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Medical Specialist reviews in Carlisle

  • C
    The appointment started off poorly - my appointment was for 10:30.  I was very clear about this because I had requested 9:30, but they couldn't accommodate me so I had to do some juggling.  The evening before my appointment I received a phone message from Dr. Sumas' office confirming my appointment for 9:30 the following morning - yes, 9:30, the time I had originally wanted but couldn't get.  The call came in at 4:53 and the office closes at 5 pm, so when I called back I got the answering service.  I left a message, but I never got a call-back the next morning, as I had requested.

    So on very little notice I had to rearrange my schedule to get in there for 9:30.  I mentioned this to the receptionist who acted as if it had been my mistake and not theirs.  I have to admit this really ticked me off.  If they needed to change the appointment time and had given me reasonable notice - the kind of notice they expect me to give them when the circumstances are reversed - I would have been happy to oblige them.  As it was I did, in fact, oblige them by rushing like crazy to get in an hour earlier than I was scheduled.  Acting as if I was the one who screwed up is just insulting.

    The exam went well - as I mentioned in a previous review, the doctor and her staff are great in person.  Dr. Sumas' neurological exams always make me feel much better, since I can clearly see for myself that I am functioning properly and have no overt signs of impairment.  I'm sure that's not the point of these exams, but it is a nice side benefit all the same.

    I have come to the conclusion that because Dr. Sumas is a surgeon and might not perform a lot of ongoing patient care or follow-up that perhaps her practice is just not as patient-oriented as others.  It's the only thing I can think of that would explain why they are so good when they are face-to-face with their patients but it all falls apart as soon as I leave the office.

    I was really hoping this appointment would give me the opportunity to raise the "B" I gave them last time, but sadly, I am now giving them a "C." 
    - Sue H.
  • A
    I have seen Cindy Butzer, a CNM, for my annual exam and she was terrific.  As a woman, she is keenly aware that an annual internal exam can be a very painful ordeal if not handled properly, and she was gentle and delicate.  This was the easiest exam I have ever had.  We discussed a few other issues and she referred me to one of the doctors in the practice to follow-up on what might be a urinary issue.
    The doctor she referred me to, David Williams, was competent and pleasant, and seems genuinely committed to providing some improvement to my quality of life.  His examination was gentle, and his communication is very good.  I am currently trying out a medication along with a few minor lifestyle changes, and so far so good.  
    The office staff is excellent - and there are plenty of them.  You never have to wait for a receptionist to check you in or out.  
    The location of this office is exceptionally convenient - across the street from the hospital and the new urgent care center, and in between several of the larger medical office clusters.  The building itself is modern and attractive, and the waiting room is pleasant enough without rising to the level of elegant or inviting.  I would say it's about average, and it's one area in which the practice could stand some serious improvement.  Considering the number of pregnant women in the waiting room at any given time, I should think they would invest in a few comfortable chairs.  Of course this is a minor consideration, and I would never give up a good doctor simply because his waiting room is a little seedy.
    - Sue H.
  • B
    The appointment was easy to set - the receptionist was able to schedule me within a week of my phone call, and at my preferred time. I arrived early and Dr. Sumas was running late, but the receptionist was accommodating and so I went down the street  to do a little shopping - they did not insist that I wait in the office.  I found this very considerate - the staff has always been friendly and considerate.
    Dr. Sumas conducted a brief neurological test - somewhat akin to a field sobriety test - as she always does, and scheduled an MRI.  I was quite satisfied with the exam and the referral, which I felt was entirely appropriate. 
    And this is where the practice begins to lose points.  When I hadn't heard from Dr. Sumas in nearly a month following the MRI, I called her office.  I assumed that since no one had gotten back to me in alarm that no irregularities surfaced in the MRI.  But it would have been nice if they had shared that information with me.  Dr. Sumas wasn't available to take my call, but she did call the following day - but then it was my turn to miss her call.  When I called back the following Monday, I learned she was on vacation.  I was surprised that she had not left a message for me, but I think it's clear that there are no issues with the MRI or surely they would have made more of an effort to get in touch with me.
    Then about a month after the appointment I got a bill showing they had only billed my primary insurance carrier and not the secondary.  The secondary carrier would have picked up the balance.  When I called the office the receptionist first asked if I would bring the bill into the office, and then asked if there was a phone number for their billing service on the statement.  There was, so I called them.  No one was available, but their recording said they would get back to me in 3 days.  I wasn't satisfied with that time frame (do they really need 3 days to return a phone call?) so I called the office back.  This time the receptionist agreed to address the situation for me since the office was having a meeting with their billing agency that afternoon.
    I find Dr. Sumas and her staff to be wonderful when you are directly in their paths, but unless you are on the phone with them or standing in the office, it is "out of sight, out of mind."  There is some sort of disconnect between the care one receives as a patient immediately before the doctor's eyes and the follow-up care.  So although I would certainly use Dr. Sumas in the future - and I would do so with confidence - she would not be my first choice.

    UPDATE - Shortly after writing the review I got a phone call from Dr. Sumas' receptionist letting me know that my secondary insurance carrier had been successfully billed and my account was now up to date.  Consequently I have revised a couple of my earlier ratings.  With these new ratings  this practice is now closer to a "B' than a "C," and I have raised the overall grade accordingly.
    - Sue H.
  • B
    I wish I could give this office an "A" but there were just too many little problems.  First of all, the building is not clean or well maintained.  There are the beginnings (or perhaps remnants) of several wasps nests under the front portico, and the rug in the corridor outside Dr. Clawson's office door is badly stained, making for a very poor first impression.  No power on earth could induce me to walk on that rug barefooted.  I think all  the doctors in that building should get together and pressure the building management to make some improvements. 
    The waiting room was presentable enough, but the television was distractingly loud and showing a program about children with cancer - which, IMHO, is the exact opposite of cheerful and inviting.  You've really got to wonder what they are thinking to be showing things like that to their patients in the guise of entertainment.  
    The computers weren't working properly, and they couldn't scan my ID.  In fact, they really didn't care for my ID at all, though they only asked that I bring a photo ID - it seems they wanted a state ID instead of the federal ID I provided.  They could have saved us all some time and trouble by mentioning that in the first place.
    I didn't have to wait in the reception area at all - as soon as I was through signing all my forms I was taken back to the examination room.  Good thing too, as that little boy with cancer on TV was really pulling on my heartstrings.  The nurse finished with me quickly and there was a 20 minute wait for the doctor to come in.  
    The doctor was very good.  He was very thorough - he made a detailed inquiry of my medical history and performed a comprehensive examination.  He gave me straight-forward answers and I found him credible and trustworthy, though not exactly warm and fuzzy.  I will not be seeing him again because he feels my current doctors are proceeding appropriately with my medical treatment.  However, if anything changes in the future I would not hesitate to go back for second opinions or additional consultations.
    - Sue H.
  • A
    Visiting Dr. Harper's office is more like chatting with a friend than seeing a doctor.  The visits are low-key, low-stress and very pleasant.  My most recent visit was to arrange for some new allergy tests as I seem to be reacting to my environment a bit more than usual.  Dr. Harper explained that there are several possible causes for this, including exceptionally high pollen levels this spring.  Dr. Harper's communication is excellent - he always explains what I react to and why, and what I can do about it.
    I gave the office environment a "B" because I find the waiting room very dark, though I can see that some people might find that soothing.  I just find it oppressive.  And I gave them a "C" for availability because I can only see my own doctor on Tuesdays - he is in another location the rest of the week - though I know they will let me see any other doctor in the practice if I have an emergency.   I wish I could give them something higher than an "A" for punctuality because I am always seen on time, and if I arrive early they will usually see me early.  And Dr. Harper always spends plenty of time with me - I never feel slighted or hurried off.  
    The staff is great - friendly, courteous and they remember me from one appointment to the next, which makes me feel valued as a patient.  I wish all my doctor's offices were this good...
    - Sue H.
  • B
    They're thorough. They refer you on if they see the need to someone else. They pick up things on their basic tests of blood and other related things. I'm not a new patient so they come through with the times that were scheduled and the times we're checking out, they make another one.
    - al m.
  • A
    They're terrific. They're really engaged. They get a solid history and when the doctor comes in, she knows why you're there and what your history is. They're pretty remarkable. She is so wildly popular, it's hard to get in to see her.
    - Hans W.
  • A
    I have been going to Women's Health Specialists for annual exams for 3 years now. I also recently had an IUD inserted after consulting with their nurse practitioners and MD's. I have always been impressed with their kindness and professionalism. The facility on Sprint Drive is extremely clean and welcoming. The exam rooms are a good size, private, and clean. They are also great at returning phone calls and scheduling appointments.
    - Megan S.
  • A
    Perfect!!!!! From the consult to the follow up appt everything was better then I anticipated. Such a caring a loving staff and made me feel comfortable in a situation that I was extremely embarrassed about. Cannot say anything negative about this experience. Wish I would have done it sooner! !
    - Tawnya S.
  • F
    I asked to see an MD because of a history of heath problems, specifically with fertility.  I was told I had to see a nurse practitioner and that is the only person I would see until I became pregnant.  I was then given pamphlets to pay extra for "fertility classes" run by the nurse.  I was told that once I became pregnant, they would only let me see a midwife unless there was a complication with the pregnancy.  So I had no way of getting to know the doctors prior to a major complication.  They scheduled appointments one on top of another that I was completely rushed and had one of my appointments canceled (after I drove the 45 min to the office).  They do not provide any form of contraception - this is fine for me but in the future I would like that to be an option for my daughter and they are not flexible on this policy.  They have very strict ideas of how a woman's fertility issues should be handled and they do not attempt to get to know their patients.  I have since left to find a better practice.
    - Kristin S.
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Medical Specialists in Carlisle

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