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Funeral Home reviews in Carnegie

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  • When my brother, who lives on the other side of the state, got news of a terminal illness, I didn't know where to start in putting together a funeral plan for him. I called funeral directors from both sides of the state to try to figure out what to do. At first Paul Pepper was very kind, accomodating and responsive. He stated he knew the area well where my brother was to be buried, and so it would be easy for him to arrange everything. I asked him for a written estimate, to present to my family, in an effort to coordinate payment. He sent me a messy, hand-written note instead of a typed estimate, but I thought he was just trying to be quick...and would get to the more professional presentation later.  As time went on, I asked him about changing an item or two...and asked how that would change pricing, and I never got any response from him on that. I asked a couple of times, because I had to coordinate payment with several family members...and he never sent me anything more than the original hand-written estimate, without changes. Still he was pleasant at that time, though. My brother and I had to drive over to where Pepper is and my brother wanted to go meet him and talk to him himself about some things that were important to him...and Paul Pepper met my brother. Still, he was nice, but only had that original hand-written, messy estimate, which was no longer valid since we had changed a few things. Stil, we decide to go with him because he was local to where my brother wanted to be buried. Because my brother could not be embalmed, for religious reasons, Paul Pepper had explained to us that time would be of the essence, especially since a trip across the state to pick him up would be part of the process, and Pepper Funeral Home has no refrigeration. We actually made arrangements for another funeral director to pick up my brother and hold him in their refrigeration until Pepper could arrive...again, with time being of the essence, per Paul Pepper.  So when my brother passed away at 4:00 a.m., the hospice nurse called Paul Pepper. I got on the phone to ask him a couple last minute questions, so I could prepare..and asking, again, for an updated version of the estimate was one thing I mentioned, since the time had come for me to present it to my make sure we managed to come up with the funds to pay Pepper.  Paul Pepper hesitated on the phone..and then slowly said that it was 4:00 if I should not be asking him something like that at 4:00 a.m. Well, I had asked him several times before and he didn't do anything about my request. At this time...I stated I was sorry to bring it up again, but that since he was on the phone and I had to know the cost to coordinate payment with my family, I thought I would ask. I got no I started saying "Hello?  Hello?" and got no response. I thought the call had been dropped so I hung up, thinking that I would have to wait to coordinate getting payment together with my family until later...although it would be more difficult for me since I'd be travelling for the funeral.  Paul Pepper called back to tell me, in the middle of the night, at the moment my brothr passed away, after 2 months of planning a funeral in a location about 350 miles away, that he would NOT provide funeral services for my brother and that I would have to get another funeral director. He muttered something about 4:00 a.m. and that I was rude. Well I think it is extraordinarily rude and horrifyingly unprofessional to do that. He could have sent me an updated estimate at any time during the several weeks I had been asking him for one. He ought to know, as a funeral director, he might get calls at all hours of the night...and he ought to know that when his customers are grieve stricken, the face of the death of a loved one, he might need to be able to speak up and participate in a conversation instead of just refusing to make it look like a call had been dropped, and she should know how horrifyingly unethical and unprofessional it is to leave someone without funeral services when, as he has explained, time is of the essence. Fortunately, I had also spoken with a funeral director on this side of the state before originally deciding to go with I called them at 4:15 a.m. and asked them if they would still provide services and they were entirely pleasant, professional, cooperative and consoling. They were truly wonderful. It is a shame that Paul Pepper could not extend the courtesy of assuming the best...that perhaps I thought the call was dropped...since he was not speaking during the conversation...or I would not have hung up. There seemed to be no reason to sit on the phone at 4:00 a.m. when Pepper was not responding on the other end of it and my brother had JUST died. That moment, where Paul Pepper refused to respond, and then refused t provide the funeral services he had agreed to provide, while he knew there was an extreme time constraint, and in one of the worst moments of my life as I'd just watched my brother breathe his last breath and die...was one of the worst moments of my life, thanks to Paul Pepper. He should truly be ashamed of himself.
    - Mother Anastasia, Katherine, B.
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