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Deck And Porch reviews in Enola

  • F
    Keystone Mobile Wash
    I had rehired Keystone Mobile Wash in the summer of 2016 to clean and stain my deck because of the outstanding job they had done for me several years ago. The second time they did the job, it was awful. They showed up late to the first appointment for cleaning the deck. When they stained the deck, they did not use the agreed-upon stain and the job was spotchy and have done. I called and complained. They came back (a month later) and restained the deck. Overall, the job took 2 months to complete and was done very unprofessionally. The price I paid (over $800) was not worth it. I will not use them again.
    - Amanda S.
  • A
    Stump's Decks and Porches
    The employees involved in every aspect of designing and building our deck and porch did a terrific job. They were fastidious and exacting craftsmen. We would recommend them without reservation to anyone wanting high quality results.
    - David S.
  • D

      The project went off without a hitch.  The first week was going very smooth.  Then, two to three weeks in, we noticed that the foreman of the job NEVER showed up at 8am as we were told he would.  However, we were still being billed for a start time of 8am.   When this was brought to his attention he used the excuse that he was getting supplies for the basement.  When you are paying hourly, DAILY trips to the hardware store should be avoided.
      As weeks went on we continued to pay the labor rate that was due each week. We also kept a log of their hours.  On a few occasions we had to contact Susquehanna Craftsmen to point out their overages on their recorded man hours.  They would acknowledge their mistake but instead of refunding us for the time discrepancy, Susquehanna Craftsmen stated they would put the money toward "in-stock supplies" and future labor bills.  This continued to happen week after week.  In fact Susquehanna Craftsmen tried to bill us for an entire day worth of work (16 hours) for a day they were not even there.  This so called mistake was corrected at first but then added back onto our final bill.
      During this time we began to grow more and more skeptical of Susquehanna Craftsmen.  So we then decided to ask for receipts for materials purchased with the allowance money already provided to them.  A few weeks later Susquehanna Craftsman supplied us with those receipts.  We went thru each item one by one looking up item numbers online and matching them with that of the hardware store where each item was purchased.  On those receipts we found items such as grass seed, fertilizer, dog bones, a new drill, and a charity donation, just to name a few.  We also noticed purchases being made with store credit from materials originally intended for our basement.  One example of this was shop lights that were purchased to temporarily light the work area.  These lights were then taken with them and never returned to us.  We paid for them; they should be ours to keep.
      As stated in the letter below we were also periodically billed for in stock supplies.  These were items that Susquehanna Craftsmen already had on hand.  We were told this amount totaled $1,150.00.  Nearing the end of the project we asked for a list of the in stock supplies used in our basement.  Susquehanna Craftsmen agreed to give us the list, and it totaled $320.00.  Susquehanna Craftsmen failed to recognize that we were keeping track of what was paid to them, and in fact, separate checks were written specifically for in stock supplies.  Again, we were told that this overage would just go toward future man hours.
      We had problems with the quality in multiple areas of this project as well.  Several of these issues were never resolved.  In some instances where the problem was resolved, we were billed for materials used to correct them.  In the end we are still left with a damaged bar top, a horrific stain job, and a basement that is still not totally finished.
      I could go on and on about how disappointed we are with Susquehanna Craftsmen.  To top things off we received a letter from Susquehanna Craftsmen stating that we still owe them $1079.51.  This was up from the first letter where they stated we owed them $500.00.  Susquehanna Craftsmen stated they will not honor one year workmanship guaranty with any unpaid balance.  We believe by inflating the balance this is their way of not having to make future repairs.
      See below for the actual letter sent to Susquehanna Craftsman describing some items in more detail.
      August 2, 2013
      Mr. David Harder
      Susquehanna Craftsmen
      425 Bolton Drive
      Harrisburg, PA 17112
      Dear Mr. Harder,
      We are writing to you because we have tried to contact you by phone many times without success.  We reviewed your final cost sheet and there are several issues we need to discuss with you regarding some of the charges accrued during our basement project.
      We would first like to start by addressing your number of man hours.  We paid you for the number of man hours that were recorded and agreed upon weekly.  Your final cost sheet reads that you worked many more hours than you actually did.  There were several weeks where you miscalculated man hours; we brought this to your attention and each time you stated that the additional money would go toward in-stock supplies.  This amount totaled $1,150.00.  We also paid you $1,150.00 specifically for in-stock supplies. According to your cost final cost sheet, we owed $320.00 total for in-stock supplies.  
      Please see the attached spreadsheet showing our timeline of man hours, allowance, and in-stock supply payments for each week; along with a column showing individual payments made for each item as agreed upon by both parties.
      The second item we would like to discuss with you is your list of receipts.  You charged us for items that either did not pertain to our basement or items that were intended for use in our basement and never were.  You said you would correct these mistakes.  After reviewing your corrected list of receipts there are still a number of outstanding items.  Please see the attached list of receipts that you supplied to us.  We highlighted each discrepancy that must be addressed.
      Included in your receipts is your supply list needed to correct the unsatisfactory stain work that was done.  You indicated to us that this would be corrected at ?no charge, of course?.  Therefore we should not be billed for these items or any additional stain we had to purchase to correct this.
      According to your cost sheet it reads that you were under budget on materials.  This is due to the fact that we purchased many of the supplies ourselves, including all drop ceiling supplies, many oak wood supplies, fasteners, drywall, electrical supplies, these are just to name a few. All of these were in your original estimate.
      According to your cost sheet you were over budget on man hours.  For one, your man hours listed is incorrect.  Also I helped with a number of tasks that were to decrease the number of man hours.  The list includes tiling the bar, priming, staining, vacuuming the job site almost daily, and more.  At your request we even purchased pre-stained oak paneling to save money on man hours. The final cost sheet reads that we had an excessive amount of requests which is not true.  We added insulation, an outlet in the storage room, and a few recessed lights prior to dry walling, most other upgrades were done at your request and were not to add additional man hours.  You never even finished the job.  You still had at least two good weeks of work to install a drop ceiling and polyurethane, including a few other tasks that were never completed.
      According to your cost sheet a number of contractors held you up, that is also not true.  In fact, we had to put off flooring due to the poor stain job being corrected.  You also stated that waiting on supplies was also a problem.  Most of these issues were due to you miscalculating special order items: bar tile & stain, or adding special order items such as the pre-stained wood panels.
      We also encountered many issues relating to the quality of work provided.  Below are just a few of the issues that cost us time, money, or both:
          - Grinder pit was obviously not tested.  This caused a back up of water and urine in our storage room.
          - The cable line and splitter used for the poker room television were not of proper type. This was confirmed by two reputable companies.  This was another $50 on top of your labor and material costs.
          -  Horrific stain job due to lack of knowledge pertaining to finish work.  This caused a huge delay and increased our material cost.
          -  Multiple issues with bathroom plumbing.  The toilet should have been plumbed before drywall work was completed.  This added to your man hours.
          -  Priming and trim work in storage rooms.  You were specifically told to focus on finished area.
          -  Damaging two ceiling tiles.  Because of this we had to purchase an additional case of tiles.
          -  We spent many hours reviewing & correcting mistakes you made relating to man hours and receipts.  This should be your job, not ours.
          -  Stain carelessly splattered on ceramic tile bar top.  This cannot be removed from grout.
          -  Passing low and high voltage wires thru same electrical box with no dividers.  This is against code and would not pass a home inspection.
      -  Excessive trips to hardware stores on our time.  
      We also noticed that you purchased a number of personal items with merchandise credit.  Was this store credit from our returns?
      If so, not only is it unethical, you did this on our time.  We also noticed that you purchased two additional shop lights & bulbs with our money, took them with you and never credited us.
      Your final week of labor consisted of installing a toilet, removing a single piece of trim, and adding an outlet to an unfinished room.  There is no reason why this should have taken any more than a total of five hours.  Plumbing the toilet should have been done before the drywall was installed just like the sink.  
      In closing we would like to express how disappointed we are in your honesty and the quality of work provided in certain areas.  However, we would like to give you one last opportunity to rectify this situation.  Please review our final cost sheet and highlighted receipts.  You have 30 days from the receipt of this letter to contact us so we can come up with an agreement on how much is owed to us.  If we do not hear from you by then our lawyer is requesting that we forward all information over to him.  We will also explore all avenues in making sure we get the word out about our experience with your business.

    - Shane B.
  • A
    J & F Construction
    Jonathan is very knowledgeable about construction and does top quality work.  His bid was in the middle of those I got, but the ease of working with him made all the difference.  He built a deck and stairs for me and they were beautiful.
    - Mary P.
  • A
    Elite Vinyl Railings LLC
    This company's estimate was the same price or lower than the two other contractors who provided estimates. We chose Elite because they had installed vinyl pool fencing for us 15 or so years ago and had done an excellent job. With this project too, the crew worked industriously. They took very little time for breaks, lunch, or anything else. They were very diligent and asked questions from time-to-time to clarify instructions we had initially provided to the company's project designer. If they had a suggestion that would improve the overall appearance of the project, they shared the idea with us before proceeding. In one instance, they went above and beyond the original remodeling design of the patio stairs by completely rebuilding a new set of stairs and handrails. They did not request additional compensation for this effort. When the project was completed, we were absolutely amazed at the look, fit, and finish of the deck and stairways they had built.
    When completed, we provided our compliments to the crew and indicated that we would provide a very positive report on this project and this company to our friends and neighbors. We are extremely satisfied with the work performed by this company and highly recommend them for similar types of projects.
    - robert p.
  • A
    Jeff and the rest of the crew with Green With Envy were extremely professional throughout the contracting process and installation of the patio. Jeff and his wife Rhonda were helpful and responsive to questions concerning the job and the type/color of the pavers that were installed. The quality of work is outstanding - we could not be more pleased with how the patio came out. Price was competitive, and customer service was very good. We would recommend Green With Envy to family and friends without hesitation.Excellent company (and Jeff will even feed treats to your dog when he comes by to do estimates or review progress!).
    - Douglas W.
  • A
    Basement Finishing by Hartel Constr. Grp., Inc.
    Hartel Construction did a superior job. All work that was completed by them was done in a professional and timely manner. The workers were extremely reliable and talented. The cost was as quoted and every effort was made for our convenience. I will always call Hartel Construction first when I have any work to be done.
    - Michael B.
  • A
    Basement Finishing by Hartel Constr. Grp., Inc.
    Mr. Hartel was fast & very professional from start to finish! We could not have been more pleased with the outcome. The new front porch looks great & the price couldn't have been better! Even the township inspector was impressed with the quality of the construction.
    - Kevin H.
  • A
    Stump's Decks and Porches
    We loved working with Stump's to have our deck replaced. They worked quickly and efficiently and the final project is even better than we imagined. We would highly recommend this company!
    - Tricia H.
  • A
    Elite Vinyl Railings LLC
    - robert p.
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Deck And Porch Contractors in Enola

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