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Home Builder reviews in Darby

  • C
    T J Kyle Construction LLC.
    I cannot recommend this contractor. There are both positives
    and negatives to my experience with him, and while everything turned out okay
    in the end, it was a process to get there. I?m writing this review so anyone
    considering this contractor can weigh their options carefully.
    The negatives:
    1 - The worst part of my experience with this contractor came when he asked me
    for a large advance on a scheduled payment that was not due until the
    completion of the project. When I denied him the money requested as it was not
    a part of our agreement (the agreement and payment schedule which he created),
    he got angry with me, became aggressive, and argued with me about it. I could
    not believe how unprofessional and inappropriately he behaved! This situation
    caused me much stress and anxiety and when he failed to get what he wanted, he
    told me ?I?ve never had any trouble getting any other customers to give me
    money when I asked.? This tells me that he does this all the time! Buyer
    beware! You should never give a contractor funds before they are due in your
    agreement which I learned the hard way with a different contractor. I feel
    strongly that this contractor owes me an apology for putting me in that
    position and I have yet to hear any apology for any of the negative situations
    that occurred on this job.
    2 ? This contractor has poor organization and management of
    his jobs. We would see workers coming every day for a few days, and then nobody
    for a week because he was putting the workers on other jobs. It was not because
    of weather once they enclosed our addition or any other circumstance outside of
    his control ? it appeared to be just poor management and disorganization with
    multiple jobs going on at once. He would give projected timelines for when
    certain aspects of the project would be completed, but was not able to meet
    them consistently. I believe our project (building an addition onto our home)
    was a little too large for him to organize and complete successfully in the projected
    timeframe and may be one of his largest jobs to date. I?m hopeful that he
    learned something through the process as I?m sure we did.  
    3- As a result of the poor management noted above, the job
    that was supposed to take 45-60 days for completion instead took 8 months to
    complete since they had to stop for the winter. Even if they hadn?t had to stop
    for the winter, it would?ve taken 4 months instead of the 1.5-2 promised in the
    agreement. Anyone who has had their house torn up for any amount of time (particularly
    during holidays!) knows that this is an incredible inconvenience and adds a lot
    of stress to your life.
    4 ? Outside of our agreement (for free), his workers poured
    a small concrete square for our hvac unit to sit on. The problem was that it was
    terrible, crooked, and slanted toward the foundation of the building. When I
    addressed it with him (and it was obviously terrible work), he looked at it as
    if he couldn?t see the problem until my husband got a level out and showed him
    how bad it was. Nobody needs crappy work ? free or otherwise. The positive is
    that he did eventually remove that and provide a proper replacement.
    5 ? If you enter into an agreement, I suggest really looking
    closely at your agreement and having the contractor explain each item in detail
    to be clear on what you are being asked to provide and what they are providing.
    I found that the wording at some places of the agreement was not clear, and we
    wound up having to get items like the insulation we wanted - AT OUR COST. Who
    doesn?t include insulation in a plan for a building addition?
    7 ? In addition to my above mention of the contractor
    requesting money when it was not yet due, he also tried to get me to pay the
    final payment when all of the work was not yet completed. No doubt, he thought
    I might have forgotten what was left to be done after the winter, so he?d try
    to do as little as possible to get the remaining money. When I told him I
    didn?t want him to do the final work and I would not pay him and I?d find
    someone else to do it, he insisted upon doing it claiming that he does not
    leave any job behind. Perhaps not, but he may take forever to complete it at
    your expense and inconvenience.
    8 ? My husband had to install our network connection and do
    some other things himself. The electrician only ran the line up through the
    wall, so my husband actually had to install the jacks and plate. How many other
    customers are going to do that? And, was there an apology, a thank you, or a
    discount we received for having to go get those materials and do that
    ourselves? NO.
    9 - The contractor liked to remind me that he did so much
    work for free (because he offered to!), but never remembered that we also
    installed the network ports which we should not have had to do, and then we had
    to repair and repaint the entire interior wall they broke through to create the
    doorway from one room to the other. My husband had to put trim around the
    alcove leading to that door because the way they did it, it looked a little
    ?Alice In Wonderland? and was not straight from one room to the other nor up
    and down the wall. If they would?ve put a little more care into it, they
    could?ve gotten it right.
    10 ? The contractor?s motto to me throughout the process was
    ?No job is perfect.? Is that what you want to work with?
    11 ? I was slightly concerned by the fact that he had
    different people coming from all different places to do work. The foundation
    was done through a local subcontractor(who took forever) and had to be torn out
    and redone. The hvac was done by a few guys who obviously worked for a company
    in Bucks County, but were doing our work as a side job on a Saturday (which had
    us waiting around from 1pm-9pm that day from the time they were supposed to
    arrive to the time it was completed ? a complete waste of a weekend day). The
    carpet was done by some poor guy who came up from Delaware to do the
    installation after work hours in the evening. These things are just another
    aspect that made me think this was poorly organized and not entirely a
    dependable company. 
    12 ? And, finally, I learned that the agreements this
    contractor puts together are not in compliance with state law. This is a bonus
    for the homeowner as you are not legally obligated to pay him if his contracts
    don?t contain certain required information. I paid him all that was owed, but
    reluctantly as I felt there really should?ve been a penalty for dragging our
    job out for as long as it was. I will be sure to have any future contractors we
    work with include a penalty for such issues.
    The Positives:
    1 ? The work did finally get done even though it took
    forever (and he offered no apologies or discount for our inconvenience).
    2 ? The work that was done was acceptable and passed
    inspections (as he felt the need to tell me repeatedly).
    3 ? He did communicate constantly throughout the process
    even when I became difficult and disagreeable after the inappropriate financial
    request he made.
    4 ? When his concrete/cinder block person screwed up the
    foundation work initially, he did have his team tear it out and replace it
    rather than trying to pass it off as acceptable.
    5 ? The subcontractor he used for our outdoor patio paving
    stone installation seemed to work to a different standard and take pride and
    try to do the best he could at any point in time. When I informed the
    contractor about the sub leaving trash on our property prior to the
    Thanksgiving break, they quickly came and cleaned it up.
    6 ? The price was much cheaper than other companies, however
    sometimes you get what you pay for and when an estimate is low, they are likely
    going to try to cut corners on the job if you?re not attentive and
    knowledgeable about what?s happening or you are probably going to be
    responsible for a lot of material purchases that other contractors would
    include in their pricing.
    7 ? The workers were nice and respectful, if a little
    odorous at times.
    Bottom line ? I expect a higher level of professionalism
    from the people I work with and a consideration for the customer. With a little
    humility, care, and professionalism, this contractor could be okay, but he?s
    not there yet.
    - Amy H.
  • A
    Terrific. Rich was always on time or early. He did excellent work and communicated well throughout the project. He accommodated my scheduling concerns. I wish more contractors were like him!
    - Amy H.
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