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Plumber reviews in Chambersburg

  • A
    Consultant spent lots of time with us in planning & choosing granite. Answered all questions. Kept us informed of all schedules-workers stayed on schedule got exactly what we wanted and steak did all the work.
    - Judy K.
  • A
    Randy and Brandon did a superb job. The new shower and other bathroom fixtures are of the highest quality, no leaks, no drips everything is "plumb" and square. All parts are installed for easy maintenance and extra shutoff valves were installed at my request. They are affordable and the quality of their work is obvious plus they are both easy to get along with. They did not do the carpentry, drywall, or finish work these parts of the job were subbed out.
    - james R.
  • A
    Arrived exactly on time and was very professional.  Explained the problem to me. Worked quickly and quietly and replaced the old corroded pipe so I'll have no further problems.  Completely cleaned up so there was no sign he was even here.  It couldn't have been a better experience.
    - David H.
  • A
    Roto-Rooter assessed the problem, gave me a reasonable estimate, did the repair, showed me the problem on camera, and when it was finished, the bill was actually about $50 less than the estimate because it didn't take as long to fix as he had thought.
    - J P.
  • A
    The repair went excellently. Unfortunately, it was not covered by our insurance, but they still fixed the problem in a timely matter. I would definitely use them again, even if I didn't have my homeowner's insurance.
    - Amy S.
  • A
    My tenants had been having trouble with their drain line for a couple weeks.  Called several plumbers in my area and either they weren't able to come for sveral days/week or they just never returned my telephone calls.  The clog became worse and my brother told me to try Roto-Rooter.  A company he work for always used them and he stated that they were great.  So, I gave them a call and they were here in about 2 hrs.  The technician Dan was very polite and professional, and it only took him a minute or two of looking the situation over to figure exactly where the problem was.  He found the entrance of the tree root and cleared it.  Works great now!  Thank you Dan!
    - Roger G.
  • A
    I had a leak under my dishwasher as well as a problem with my sink. I called C.V. Wenger Inc. for help since the leak just started and we caught it early before it became too much of a mess. They showed up that day, provided detailed information on what needs to be done and provided a quote for me. They installed new piping because the old one was worn and showed us step by step what they were doing. Excellent service, very professional and efficient. Would definitely work with them again.
    - Lisa P.
  • A
    I called Randy Heck because of his good reviews on Angie's List and was not disappointed. Our hot water heater was leaking, and he came promptly and replaced it efficiently and for a reasonable price!
    - Anne F.
  • A
    They were very professional. They removed the old unit and installed the new one. There was a few hours delay in their arrival because the company that sent the water heated sent the wrong unit even though the correct one was ordered by Randy Heck Plumbing. They corrected the error and was able to be get the correct one delivered on the same and it was installed on the date that was set for the installation. They were about $150 cheaper than other companies that I contacted. The installed was very neat in his work and not one drop of water was spilled.
    - Brenda B.
  • D
    The actual repair went well. My complaint is with the pricing. Once the plumber arrived he explained what the problem was and then wrote up an estimate/quote. $367! Talk about sticker shock. I didn't feel that I had any choice because it was a Saturday, I had a leak, and I assumed that the work he had described would be required regardless of who did the work.
    To my surprise, he spent no more than 30-40 minutes replacing the valve. A simple repair to replace a $20 part. I was still forced to pay the $367. Let me repeat, he spent under an hour, replaced a $20 part and then charged me $367!  I paid it in full but was not pleased.
    I contacted the Roto-Rooter customer line and they connected me to the local contractor. His stance was that I had signed the agreement to pay the quote, my stance was that I had been mislead to believe that the job was much more complicated than what it was. The paperwork I signed was very vague, basically saying the valve would be changed, so technically they did they job I contracted for but, again, I was lead to believe it would be a more complicated job. I understand a quote needs to take into account the worse case scenario but I do not feel it is unreasonable to expect a revision in a situation such as mine.
    When I talked with the office manager it was apparent to me that he did not see any problem with the pricing. When I asked him to break down the price for me he wouldn't do it. I was curious how much they charged for the part (I priced it retail at around $20) and labor.  I will add that when I called to hire Roto-Rooter there was no mention of travel costs, a Saturday premium, etc. To be clear, the manager never said I was charged for those but that was one reason I wanted a breakdown of the charges. After some discussion he offered a 10% rebate ($37) which I thought was ridiculous, after further debate he finally rebated me 20% ($74).  This means I still paid $294 for less than an hour of time and a $20 part. Ludicrous! 
    I will never do business with them again for a two reasons: 1. I think their pricing policy is deceptive and while I don't like to think the plumber intentionally meant to cheat me it is, indeed, IMO what happened. 2. Perhaps more problematically is the attitude that I encountered. It was obvious that the manager did not see any problem with this deceptive process and cheating his customers.
    - greg p.
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Plumbers in Chambersburg

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