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Cell Phone Service reviews in Bensalem

  • F
    Upon returning home, I discovered the iphone Screen Protectors kept falling off the screen, deeming them defective. The following evening, on 3/11/11, I returned to the Verizon Store with the defective screen protectors, iphone case and receipt in hand. Their receipt clearly states their 14 day return policy. Upon explaing to the sales clerk that I wanted to return the merchandise because it was defective, he immediately told me "we can't take used merchandise back." I tried to explain that they're defective and he said "that's not my problem." So, I then asked him if I'm supposed to eat the whole $31.78 sale and he emphatically said ,"YES!" I then handed him the defective screen protectors and demanded a refund. He took possession of the defective screen protectors and in a smart-a** tone of voice, told me to "have a nice evening, sir." I went home and called the store and asked to speak to the Store Manager. The very young lady who answered the phone, going by the name of, Nikki, claimed to be the store manager and said she remembered me from a few hours back. She claims I was speaking to a clerk named, Tom, who was also a Store Manager. She also told me "there is absolutely nothing we can do for you" When I told her I was going to contact higher management, she said, "go ahead, up to you, but they also won't do anything for you." I had a similar experience with the Verizon Wireless retail stores a few years back whereupon they refused to take back a defective Blackberry case that was under warranty for a year. Even though their receipts clearly state a 14 day return policy, it is apparent they will not take back merchandise and do set their own rules which contradict and over-ride written policy. The store personnel, have major attitude, unfriendly and are merely glorified clerical order takers. A word to the wise for anyone reading the unfortunate experience I just went through is to stay away from the Verizonwireless retail stores. For me, I'll get my money back eventually, but the aggravation and intimidation I had to bear in this matter is unacceptable. If you're looking for cell phone add-ons or accessores, may I suggest Best Buy or mail order. Don't chance dealing with these unscrupulous arrogant clerks.
    - Kenneth S.
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Cell Phone Companies in Bensalem

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