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Health Care Facility reviews in Darby

  • A
    Hahnemann University Hospital
    Hahnemann University Hospital provided excellent service! They surpassed all my expectations. Everyone was very friendly and helpful. I had a hard labor and they were very supportive every step of the way. Even the Housekeeping staff was helpful and friendly. The nurses and doctors were very knowlegeable, kept me in the loop as to what were the next steps in the delivery and were honest about my options. I was given a private room, which I didnt even know they had. The labor and delivery rooms are huge and were very accommodating to guests offering them coffee/tea, lemonade, water and snacks/cookies. They even sent me home with a goodie bag.
    - Nicole L.
  • A
    Mercy Oncology
    The service is fantastic. I have lived in this area for 28 years. I have always used them and have only had one problem with one X-ray technician. Most of the time, the services and people are very good. The people have been very nice, friendly, and accommodating.
    - Julia P.
  • D
    Mercy Oncology
    They have terrible interaction with families in time of crisis. They did not want to honor my family member's written and notarized advanced directive. While in my mother's room, I overheard one of their administrators discussing my mother's case with the attending physician. When he said he thought the patient's and family's wishes should be followed she said, and quot;The family...the heck with what the family says, we're going to do what we think is best.and quot; (I remember the comment because I wrote it down in my mother's patient care journal at that very moment). I then went out to the nurse's desk and told the administrator that I could hear the entire conversation. Just 16 hours after my mother's being admitted into the hospital in a non-responsive state, I found myself in that very unpleasant conversation. She called the hospital's lawyer while I was standing there. I then went down the hall to call my mother's lawyer who had drawn up the directive with my mother. By the time I walked back to the nurse's desks (@ 15-20 minutes later), the administrator said I had complete authority because of the wording of the document. However, she said that some family members are unscrupulous and use advanced directives to steal so that's why they were going to override the directive.

    My mother was 93 and had Alzheimer's disease. I had been her caregiver for over 11 years. That administrator just passed a judgment on our family and the rest of my mother's stay just went downhill from there. Once they determined that they were not going to shove us around, they wanted to discharge my mother with no clear diagnosis, even though she was still non-responsive. I had to threaten them with the hospital's patient bill of rights and an ethics board review before they backed off. The primary physician was scattered and indecisive. She offered no comfort and had physicians under her call with conflicting information. A major diagnosis occurred without my being informed, and I had to ask the physician repeatedly for outcomes of tests.

    Terrible, terrible experience. This hospital violated our HIPAA right to privacy and my mother's dignity. I absolutely would not use them in the future.
    - Emma T.
  • F
    This Kindred Hospital IS NOT a true hospital. They are a long-term acute care facility that occupies the 6th floor of Fitzgerald Mercy Hospital. They were supposed to monitor my mother, wean her from a respirator, and give her physical therapy following a major stroke. After nearly 2 months of being there they were unable to wean her, zero progress, from the respirator. (In under 2 weeks after transfer to a skilled nursing facility she was breathing fine for 2 hours off the respirator and more in subsequent weeks.) The physical therapy they provided was a total joke. It basically involved the "therapist" putting a 1/4 pound weight in my mother's hand and telling her to lift it, then turning away and talking to her associate for a few minutes. The same "treatment" was then repeated on her other hand. No range-of-motion, of legs or arms was ever observed being done, or reported being done by my mother when asked. The occupational therapy they provided was also a total joke. This involved the same two "therapists" sitting my mother on the edge of the bed and asking her to balance for a few seconds. Never once did they try to sit her in a chair, wheeled or otherwise, ask her to comb her hair or wash her face. They did squirt way too much lotion on her hands and asking her to rub it in. Again, no range of motion. The only thing they seemed to do adequately was monitor her - she didn't die there. However, if we didn't MONITOR THEM with frequent visits she may have died there. My brother prevented a nurse supervisor from injecting the WRONG medication in her IV. For the most part they managed to keep our mother comfortable and relatively clean. I did notice dirt under her fingernails and wondered how it got there. During a visit one day I observed my mother subconsciously scratch her butt and pull her hand away covered with feces. After the nurse's aide cleaned her up I noticed dirt under her nails... I had to ask them, then and other times, to clean under her nails. During care conferences the staff were friendly and attempted to accommodate our concerns about our mother's care. However in practice it appeared there was very little to zero patient information shared between departments. For example, nursing would administer morphine because our mother had a stomach ache. (Yes you read that right.) Respiratory would come in minutes later and try to, unsuccessfully, reduce the respirator - morphine inhibits respiration - but the tech wasn't informed about the morphine. Also during the care conferences one very important person refused to attend. The doctor for the place. We were informed that he didn't like to "confront more than one family member at a time." He was extremely difficult to contact, rarely returned calls, and was only observed at the facility once during our mother's stay. To summarize: They managed not to worsen our mother's condition. She staff was friendly. They seemed to care about our mother. The place was kept relatively clean though we never saw cleaning people during our visits. The above DOES NOT apply to Fitzgerald Mercy, only Kindred hospital on the 6th floor. I'd like to add one more thing about Kindred's inattention to detail. About 2 months ago my mother received a bill from Fitzgerald Mercy for some tests they did. This bill was for the full amount of the test! It turned out Kindred failed to supply her insurance information for that test. Other test were billed properly.
    - George L.
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Health Care Facilities in Darby

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