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Home Security System reviews in Carnegie

  • C
    Guardian Protection
    I had a salesman come out.  I had another guy from another company who came out and I liked him a lot.  I had a good point of comparison.  Almost immediately the salesman from Guardian came out and started talking about his personal life, about his ex wife.  Not very professional to say the least.  That is a very inappropriate way to sell a service.  I asked him to give me a securty analysis.  He would not do it.  I started telling him what I think I needed and he said, "No, I will tell you what you need."  He told me I need something on every window.  ADT came up with a bill of a little over $200.00 and Guardian came up with a bill of over $1,200.00.  I started taking things off the list and I got it down to about $400.00.  He started calculating things extremely fast and would not tell me what he was calculating.  After we got things settled he added another $100.00 for unexplained reasons.  He told me he had forgotten something.  After I had listened to this man speak about his personal life for hours I did not feel like reading through the fine print on multiple pages.  He informed me after I had signed the papers he told me that it was a five year contract that I could not get out of.  He also did not tell me it would take his men five hours to do the work.  This was the last day I had to pack at my other location and I did not have time to finish packing so I had to pay movers to pack my stuff.  He never told me that everytime I touch the system it makes an alarm noise.  Everytime I touch the system my neighbors will hear an alarm noise.  When the installers came, they informed me that there is a three year option instead of the five year option.  He deceived me on the contract which I am not happy about.  I am a Howard Hannah customer and Guardian is a Howard Hannah business partner.  I was supposed to get a special deal through Howard Hannah.  The salesman knew about this and did not honor this deal.  He has effectively cheated me out of $450.00.  I called the company and asked them to do something about it.  They started insulting me.  They told me I had plenty of time to read through the contract.  Their plan is to have the salesman contact me.  The same salesman that cheated me and made me listen to details about his personal life.  This is a terrible company.  I want my discount and I want out of the deal. 
         That was my first experience with Guardian.  Since then, a VP has come to my house twice to hear out my concerns.  He was very professional, and provided the kind of service I thought I should have had from the beginning.  He has also rewritten my contract for a 3 year term and offered a discount for what I had to go through in the first go round.  He also had the installer come back and turn off the alarm sound when I am simply programming the system.  He has tried to make this right.  I am impressed.  So, I'm changing my eval.
    - Mother Anastasia, Katherine, B.
  • A
    Guardian Protection
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    - Daniel D.
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Home Security Companies in Carnegie

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