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Roofing reviews in Cheltenham

  • A
    Mid-Atlantic Roofing & Siding Co
    Andrei was fantastic! He called me as soon as he received my Angie's List request. Friendly and attentive, he put me instantly at ease. He was able to fit me into his schedule the next morning to come take a look at the problem and give me his assessment and estimate. As we have an older roof that is nearing it's expected life, I expected the worst news, but he said he could fix the problem with minimal effort and was comfortable that the roof could last a few more years. He came back later that same day and repaired the loose shingles. You can't even tell there had been a problem! He inspected the rest of the roof and he told me where the problem areas were, and what I could expect and what to watch out for. When the time comes to replace the roof, I will definitely be calling Andrei again! Thank you!
    - Elisa M.
  • A
    Joe Laws Roofing
    Perfect. I am an investor and own properties. Joe Lawless and I have a business relationship over 20 years. Currently, he will be doing my personal house. I am replacing 2 windows, sliding glass door and front door. I only use Joe for windows, roofs and doors.
    - Rosemary W.
  • D
    Tav Gutters LLC
    Took several weeks for me to connect for schedule service. They did not answer email, did not return phone calls. Once I scheduled service, they didn't show up. They arrived a week later. I saw a ladder, didn't see any workers. The owner called to see if they could come early and I pointed out to him they were a week late. I went out to pay the balance, and they were gone. I assumed they did the service. I called the owner several times over 2 months to get the mailing address so I could send the balance of the service but did not return the phone call.
    - Annette B.
  • A
    Roswell Gutter Cleaning & Installation
    Three personable, polite and professional young men arrived in matching uniforms, (a nice touch I didn't expect) and went to work. They agreed to fix my broken downspout on the spot, and charged me a fairly nominal fee for that extra, un-planned work ($30). They worked hard, fast and thoroughly and pointed out some additional improvement areas. They didn't push on those, although they could have. They did a wonderful job and I would hire them again in a minute. I have just two concern areas: the company did not confirm my appt. in the timeframe I would have liked and didn't consult me on the timeframe, either. I picked out three possible times/dates and got an email the day before saying they would be there sometime the next day. They noted in the email that I did not need to be home for them to do the pre-paid work but did need to make sure the outside water was turned on. I sent an email to ask about the downspout work but didn't get a response. Then, the day of, they arrived after 5 P.M. They were done in about 45 minutes, I think.
    - LORI C.
  • A
    Pristine Gutter Services LLC
    Kenneth was on time, he has a great professional personality. He has a great business mind set to help and save his costumer's money by informing them of what maybe needed and not needed. He has a vast knowledge and experience in the gutter and roofing business to help facilitate his customer's needs. I will be utilizing his company's services for my home and my parents home for all future needs going forward.
    - Robert & Shantel H.
  • A
    CHIMNEY RESTORATION by CHRIS McNAMARA MASONRY REST
    They did an excellent job! Clean, professional, and courteous. Good price, too. I will use them for all of my masonry work from now on. And the results are excellent. We had our roofer over the week following and he complimented the work. He said that he will be recommending them for masonry work in future.
    - James M.
  • A
    Squeeky Clean Services Inc
    Arrived right on time, very professional and efficient.  Did a great job with extra added touches and recommendations. Owner is professional and always accessible and willing to answer questions.  Technicians were courteous and very knowledgeable.  Would certainly call on them in the future.
    - Joyce C.
  • F
    Phillips Home Improvement LLC
    ***Update : 04/06/2016
    The dusts have settled.  It is time for the final update.  It is important to set the facts straight.  
    1. The pictures posted in the review are NOT from the original estimate date.  They were taken AFTER the roof was installed and later leaked.  After PHI failed to repair the leak after numerous attempts, we had another contractor open the ceiling and document the leak and hoped to communicate with PHI to help their repairs.  Not only PHI failed to repair it, they made FALSE statements about these pictures, which they KNEW we took after the roof leak.  We have digital files to prove their dates.
    2. PHI claims we made "threatening emails".  The first "threatening" we did was to post the review on AL after they repeatedly failed to repair the leak.  The day after the review was posted, PHI emailed us to accuse us of "being nasty" and "making threats".  Below is the actual email from Philips (we saved all our communications, everyone should do so):
    ""We understand you are frustrated with the ongoing leak. We do however respond to every email and every phone. We also show up to your home we say we are going to. You do not need to get nasty or make threats, because we certainly do not like this kind of action. We are people and we demand respect, just like you! So we will continue to honor our work and make necessary repairs that we see fit. We will be out tomorrow to make repairs to the location of the leak. ""
    Our response"" If your definition of being "nasty" and "making threats" is a customer demanding responsible action from a contractor for defect/dysfunctional products provided by the contractor, then I am very sorry to say that apparently we have very different definitions.  I did not use any profanities and made any wrong accusations.  If speaking truth is being "nasty", then I guess truth is nasty.  If writing a review in order to demand attention is "making threats" then judged by your response, it is working just fine........I really want the issue to be resolved in a positive way.  But please don't make yourself the victim, when we paid a significant amount of money and have every right to demand you to honor your promise/warranty.......A $13,000 roof that leaks for half a year and you can't fix it for >6 trips.  If you don't think there is anything wrong with the sentence then I am glad that I finally took action to demand your full attention ""
    Judge on your own if we were being unfair to the company. 
    3. After these communications, they did come out 2-3 more times to "fix" the issue, and we appreciated the efforts.  The owner emailed us to say he would personally make sure it gets repaired.  Then we found out through AL that PHI had responded to the review and claimed the case "closed" on their end since they have completed the repair(11/25/15).  All without confirming with us if the leak is actually fixed.  Sure enough, It leaked from 11/30-12/1 when there was a day-long rain(even worse than previously).  At the time, we decided to hire extra help.  I don't know what were we supposed to do when they were unable to troubleshoot and repair leaky roof (less than 1-year old) after so many times.  Every time they came, they either stayed for 10-20 min(when we were home), or left their card on the door to prove their presence.  For us, it was impossible to tell what they did or didn't do.  But the bottom line is that the leak was never fixed.
    ***Funny that they mentioned the fascia causing the leak.  When we mentioned this, PHI's response was "Fascia can't possibly be the cause, if anyone said that it caused the leak they don't deserve to call themselves good roofers".  Said that's why they didn't install the fascia with the new roof, and it would cost extra.  Now they are blaming us to NOT have the fascia so the roof leaked.  So they charged us $13,000 for a new roof w/o fascia that is so critical if the new roof leaks or not???
    ***The new contractor inspected the roof/ceiling when it rained(and leaked); spent 3 days repairing the problematic areas.  Then Voila!  Dry as bone the next time it rained.  We requested, through AL(We would like to thank Jessica from AL to moderate our communications), PHI to pay for the roof repair(~$1800), and they declined (expected).  So we spent $13,000 to get a new, leaky roof, and the warranty was useless since they were incapable of fixing a long-lasting leak, and we spent more money ourselves to fix everything in 3 days that PHI made minimum effort to do and failed for months, then they made false statements on a public review platform(I believe they are called "lies").  
    ***What is more infuriating is that the new contractor discovered that PHI did a poor job to install the new roof to begin with.  We were told that PHI's subpar quality of works likely contributes to the leak.  Most are just shoddy works, but there were also blatant violations of roofing standards.  Ex. A promised 3-feet wide water shielding barrier above the front gutter was found to be only 18-inches wide...etc.  We know that roofing is the easiest job to cut corners, but seeing it ourselves that how we were told bold-faced lies by dishonest contractors, it was really disappointing.  We documented in pictures(some are shared here) and have statements from independent contractors if we are willing to go to court.  
    ***We expect PHI to do nothing but denying all these accusations/facts.  Obviously we won't recommend anyone to this company, and just want to tell our side of the story. The company raised a good question: "Why would a home owner deliberately do these things to a good contractor? " Maybe we simply had too much time, so we paid PHI to install a leaky roof then went out of our way  to defame PHI that has nothing to do with the leak of the roof they installed; Or maybe we are telling the truth and want to warn others of PHI's behaviors.  Unfortunately, you are left with your own judgement to decide whose "temperament" to trust, at your own risk.  We sincerely hope that this serves as a lesson for PHI to do a better job to serve their customers.
    ******
    It started well.  We found them on Angie's list, and they have overall good grades. They responded to inquiry quickly and sent people to provide estimate promptly. The original estimate was ~$11,000 to replace the entire old roof (including gutters), but later they found that many sheaths under the roof were rotten and needed to be replaced so the price tag ended up around $13,000.  The communication was good and the workers were nice and efficient when the roof was installed.  The finished
    product looked good and we were satisfied.  Although soon we discovered some sloppiness, such as scattered debris from old
    roof around the house, and that multiple gutter downspouts were not properly fastened, the rood held up through the winter and we didn't pay much attention to these seemingly unimportant details.
    *Then the first leak happened after a late spring storm.  Water came down above the front door, through the door frame and all the way to the hardwood floor.  Naturally we freaked out and contacted PHI.  A crew was sent out for a inspection and repair.  The leak seemed to have stopped, but we had they come back to secure the downspouts (which should have been done in the beginning anyway) since they had been blown sideways after windy weathers.  Then a summer storm came, the same leak happened again.  By this time, the wallpaper above the front door had peeled off due to all the water traffic, and the doorframe had also deteriorated.  More calls were made, PHI came out at least 4 more times but the issue had not been resolved.  We had different contractors remove the drywall above the front door, and terrifyingly we can see water going right through the roof and dripping right into our house.  By now it leaks everytime it rains, regardless of how heavy the rain is.  
    *We had contemplated hiring other contractors to fix it.  But we feared that PHI would void the warranty.  Obviously, the warranty
    has been useless so far.  We also had independent contractors inspecting the roof and providing suggestions to how to fix the issue.  We relayed these suggestions to PHI, but was told insistently that those were wrong suggestions.  We also met in person to discuss the issue, when they assured us that they know how to fix it, and home owners sometimes "have their own ideas" that are ill-advised.  They promised multiple approaches to fix the issue, including removing roof from suspicious spot to inspect underneath, and extending roofing materials over dripping edge to avoid water entry (the later should have been
    done in the begining anyway).  One more leaky night later, they came out to "fix" it, according to a phone call from the
    office and a card left at our door.  Then next day, the exact same leak happened again in a modest rain.  And there was no sign of anything they suggested during our conversation was done at all.  I have contacted PHI again, but it has been silence for 4 days now.  The bottomline is that we paid >$13,000 for a leaky roof and it has been leaking for more than half a year now.  
    *PHI so far:
    (1) failed to fix it after >6 trips, 
    (2) resisted to acknowledge suggestions from other contractors (they rejected one suggestion because it was not in the contract and they would be "happy" to do it with extra charge...Guess I missed the "leaky roof" they promised in the contract, too) 
    (3) offered only lip service and failed to do things they promised to us face-to-face.
    It has been a stressful process so far.  We believe that we have given (more than)enough benefit of the doubt toward PHI than their actions warrant.  It is hard for us to understand why it is so difficult to do a thorough inspection and fix the leak.  It is either:
    (a) They have scammed us.
    (b) They don't take customer service/warranty seriously after you've paid.
    (c) They are simply incompetent contractors.
    - Che-Pei K.
  • C
    Catalfano Brothers
    It was fine.  We had to go back and forth a couple of times to get the issue resolved but it looks it has been resolved at this point.  Originally at the end of the day they said they did the one thing for the big deal and then there was still having a leak in the roof so I had to pay extra for an additional coating or something like that.  The first time they came I was n vacation.  When I get back, I realized that there was still a leak in my attic so I called them back.  And they said that they need to re-coat that portion of the roof but it will not be covered under the big deal so I had to pay another $275.  The big deal was $149.  I think that members should ask about the big deal offer more, what is included in the big deal.  I feel that I could have spent less if I did not avail the big deal and I could have gotten the repair right during the first time.    

    I just feel that it was not handled well.  But so far there is no leak but it has only been a couple of months.    
    - Daren T.
  • A
    Trama Roofing Company Inc
    It went very well. It was a good experience. We called them up and they did the estimate. They told you when they were coming back and said you could be there or not. Then they leave the bill on the door. Everything took place the day they said it would.
    - Andrew R.
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Roofing Contractors in Cheltenham

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