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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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Basement Waterproofing reviews in Conshohocken

  • A
    DiMaria Masonry Restoration Inc
    Great! Phil was punctual and professional. The job was tedious and required Phil to augment the original plans. As Phil ran into issues he was quick to communicate them to us and was able initiate new strategies to complete the project. We would recommend Phil DiMaria to anyone!
    - Kevin M.
  • A
    Quinn Brothers Masonry LLC
    Pat and his team did great work all around. My basement is dry for the first time and has stayed dry since the work. Stone pointing was done right by shaving down old cement before pointing. Chimney looks great! I would definitely recommend Quinn Brothers for mason work and basement waterproofing.
    - Tom M.
  • A
    Paradigm Home Solutions
    It went well. The one small problem I have, he explained how I could do it myself for $5 instead of paying thousands to install a drainage system. He also explained why there were water marks on the walls and how everything fit together. I appreciated his honesty and  he was very informative.
    - Kevin M.
  • A
    BQ Basement Systems Inc
    I found working with BQ Basements very easy and efficient from first contact to the final installation.  The two basement windows on the side of my house have always been very low and close to the grade of the garden.  Over the years the grade has changed causing water to pool around the windows and eventually getting into the finished basement.  Numerous landscapers never really resolved the issue so this winter I began exploring other options.  BQ sent Gregg out for a looksee and free estimate.  Other vendors wanted to install elaborate drainage systems and sump pumps.  Gregg listened to my saga and recommended the window well system.  This is the solution I was hoping for all along.  Gregg wrote up an estimate and scheduling did not go ahead until all was in order.  Due to the weather,  installation was postponed once or twice which was fine since I wanted the best conditions for digging in the side garden during the brutal weather.  We found a nice day in March and everything went exactly as explained to me.  The installation team appeared promptly and completed the work easily with little disturbance to the garden.  The windows have worked great during the last few rain storms.
    - CINDY R.
  • F
    Comfort Basement
    Background context: My house is a twin unit, 1450 square feet, built in 1996 and far from any rivers or streams. My experience with Comfort Basement begins at the end of June, 2013.
    The work on the interior french drain installation began two weeks late because Jesse failed to factor in the time to attain a permit from my borough to perform the work. According to a serviceman for Comfort Basement who I spoke to during one of many warranty repair calls, Jesse's team was literally about to begin work in my home when borough inspectors roaming my street came by and stopped them from proceeding without a permit (Something Jesse never told me himself. He originally claimed he knew he needed a permit from the start, and that it took longer than he expected to attain said permit).
    Once the installation actually began, the process was not smooth. Workers would spend two days in the house, then not come back until two days later, then not come back for another day. I had to call the office to find out that other "more important" work for other customers had priority over mine (a theme repeated throughout my experience working with Comfort Basement).
    I accidentally forget to turn my air conditioner off one day before leaving for work, and Jesse's team excavated my basement without thinking to turn it off. Sure enough, my air vents dispersed the dust from the excavation in various places throughout my house. While this is my fault for not turning it off, an experienced team of basement waterproofers would have heard the unmistakable sound of my air conditioner turning on and off on a hot day and would think to turn it off before digging up dust and particles that would get sucked into the AC vents.
    Even though the project was running late, Lisa (the receptionist I always spoke to on the phone) asked for my final payment before the work was actually completed (I was awaiting someone to come out to hook the sump pump discharge line up to the outside storm drain). I argued with her, stating that most legitimate companies do not ask for final payment until the customer is satisfied with the final work, but I bowed and promised a check for Jesse during his next house visit.
    The work finished about two weeks after it began. Jesse estimated one week, but relative to other problems not a big deal to me. Not long after the work finished, a big summer thunderstorm came through my area, and every single point of rainwater intrusion again leaked water. I called Jesse back for a warranty service, and he and his team came out and "enhanced" the exterior seal on the outside of my basement. I asked: "Why didn't the rainwater percolate through the soil into my interior french drain?" After all, the interior french drain was the solution Jesse recommended at the time to solve the very problem I was still experiencing. Jesse responded that my issue is "surface water" and that the french drain does not address this problem. I asked: "Then why did you install it?" He responded, "You asked for an interior french drain!" This was obviously a lie -- Jesse was the one who recommended an interior french drain to me and claimed it would resolve *all* of the water intrusion problems my basement was experiencing. I was beginning to realize I got swindled into getting the interior french drain and my money would have been better spent addressing my real water intrusion problem.
    Another big rainstorm came through, and sure enough, more water intrusion. This time, water was leaking around the collar of a pipe Jesse's team drilled in the wall of my basement to discharge water from the interior sump pump to my outside lawn. Essentially, they introduced another point of water intrusion instead of fixing the existing ones!
    Calling Comfort Basement to schedule a warranty repair was always a headache. Lisa and Jesse rarely pick up before the voicemail kicks in, and they have *never* called me back after I leave a voicemail. I don't think they ever check it. I eventually got through to Lisa, and she scheduled someone from Comfort Basement came out and put more epoxy on the pipe. A couple weeks later, another rain storm came through, and the collar of the pipe leaked again, resulting in another difficult-to-schedule warranty repair call. This time, the service man used a "higher quality" epoxy to seal the pipe. This is the equivalent of Burger King saying they're using "a higher quality beef" in their burgers. It makes you wonder: What they were using before?! Not to mention, several others holes in my basement were sealed using the original, cheaper epoxy. Should I now wait until they fail before I schedule another warranty repair call to get them resealed with the higher quality epoxy???
    Eventually the winter of 2013-14 came, and while there was lots of snow, there weren't enough significant downpours of rain to continue testing Comfort Basement's solution to my rainwater intrusion problem. Then this past weekend (March 29th-30th, 2014), it rained all weekend (the first major rainstorm of 2014), and every original point of rainwater intrusion again leaked. I called Comfort Basement's service line, and the receptionist, Lisa, picked up. I sent her photos, and she said, "I will call you back either late today or tomorrow morning with a service date." Sure enough, by the afternoon of the next day, I received no return call. I called Comfort Basement back, and no one picked up. I tried calling back several times until Lisa finally answered. Frustrated because she had been ignoring my calls, she said she was "working in the field" and could not take my call, even just for a minute to tell me that she was working in the field and would call me back. She denied ever telling me she would call me back by the afternoon or morning of the next day (even though she did), and changed the timeframe to "by the end of the week." This call was on a Tuesday.
    I tried again and again to give Comfort Basement another chance to prove they could resolve my water intrusion issue, but again and again their customer service and workmanship has disappointed me. With this post, I am ready to conclude that they have failed me as a basement waterproofing company and the warranty on their work is of no value because their work fails to address the root cause of my rainwater intrusion problem. I consider the $6500 I paid for this work to be a donation to the basement waterproofing job economy, and I will look elsewhere for an honest company interested in resolving my real problem instead of trying to sell me a highly profitable non-solution. 


    - Michael S.
  • A
    Comfort Basement
    Jesse quoted me a price that was much more competitive than other highly rated providers on Angie's List.  I had a quote of 850 and 650 (that I got down to 550).  Either way Jesse was helpful over the phone and had the best price so I went with him.  He gave me a window on Monday morning when he would show up and he showed up during that time period.  He walked me through everything and told me what the procedure would do and what it may not be able to do over time.  I appreciated his honestly.  He was professional and friendly.  So far so good.  I will keep an eye on the newly fixed crack next time it rains.  I would definitely call Comfort Basements again if I need more work.
    - David I.
  • A
    Basement Waterproofing Specialists
    They were quick. I needed it done before I went on vacation and they were out in like 2 days and finished up in 2 days. They’re very professional. They actually went into the crawl space and looked at the issue when some of the other companies I’ve looked at wouldn’t even get into the crawl space. Their price is pretty right on. They're really good.
    - Todd B.
  • A
    Comfort Basement
    They were a very hardworking crew and pleasant to deal with. When Jesse showed up, he took a good amount of time to think about the job and come up with some creative ideas to make the job run smoothly. The first day was just for job preparation. They prepped the area with heavy tarps and plastic to keep the area clean.
    - Debby T.
  • A
    Vulcan Basement Waterproofing
    Over I was happy with the work, they finished the job on one day, and maybe most importantly they did not try to up-sell us into costly back-up systems or other work which I did not think was necessary. I got a letter several days before the work was to begin warning me how dusty and potentially muddy this work could get. We are lucky enough to have a sliding glass door to remove the broken concrete. I would double cover-everything in plastic (12' x 400' of plastic drop-cloth roll is $25 at you local big box hardward store). If you do not have direct access through your basement, buy some type of plastic liner to cover everything, including rugs. Then schedule some time to clean everything once this work is done. Turn off your heater or A/C unit while the work is being done to minimize spreading the dust. We will likely have the ducts/heating unit serviced to make sure everything stays clean. The company recommended that nothing get places on the concrete for up to six weeks while it cures. Unfortunately we need move the dryer back into place, so we waited about a week, they put the dryer on a thin piece of wood to keep it from coming into direct contact with the newly-covered french drain area.
    - Nicole P.
  • A
    Main Line Waterproofing
    Basement hasn't had a drop of water since.  They were quick and also gave the best quote.  They also allow you to pay it off in 2 installments, which really helped me.  They will work with you.
    - Marissa R.
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Waterproofing Contractors in Conshohocken

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