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Cleaning reviews in Edwardsville

  • A
    Ricochets Rapid Detail
    It seems like a miracle happened from the time I left my car to the time it was finished. The job was amazing. My 13 year old car looked fantastic. The salesman and the appraiser at the dealership where I was trading it in remarked how a car with 236,500 miles could look that good. I have had my truck and other vehicles I owned detailed by Ricochet. I highly recommend using Ricochet's Rapid Detail. I don't live nearby but I was shuttled to the mall while the work was being done.
    - Carol D.
  • A
    Nizak Services
    Everything went very well. Nicole (owner) and Christine came in advance to see my place and gave an estimate, and we scheduled the first few cleanings at that time. I have been putting off organizing my stored things since I moved in 6 months ago (!) and didn't even have anything put away in closets. When I first moved in I was working swing shifts and my parents were trying to sell the place, so I never wanted to invest too much time/money/energy even in unpacking boxes from the move. I wanted to play an active part during the first cleaning so I did help. I need a kick in the butt sometimes to make decisions on where to put things or whether to keep or throw things away and Christine was understanding of this but firm when she needed to be. The only problem was that a small speaker fell from a table during the cleaning process and an insignificant plastic part broke off; both offered to buy a new speaker for me but it's just a plastic part that will glue back on nicely so I refused. I only bring it up to show they handled the situation very professionally. Ultimately I do rent and it's my decision but because my parents (who are also my landlords) wanted me to be careful about using an internet service, I asked for ID which they were happy to show me. My father showed up during the process to finish a project he started the day before and was impressed and asked me to keep their contact info for another unit he needs cleaned. I marked N/A in punctuality because I repeatedly told them I was very flexible and open to any time of day, and even on any day of the week. Overall I am happy and will hire again.
    - Kathryn M.
  • A
    Chem-Dry Carpet Cleaning
    He moved articles to clean underneath them.  Our late dog had bladder problems which my wife could not get up but our carpet today is spotless.
    He even cleaned wax off the carpet which our last service could not get off.
    Also, the disinfectant made the house smell fresh.
    Fantastic company!!!
    - Forrest M.
  • F
    Stanley Steemer - Wilkes-Barre
    Let me start by saying I never write reviews. Especially bad ones. I usually suck it up as lesson learned and move on. But I felt an overwhelming need to write this one. Especially after the good reviews I read which made me trust and believe in this company in the first place. I felt as if I should warn people that all is not as it seems, because I doubt people clean their carpets themselves on the heels of having a so called professional do it. I called Stanley Steemer due to all the good reviews I read on Angie's List about the company. Originally they were supposed to come on 6/8/2015. However I received a call about one of the workers getting stung by several yellow jackets and had to be rushed to the emergency room. I, of course told them not to worry about it and rescheduled for the following day. The crew showed up. Introduced themselves. I felt they were friendly and polite. I showed them where specifically I really needed it cleaned which was pretty much everywhere except for under the couch as there has always been a piece of furniture there and it's a very heavy piece of furniture to move. I explained that the main problem is the wet dog scent in the carpet as it's been a pretty rainy season and my goal was to get it cleaned and more specifically get rid of the smell. They proceeded to clean the carpet while I watched. I thought it was odd that they only went over it once and seemed to be pulling the wand across the floor fairly quickly considering it's a thicker carpet. I would have thought that you'd need to go over it more than once and move much slower in order to properly pull the dirt and water up. But they were the professionals. The whole process took less than 30 minutes. Then they put these blocks under the wood legs of my lazy boy recliners explaining that this was necessary to do until the carpet dried which takes about 3 days. They then sprayed this deodorizer around the room on the carpet. Ending with using what they called a rake on the carpet. I paid the bill, tipped them both and said goodbye. Three days ended up being more like 5 days. The carpet was drenched! The bigger surprise was how ungodly it smelled in my house by the time it did dry. If anything, the wet dog smell got worse! The $50+ extra that I paid for for the deodorizer was a complete waste of money. I could have paid $2 for a can of febreeze and sprayed it on my carpet myself and it probably would have smelt better and lasted longer then what they sprayed. Needless to say, I was extremely irritated and disappointed. As they say, if you want it done right, do it yourself. I decided to buy a carpet cleaner yesterday because if I didnt, I was ripping the carpet out completely. It is a Hoover MAXExtract Dual V. I bought the carpet cleaning solution specifically for pet odors. This carpet cleaner with the cleaning solution cost me about the same as it did to have Stanely Steemer come to my home. Here is the kick in the teeth. The water was nearly black after cleaning only half of the carpet!! It was like I had never had it cleaned at all! I was completely disgusted. I proceeded to finish cleaning the carpet. It's already completely dry. (Less than 24 hours since I cleaned it.) The smell is completely gone. Lesson learned my friends. Just because they make it look clean, clearly doesn't mean it is. In the end, I feel like I was ripped off. It was a complete scam. I feel like they soaked and fluffed my carpet to make it appear as though it was cleaned, but really did nothing to actually clean it! Will NEVER call this company again and certainly would NEVER recommend them to anyone.
    - Tracy Lee A.
  • A
    Stanley Steemer - Wilkes-Barre
    After shampooing the carpet area and beginning the kitchen tile floor their machinery broke down.
    The men did everything they could to get it repaired however they had to come back the next day.
    The workers were gentlemen and knew what they were doing. They were wonderful.
    I was not satisfied with their supervisor--never had the decency or expertise to contact me and discuss the problem and reschedule a return date.
    They did return the following day and did a nice job on the tile.
    They have excellent//friendly employees.
    Management needs to pay more attention to customer service--you dropped the ball!!
    - Karen T.
  • A
    Consolidated Builders
    Dave did a great job! The work he did was beautiful and achieved the desired result. He even cleaned under my dryer and wiped off the top of my washer and dryer! He left things nicer than they were when he arrived. He was prompt and the price was great! He even charged me less that the original estimate. I would definitely use him again.
    - Georgia K.
  • A
    House & Office Works Cleaning Pro's
    I only used them for a couple of hours, I used the coupon and it was $45 per hour.  They actually came out ahead to see what had to be done and then they sent the person that seemed to be the most appropriate one.  I was cleaning at a garage so his wife was also in there cleaning but they sent the gentlemen out and he was fast.  He was getting everything done faster than we ever anticipated so I was really happy about that.  They were excellent, overall.  I am not too sure about their scheduling; there was some conflict there.  I didn’t have them clean the inside of the house.  Their name says house and office works but I didn’t have them in the house and I didn’t have them in the office.  This was total grunge work; really, that nobody would want to do.  They did a great job for the money.
    - Carol D.
  • A
    Clear-View Window Cleaning Service
    Their prices are reasonable. They also do gutter cleaning, but I have not personally used that service. They give very good service and they try their best to fit you in even if you call last minute. They do a neat and clean job when they are working in the house.
    - MARGERY H.
  • A
    Nizak Services
    Very professional and the work was done perfectly. They are quick yet very detailed oriented and thorough in cleaning! Highly recommended
    - monalisa d.
  • C
    Heaven's Best Carpet & Upholstery Cleaning
    unknown
    - Franceen P.
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Cleaners in Edwardsville

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