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Deck Building reviews in Cherry Tree

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  • The covering was beautiful. They used stone with epoxy glue and put it on with trowels. It was a beautiful looking job when they got it done. However, after one year it started to get blemishes on it. We have a 10year material, 5year Labor and service warranty on it so they came out and tried to recoat it but it only made it worse. When I called them to come back out they told me they couldn't come out until June 12 then they pushed it back to July 09. It has been a full year before they could come back out and correct it. I lost 3 years on my warranty before they could come out and do something.  Now I have a beautiful looking deck with blemishes in it. They can't even tell me what's wrong with it. They tell me they are going to come out and fix it but they never do.

    Response to Nature Stone
    Your confused ?   Well I'm not
    According to my records . I have the right dates, names, phone numbers & pictures
    #1 Yes the deck was done Aug 2010
    #2 Didn't hear from us until  Aug.2012 ? 
       Answer : Wrong: Correct Answer Aug 2011
    #3Visited us in April 2012 to address the real problem?
         Answer : Never We have been begging for that . 
         Aug. 2011 We called . We were told you were booked up & for us to call first of the year . Called
         Jan.2012, told me you do not start scheduling until March & promised we would be first on the list.AGAIN
         put off until June14, say you Power washed at no charge as a good will gesture . My copy 
        signed by your employee reads customer power washed . He called & asked if he could come the evening     
        of June 13, 2012 instead of 14th I told him I power washed  floor in morning & didn't know if it would be dry
         said he had dryers when he came he said it was dry & top Coated It I told him it didn't take care of the problem  he said to let dry
        for a couple days. Didn't solve the problem.    You contacted us June 12 & Customer Said  they were happy ? WRONG You sent a gentleman out on June 19,2012 to Heat strip &  Recoat,then again I did the Heat pressure the day before & due to rain we agreed to let it go until 2013 & there was NOJOB WAS DONE THAT DAY.
       #4  You have not heard back from the customer since? WRONG. I have the order that was signed by your employee  after he called his boss & set the schedule for June 12, 2013 . I called your office on June 11,2013 to tell them it had been raining & could we get it the following Monday June, 17 2013, your office girl told us no they only send people out in this area on Wednesday's . I told her I would like to have it done  before July 4th she said no I only work here So I asked to talk to her boss . Hours later I got that call, and her Boss would not bend to get it done ,He said July 9th, we said come out June 12th & if it rained do it July 9Th, he said if I didn't take the July 9th & it rained June 12th I would be pushed to the end of  July, 2013, so I had to take that date
    # 5 Now Nature Stone  responds on June 24th  & said he has  not heard from this customer since 2012.?
    Answer: an employee called by phone by the name of Josh to respond about Angie's list  on June 24th 2013 & I thought it was all
    resolved & he said July 9th they would be here & get the job done right  1 hour later I get on Angie' list & find all lies the he told.
    Customer would love to hear from Owner of This Company

    On July 9, 2013  Nature Stone sent a gentleman out to address my problem ( White patches all through the floor of my deck )
    He looked it over good and went to work to take care of the problem. I must say he worked very hard to make it right. I was very
    pleased when he got done. the deck looked beautiful and all one color. I told him I really appreciated his effort he put into this
    and thanked him . He was very well mannered also.  Thank you again,  Charles Bootman 

    - Charles B.
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Deck Builders in Cherry Tree

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