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Travel Agency reviews in Cranberry Twp

  • F
    The owner, Derek, never assumes responsibility for anything that goes wrong and never admits that there was any issues.  In several instances, he called those that complain about miserable tours or experiences "liars".  (example was a bus that did not have air conditioning in Belize and all the passengers had to smell diesel fumes for each segment of a 45 minute ride -- most people were ill after the ride.  While the guide, a member of Derek's staff, confirmed the horrid ride, Derek called everyone liars when it came to refunds.)  We eventually contacted our credit card company and challenged charges for inadequate or inappropriate performance.
    Additionally, their website says that they are a premier service when in reality, they are pretty low end lame with older clientele who apparently do not know that there are much better services out there to the discerning gay clientele.  The "perks" that this company doles out to their clients do not come anywhere close to the perks that other gay travel agencies give out (at the same price levels).  The parties of other agencies are better, fueled by free alcohol more often (at Pied Piper it is all "bar" liquor with no top shelf), and have a wider range of clientele (they aren't mainly old fossils like the Pied Piper group). 
    While on another gay adventure (with a different provider), we met several older couples who have also been on previous Pied Piper stuff and each confirmed the exactly same type of story and admitted that Derek will never admit being wrong about anything nor will he ever "make it right".  So we finally decided to post this kind of information on Angie's List now that we are members -- in the hopes that we'll prevent someone else from having a poor experience (after spending thousands of dollars) or being mislead about the "premier" stuff.  The only "premier" thing about a Pied Piper experience is Derek thinking he is Queen and that he doesn't need to be concerned about customers being happy repeaters. 
    - Robert A.
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Travel Agents in Cranberry Twp

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