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What to Know About Switching to Power Brakes

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classic car, drum brakes, power front disc brakes, rear drum assemblies, safety upgrade, safety changes,
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5 Car Repairs You Shouldn't Skip

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Oil change
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Tire

Tire Buying And Repair reviews in Doylestown

  • A
    Fast. Had to go to Honda dealer to get lug nut unlock device; Honda has a full set. Wish I had known that before they started the work. At checkout, person checking me out was unable to tell me what had happened to the tire. However they fixed the tire and it seems fine.
    - Margaret D.
  • F
    On 15 June 2011, my stepson Fred, took his 2001 Ford Focus SE to the PEPBOYS store in North Wales, PA, to get state and emissions inspections. As Fred has been out of work and couldn’t afford to pay for the inspection and any work required to pass inspection, my wife Cathleen Morano and I agreed that we would pay the bill and Fred could repay us when he found work.   On 16 June, PEPBOYS called Fred to tell him that the car needed brake work in order to pass the safety inspection and fuel injectors and a tune-up, in order to pass the emissions test.  The estimate for that and other work that PEPBOYS said was required to pass the safety and emissions inspections came to $1334.78.  Fred was with us at the time he got the call from PEPBOYS and he asked if everything on the work order was necessary to pass the inspections; they answered in the affirmative. With some hesitation, as the car is 10 years old, we agreed to pay the bill and Fred told them to go ahead with the work.   On 17 June, Fred got a call from PEPBOYS that the car was ready to be picked up. He called my wife and she drove him and his 2 young children (6 & 7 years of age) to PEPBOYS, where she paid the bill, $1201.31, with her American Express card. A 10% discount had been applied, as Fred has been their customer for a long time. At that time, PEPBOYS told him to drive the car for 150 miles and bring it back. Fred’s interpretation of what they said was that the car would not be quite right until it was driven for 150 miles. My wife left for our home and Fred and his children got into the Ford.   When Fred started the car in the PEPBOYS parking lot, he noticed that the engine was running rough, but as he understood that it would not be right until it was driven 150 miles, he left the parking lot and headed home. In less than 3 1/2 miles of the PEPBOYS parking lot, the car’s engine suddenly quit and was unable to be restarted. Fred called my wife and she & I drove, in 2 separate cars, to where Fred’s car had failed. I attempted to start the car but the engine appeared to be frozen. Fred called PEPBOYS and explained the situation and they said they would send a tow truck to take the car to their shop for evaluation. My wife took the grandchildren to our house and I stayed with Fred to await the tow truck. I took photographs of the ignition wires, as I suspected that the engine failure could have been caused by crossed wires.   When the tow truck driver winched the Ford onto the tilted flatbed, we noticed that oil started pouring from the car.  I have photographs of the oil on the flatbed. Fred & I followed the tow truck back to PEPBOYS. We explained what happened to Abdul, the service manager, and Jay, who said he was the mechanic who did the work. When I said that I thought it possible that the mechanic crossed ignition wires after replacing the spark plugs, Jay said that in fact, the wires were crossed when the car was brought in and he corrected them. He said that whoever tuned up the car the last time had crossed the wires. Fred reminded him that it was the same PEPBOYS shop that tuned it up last and that no one else had touched it since.  This is where I really have trouble. I can’t imagine the car being operated with crossed wires for months, without a problem. The engine simply would have run very rough, had very little power and the gas mileage would have dropped dramatically.   Abdul & Jay agreed to put the car on the lift the next day and attempt to determine the cause of the failure and they would call Fred with the results of their diagnosis. I told them that my intent was to contact American Express and stop the payment, as I had no intention of paying $1200 for work that apparently destroyed the engine. (I subsequently contested the charge on the AMEX web site.)  The next day, 18 June, Fred got a call from PEPBOYS (Abdul) who said that the engine failure had nothing to do with the work they had done, but was caused by a head gasket failure that allowed water into the cylinder and since liquid can’t be compressed, it caused a piston rod to break. When I asked them about the oil that poured out of the engine, the mechanic said it came through the break in the head gasket. I told them that I disagreed with their conclusion and that if they simply agreed to cancel the $1201.31 charge, we could settle this situation without getting lawyers involved. Abdul said that he didn’t have the authority to make that decision, but he would discuss it with his manager when he came in on Monday, 20 June. On that Monday, Fred got a call from Abdul, saying that his manager refused to cancel the charge. I drove Fred to the PEPBOYS shop so that he could get some items out of the car. I took additional photographs of the engine compartment, Fred gathered his things and I drove him home.   For the record, I have discussed this situation with a certified Ford mechanic, who encouraged me to insist that PEPBOYS replace the engine, as it was running fine when the car was brought to their shop and failed within 3 ½ miles of leaving it. Also, I don’t believe the oil could have poured out of a failed head gasket, as the oil would be in the crank case at the bottom of the engine and at the angle the car was tilted on the tow truck, it could not have reached the level of the head gasket, which is near the top of the engine. Plus, a head gasket failure is typically much too small a breach to allow oil to pour out at the rate it did. I believe that a mechanic made an understandable but catastrophic mistake and PEPBOYS is trying to cover it up with less than truthful explanations.   I therefore requested a credit of twelve hundred and one dollar and thirty-one cents ($1201.31), the entire amount of the PEPBOYS charge.   I have had the car towed to my mechanic for his evaluation. He said that a piston rod was driven through the crankcase and that is where the oil poured out. I appealed this situation to American Express, to no avail. I discussed this with the new service manager at the Pep Boys store, and got no place.
    I then sent a certified letter to Pep Boys customer Relations, requesting a response by 30 March; I have received no response.
    I believe I gave Pep Boys more that adequate opportunity to rectify this unfortunate situation and have been ignored or rebuffed at every turn.
    - James M.
  • A
    Perfect as always. I've known the Creightons for over 20 years. Have used them exclusively for all of my vehicles since moving back east 5 years ago. The best in the business, bar none. Capable mechanics, quality work, reasonable price, and HONEST
    - Matthew I.
  • A
    We use them all the time. Our experiences with them have been excellent. We have had no issues whatsoever. They are just extremely happy. The owner is there. The staff that he has there has been long-term and extremely positive.
    - Michele T.
  • A
    unknown
    - James M.
  • A
    unknown
    - Helen M.
  • A
    They were excellent. The owner was very professional. The price was fair.
    - roberto c.
  • A
    Work was performed on time and within the estimate provided. Details of the inspection and the repairs needed were explained prior to the work being started. Overall, we were very pleased.
    - MIKE C.
  • B
    The line to buy tires was a little long. There was only one person to assist at the time the purchase was made. The prices are very competitive though. The installation was performed professionally.
    - DAVID B.
  • A
    The repair was performed satisfactorily.
    - DAVID B.
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Tire Shops in Doylestown

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