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Auto Body Repair reviews in Carlisle

  • A
    Excellent customer service. Unlike other body shops, Dan was willing to discuss various options so that the price and quality of the job was exactly what I wanted. They are one of the few body jobs in the area that will handle rust and welding plus body work and painting. I will definitely recommend them to others and come back.
    - Kevin S.
  • A

    After visiting two other auto body repair shops in the Mechanicsburg, PA area that were recommended by my Acura dealership and receiving complete, written estimates from each of them, I found "Phil's Body Shop" on Angie's List.  This shop had many outstanding customer reviews (and no negative ones), so I visited "Phil's Body Shop" in Harrisburg, PA (25 miles from my home) and received an estimate to remove, repair, refinish, repaint and reinstall the front bumper of my 2006 Acura MDX for a very competitive price of $450. [One of the very reputable repair shops my Acura dealer had recommended to me and from which I got an estimate, would only replace the entire bumper with a new "Original Equipment Manufacture" (OEM) bumper after prepping the new one, painting, finishing, etc., for $1012.  The second Acura dealer-recommended reputable body shop would do what "Phil's Body Shop" proposed (remove bumper, repair, prep, paint, refinish, reinstall the original bumper) for $626.]  Given the "Phil's Body Shop" high ratings/reviews on Angie's List and the shop's written estimate to do what one of the other reputable shop's proposed at a much higher price ($626), I elected to have the work performed by "Phil's Body Shop" for $450.  I brought my vehicle to "Phil's" on March 21, 2016 and I picked-it up on March 24 after being called that the work was complete.  Upon arriving there and inspecting the reinstalled front bumper at the shop, I readily noticed some chips/scuffs toward the sides of the bumper and elsewhere on it that had not been refinished/painted, along with noticeable silver metallic paint overspray on some of the adjoining black grille, and a gap/poor fit along the right seam of the bumper where it butts to the right-front fender. I contacted the manager and asked him to look at what my tri-focal spectacled eyes were seeing. He initially stated that his shop only repaired and refinished the section of the bumper that was damaged and never expected to fix any other minor paint chipping, scuffs, etc., on the bumper. Clearly, we had differing expectations -- particularly in light of the opportunity to do so while the bumper was fully removed from the vehicle and our joint walk-around pre-inspection together (at my request) only noted unrelated discrepancies elsewhere on the vehicle, but none that were on the front bumper. The manager knew I was very disappointed (and I personally think he was professionally disappointed too in the work his team had done/did not do). He offered to have me leave my vehicle so he could make it right.  I could not leave the vehicle that day and I elected to return my vehicle to "Phil's Body Shop" the following week (March 28, 2016) by pre-arrangement with the manager who was very understanding and accommodating. He assured me his shop would "make it right" and meet my expectations. My vehicle was ready for pickup (2nd time) on March 31, 2016. The manager's word was solid and my vehicle's front bumper is as close to being "just right" as I can ever expect it to be. Nice!  Though I was disappointed at the first attempt, the manager's commitment to doing the right thing (INTEGRITY) without confrontation or excuses was more important to me as a fellow citizen and customer than anything else.  Thus, my high ratings for Mr. Wally Carper and his crew at "Phil's Body Shop," 3715 Derry St., Harrisburg, PA 17111.  (717) 564-9202.


    - Pat and Nancy H.
  • A
    My landlords recommended this auto shop, and I have been very pleased with their performance. Every time I have a car issue, I bring it here, and sometimes they're able to make recommendations for things I can do myself, or they schedule a time for me to drop off the car. They're very fair and good and I enjoy dealing with them. Things that get fixed stay fixed.
    - PHILIP R.
  • A
    I have used them in the past for several auto body repairs and they are always friendly, helpful and on time with when they return the car. You always feel that you are treated fairly when doing business with them.
    - Laura C.
  • A
    My 2001 Beetle needed the front grill repaired, which was covered by my insurance. I had my choice of who did the work, and chose Fine Line not only because my mechanic recommended them, but because they offer a warranty on their work. In addition to the front grill, I wanted the front bumper repainted and wanted 2 of my missing wheel logos replaced. I originally received a quote indicating the repaint of the bumper would be $300 and the wheel logos $25. On the day I dropped the car off I spoke with the manager, Barry, who very nicely told me that both items had been mis-quoted, BUT he was going to honor the quotes. I had arranged a rental car for the 2-day repair. Barry called to tell me my car would need to be there a 3rd day, but arranged with me to drop the rental off at their shop to avoid additional charges. He then drove me to work (20 miles away) and made arrangements to pick me up from work. I was really pleased with the service I received. I had additionally arranged for my car to receive deluxe detailing while it was at Fine Line. Barry knocked another $35 off the bill because he said he found fault with the way some of that work was done. I really thought it was acceptable, but I let him make that call. More than one person has commented that they can't believe my car is over 10 years old. I will definitely take my car back to them -- as soon as I have the money to get the hood repainted!
    - Mary Carol H.
  • A
    Majors was excellent. Was timely and did quality work. Can comment on cost since was totally covered other guys insurance. Would use them again if needed.
    - Tony S.
  • A
    unknown
    - Thomas N.
  • A
    unknown
    - Kathryn B.
  • A
    I would definitely look to them first if I needed more extensive bodywork done.
    - Elisabeth S.
  • A
    Always has been a pleasure to deal with them.
    - Jane K.
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Auto Body Shops in Carlisle

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