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Compusolve USA

Founded 2007 • Angie's List since October 2011

F Rated | 60 Reviews

Description

CompuSolve is your comprehensive suburban computer repair service company. We primarily serve Montgomery, Delaware, Bucks Counties and the immediate surrounding areas. Dealing with our quality computer repair and our three other services guarantees that our insured, expert technicians will perform the necessary repairs in your home or office under your watchful eye. No need to trouble yourself to take your electronic devicesdesktop, laptop, notebook, etc. to an impersonal box store environment. We ensure that your computer related problems are a thing of the past!!...

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Nucleus Computer Services

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Verified Reviews

A few reviews for this pro…

F

RATED

01/06/2018

Compusolve returned with my so-called laptop and it appeared repaired after I used it briefly. I paid them with a credit card. After using it after they left, it was clear the repair was not complete. They returned and took my laptop. I never saw it again. And I never got a refund. Worst business experience I've ever had. I've reported Compusolve to the Pennsylvania Attorney General and the Better...

DESCRIPTION OF WORK
Laptop repair.

CATEGORY computer repair

F

RATED

06/26/2017

The problem was not fixed the first time or the second time on top of realizing that the first representative of the company pocketed payment personally.

DESCRIPTION OF WORK
Called for service regarding error messages Called owner regarding the lack of resolution to problems as well as finding out that the first technician on the original call stole my 80 year old momsmoney . He asked for a check written to him personally and left no documentation of what he supposedly did to fix the problem . The owner's response to the complaint was nothing short of excuse filled and self appropriating . ( even acknowledging that the tech still works at the company and stole from others and the company in other incidents) This company's lack of ethics is questionable at best and in complete opposition of their mission statement "Our Goal Our Brand Our first goal is to be the best at what we do and do it from the heart. The second goal is to be loved by our customers for how reliable we are. Third is to have the best guarantee in the business. I was always told "if you can't do it right don't do it at all". At CompusolveUSA, we strive to do it right the first time - every time." Hmmmmm

CATEGORY computer repair

F

RATED

06/04/2016

My hard drive was messed up when the PC power was shut down before the computer had shut down. The vendor was supposed to try to recover files from my hard drive. They said that they recovered some but when I got my computer home I found that they had accomplished NOTHING.

DESCRIPTION OF WORK
NOTHING

CATEGORY computer repair

D

RATED

11/25/2015

We have previously used Compusolve to diagnose and repair various problems over the years with several of our computers, and we had no reason to expect any different outcome. Unfortunately when a company grows larger, as in Compusolve's case, some things such as customer service and attention to detail fall by the way-side... We were having a problem with the OS on our Windows PC, and I contacted ...

DESCRIPTION OF WORK
Diagnosed and attempted to repair a problem with our computer

CATEGORY computer repair

D

RATED

06/20/2015

When I called originally, I spoke with one of the technicians to describe the problem. He suggested I try to set up a second homegroup and to call back if that didn't work.  But if he couldn't tell me why my new computer couldn't connect to the existing homegroup which was already connected to several devices, I got concerned that setting  up a second homegroup might corrupt the working one.  So I...

DESCRIPTION OF WORK
I had a technician come out to try to find out why I couldn't connect a brand new, virgin computer to my existing home network.  A technician was sent out who could not fix the problem.

CATEGORY computer repair

Services Offered

Virus Removal, Computer Installation & Set-Up, Networking, Program Installation & Configuration, Hardware Upgrades, Online Back-Up & Remote Support.

Services Not Offered

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General Information
Free Estimates
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Payment Options
American Express, Check, Discover, MasterCard, Visa
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes