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Storage Unit reviews in Berwyn

  • F
    O'Briens Moving & Storage

    O?Brien?s Moving and Storage


    Missing Jewelry!!!

    My wife and I hired O?Brien?s Moving and Storage (associated with Allied Van Lines) for a local move in suburban Philadelphia.  Their salesman came, was terrific, and gave us an estimate which seemed very reasonable. 

    On moving day, two trucks with 5 movers arrived on time and began to pack up our house.  The movers were a little rough around the edges but seemed like good guys.  At their request, we bought them breakfast about 10 am.  The move was slower than we expected and, after a call to our salesman, they sent two additional movers to speed things up.  The movers were a bit forward, asking for pieces of furniture that they liked and hinting that we should pay for lunch as well.  One repeatedly reminded me that it was, ?Big Tip Wednesday?.  They also advised me that when they unloaded, they worked better with beer.  After multiple, not so subtle hints, I went out and purchased a 30 pack of beer for them.  The total job took about two hours longer than estimated and cost me an additional $500.  I also tipped them $500.  Then they asked for beers for the road and took the rest of the 30 pack as they drove off in Allied Vans.

    The next morning, my wife looked for some jewelry (about $13,000 in rings) that she had, mistakenly, left in a dresser.  It was gone.  We looked all through the dresser, the house, called the company, and then the Police. 

    Other than my family, the only people with access to that dresser were the employees of O?Brien?s Moving and Storage.  After many phone calls, a supervisor called me back and advised me that we should not have left the jewelry in the dresser and that, based on the insurance by weight; we would likely be reimbursed a dollar or two.  They did not seem very concerned at all. 

    Do not trust this company.   The initial professional estimate and sales pitch is a façade.  The actual moving experience is not good.   It was a mistake to leave that jewelry in the dresser and a bigger mistake to hire O?Brien?s Moving and Storage.  It?s hard to believe that a large company like Allied Van Lines associates themselves with these people.

    - David M.
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