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Eye Care reviews in Canonsburg

  • A
    Seraly Eye Care Associates
    I was so impressed with the new equipment which projected an image if the inside of my eye to a large flat screen TV.
    Dr. Seraly clearly explained my condition and showed me precisely the problem on the image of my eye.  She keeps the images
    as a part of the history, and also shows you whether or not you are getting better or worse by showing you the change on the 
    current image compared to prior appointments.
    I have also had my mother and grandmother in to see her.  She has great patience with the elderly, as well as young children.
    I trust her completely, and highly recommend her.
    - Ivana L.
  • F
    Deconcilis, Dr. Dale L.

    They are so terrible, the office is just lousy. Talk about unprofessional. The office is horrible, the wait time is terrible and the professionalism is awful. The staff does not talk to each other; they don't know one thing from another. Seven times the same question. It was a lady doctor and she was okay, but you could not get past the staff. It was just horrible. They get everything screwed up. They just sent me a letter saying I have an appointment with them and I don't have an appointment, so I will have to call them to cancel it.  

    - Linda F.
  • F
    Sears Optical 300 South Hills Village
    Everything was fine initially. Was told 2 pair of glasses would cost $200. Placed the order. About 6 Hrs. later they called to say them\y made a mistake and the cost of the glasses would be $550.
    - Arlene & Terry R.
  • D
    LensCrafters - South Hills Village

    The exam by the eye doc was good, but the front desk was a disaster.

    I had to get my eyeglasses replaced over the holidays while out of town and went to the LensCrafters store at Flatirons Mall near Boulder CO, and the service at that store was fantastic. I finished up my year's supply of contacts at the end of January and scheduled an appt with the South Hills Village LensCrafters for a contact lens-only exam and new supply of lenses. They agreed to use the prescription that the store in Colorado had given me.

    I paid for the eye exam (a private pay because I was 3 days early for my once-a-year eye appointment insurance coverage but needed the new contacts as soon as possible) and offered to pay for the new lenses (also a private pay for the same insurance reason). The 2 girls at the front desk said I would pay for the lenses when they came in. They told me on 2/9 that they would order my new lenses and it should take about 3 to 5 business days, they would call. Having not heard from them, I stopped by this evening Thurs 2/20 to see if my lenses were in.

    After (I am not exaggerating) 13 minutes of both girls trying to find my file, their response is that it hadn't been a month since I got my trial lenses and that I'd have to see the doc again before they would order my lenses. I said I did NOT receive any trial lenses during my 2/9 appt, and was told that I had to have a trial first before they would place an order for the lenses. I asked if the trial lenses had been ordered on 2/9, and after staring at my records for a few minutes, admitted that apparently no order was placed. I asked to speak to the person who was supposed to place the order on 2/9, and she said that there were a number of people at the office that placed orders. I pointed out that these 2 women were the only ones at the front desk when I came in on the 9th.

    They then attempted to give me a pair of lenses for the trial that were based on my old prescription (which was weaker in both eyes) and offered 2 non-toric lenses even though it was clear from my records that I needed one toric lens for astigmatism and one non-toric lens for the other eye. I told them to order lenses at the current prescription lenses, one toric and one non-toric, so I could at least have a bloody trial with these and quot;newand quot; lenses (never mind that I've been wearing the exact same brand for the last 3 years). They said they would call in 3 to 5 business days when the order was in.

    I fully expect to not hear from Lenscrafters, and so I anticipate returning to my previous eye care provider, paying for another eye exam and ordering my contacts from the previous provider. At least my eye insurance coverage will pay for the exam and contacts when I go back to my previous eye care provider downtown. Absolutely pathetic customer service at the front desk at LensCrafters South Hills Village. A real disservice to an otherwise really good eye doc.

    - Lee T.
  • B
    LensCrafters - South Hills Village
    I was not thrilled with any of my experiences with LensCrafters. Dr. Justin provided an acceptable eye exam, but I wouldn't say there was anything remarkable about the exam itself. He appeared to be a bit aloof. I needed to return to see him several times because I was having difficulty with my contact lenses fitting correctly and he appeared to be a bit impatient after my third visit. I determined then that he did not value my eye health over the inconvenience of needed to refit lenses. I would rather use a provider that wants the best for my vision, not necessarily the easiest job to complete.
    - Denise R.
  • A
    Deconcilis, Dr. Dale L.

    Standard testing was done prior to seeing the doctor so that basic information was available.

    The doctor was personable, asked good questions, and performed additional tests. A major eye disease was discovered early and treatment started immediately to prevent degradation to vision. I will continue to use this eye clinic.
    - NITA J.
  • F
    The Eye Gallery
    I wanted to get the lasik procedure done. I understood that the procedure was done through TLC and that the Eye Gallery was a provider who could conduct the preliminary examinations.
    My doctor sent me to three different doctors for three separate second opinions - all of which turned out to be non-issues. In the end, the doctor did not want to recommend the procedure, nor did she want to conduct a follow-up visit.
    I understand that each doctor has his or her own opinion, but three separate doctors for three separate second opinions is unprofessional and a waste of my time. I would not have gone here if I knew of the time and expense that would be wasted.
    In the end, I made an appointment directly with the lasik surgeon (Dr. Arffa), had the procedure done successfully and am very happy with the results. I would suggest anyone interested in the lasik procedure to contact Dr. Arffa directly.
    - William F.
  • A
    Eye Candy Optical Center
    This is a new place, but they had my previous records from their previous location and management. That transition was very smooth. It's very well-run and everything is brand new and very clean. They have a nice selection of frames that they offer. They don't charge for adjustments to your glasses, if needed.
    - Robert B.
  • A
    The Eye Gallery
    While waiting, they happily adjusted my current glasses which were bent by my 2 year old. Their staff is generally friendly and helpful. Be sure to schedule an exam ahead of time. It is usually a bit of a wait each time and always so busy.
    The day after receiving my current pair of glasses last year, they fell on the ground and both lenses shattered. I took them back to the eye gallery assuming I would have to pay for the lenses, but instead they replaced them for free. I was surprised and happy!
    - Phillip A.
  • B
    The Eye Gallery
    Dr. Bowen saw me for two yearly visits, in 2009 and 2010. I was hoping to be able to wear contact lenses in place of the nuisance reading glasses that I have been wearing for several years. Dr. Bowen tried very hard to help me to alleviate this problem with contact lenses. I cannot wear "monovision" (based on a previous try with contacts a few years previously) so Dr. Bowen recommended a multi-focal lens instead. I was very hopeful about this. For the first year, the multifocal lenses she prescribed gave me mixed results and seemed to be too big for my eyes - they would slip about and seem to fold slightly. I had given up on them although they improved my reading vision very nicely. The next year, she tried a new brand of multifocal lens in hopes of them fitting me better. This was worse than the first time. I could see less, and the lens fit less well. I did not go back to the unsatisfactory original, I simply gave up! I do plan to return to The Eye Gallery this summer to try again! As a high school teacher, putting on and taking off glasses dozens of times a day is a major pain in the neck - and sometimes in the face! I really wish for a solution, and I do believe that when the technology of these non-sized lenses catches up with me, I will be able to wear them. I liked the doctor and the facility very well, and I am completely willing to give this another chance!
    - Kimberly C.
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Eye Doctors in Canonsburg

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