.  I would highly recommend them and will use them again.
    - Sandy K.
  • A
    1st Class Moving and Storage
    The whole experience went much better than we had supposed it would.  Having lived in the same house for 39 years, we didn't have much experience with moving.  When we needed more packing boxes and other items, we either called or sent an email request and either way the items were delivered to us the next day.   On each moving day, the teams came to our house on time and completed the work professionally and carefully.  They treated our belongings with care and respect and were very courteous to us.  There were absolutely no problems when we unpacked all of our items.  There was one item of small value that was somehow overlooked when all of our household goods were loaded from storage to the delivery trucks for the transfer to our new house.  When we realized that it was missing and called, the company was very responsive and within 3-4 days they had found it and delivered it in perfect condition to our new home in PA with no questions asked or additional costs.  It was certainly convenient that this company has both storage and moving capabilities.  We would certainly recommend them to anyone who has a need for either an intrastate or interstate move. 
    - WILLIAM F.
  • F
    Piccolo's Friendly Movers LLC
    See above
    - Robert F.
  • B
    Armstrong Relocation Company
    unknown
    - Linda S.
  • B
    Gingerly Packed
    The service itself was very good. They were quick and professional. I was amazed at how fast they were able to pack up most things. It ended being about almost $700. I would use them again.
    - Keith B.
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Moving Companies in Ephrata

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