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Pediatric Care reviews in Bensalem

  • D
    Lower Bucks Pediatrics PC
    The first appointment we had was cancelled by them the morning of the appointment because the doctor had a family emergency.  I understood as we all have emergencies now and then.  The rescheduled appointment also ended up being cancelled by them.  I'm pretty easy going and it was a well check, not urgent, so it didn't bother me much.  We went to the third scheduled appointment  with Dr. Bailey, and it was fine. She apologized for the schedule changes and was very nice. A few weeks later, my older son had a well-check with Dr. Patel.  The first appointment with her was also cancelled at the last minute.  It was annoying, but at this point I didn't feel inclined to leave. The rescheduled appointment with her was not cancelled and it was fine.  She was also very nice, but I felt she was giving me 'lip service' regarding a recurring issue with my son (one that multiple teachers have pointed out over the course of two years).  
    Because I work full-time and have my own medical issues and appointments, there were a few (three, possibly four) times that I rescheduled vaccination appointments.  Vaccination appointments are performed by Physician Assistants or nurses, take about 5 minutes, and you don't  talk to a doctor at all.  I called a few weeks later to schedule my toddler's next well-check.  The receptionist said she needed to ask the manager something and put me on hold.  She came back and stated that they will schedule the well check for my son, but if I cancel or reschedule it or any other appointments going forward, I will have to find another provider.  I was taken off -guard by this, as two of the their doctors had cancelled 3 appointments with me.  She said that if I wanted to talk to someone about this, I needed speak to the office manager.  
    I spoke to the office manager (who was rude and spoke with a condescending attitude).  Though she acknowledged the three appointments they cancelled on behalf of their doctors, she said that I had rescheduled too many appointments, they will not tolerate it any more, and if it happened again, they would no longer provide services for my children.  I didn't know what to say.  I wasn't informed of this policy prior to this.  I was astonished that it was ok for their doctors to cancel 3 actual check up appointments with me, but I could not reschedule vaccination appointments that do not even involve a doctor!  Seriously?  Did she even comprehend what was coming out of her mouth and how ludicrous it it was?  I scheduled the appointment,  but cancelled as soon as I made one with another pediatrician.  We had been with Holland Pediatrics for 5 years prior to changing to them(mainly because of distance-Dr. Ferrara and Dr. Dever are great!), and not one appointment was ever cancelled.  In the 5-6 months we were with Lower Bucks Pediatrics, their doctors cancelled 3 times (2 of them at short notice the morning of the appointment)!  Their patients are held to a higher standard than their doctors. Enough said.
    - Carol H.
  • D
    St Mary's Children's Hlth Ctr
    I and my family been to India and we had appointment for a yearly update, oh they are pathetic when it comes to appointments, they just postpone for no reason. and when the child is sick they dont even care to see the child, even if i make a call they take hours to return your call and answer your queries. and everytime its the nurse practitioner who attends the children and i hardly see any docters.  i just go here because its near by, probably i will change when my son goes to school
    - vaishali d.
  • A
    Margiotti & Kroll Pediatrics
    - Michael M.
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Pediatricians in Bensalem

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