Passmore Service Center

Founded 1974 • Angie's List since June 2009

NA Rated | 4 Reviews

Service Categories

Description

For the best in lawn and garden equipment, chainsaws, and more, head to Passmore Service Center, Route 100. Located 3 miles north of Boyertown in Southeast, Pennsylvania. Passmore Service Center sells mowers, tillers, tractors, generators, water pumps, chain saws, trimmers, blowers, and much much more. (Visit our showroom for the complete listing.) They represent Scag, Exmark, Echo, Hustler, Stih...l, Honda and various other equipment manufacturers. Forrest Fronheiser started the business over 35 years ago along with his wife, Rosalie. Later he was joined by his sons Dale and Dallas and son-in-law and daughter Ronald and Duane Riegner. The Fronheiser family does not believe in forgetting a customer after the sale. The name is Passmore Service Center, and they take the service end of the business very seriously. They have trained personnel to repair and maintain the products they sell. Passmore employs outdoor power equipment certified technicians, trained by the product manufacturers. "Quality Equipment, Quality Service." The Fronheisers have lived by that slogan for the past 36 years, and they plan to stick by it for many years to come....

Verified Reviews

A few reviews for this pro…

A

RATED

08/28/2014

unknown

DESCRIPTION OF WORK
Fixed our riding mower,with pickup and delivery.

CATEGORY lawn mower repair

A

RATED

09/20/2013

It was performed very quickly so we could get our jobs done. We depend on this blowing machine and they fixed it right away!

DESCRIPTION OF WORK
fixed blower fan in our insulation blowing in machine.

CATEGORY lawn mower repair

F

RATED

10/24/2011

d

DESCRIPTION OF WORK
My large Scag walk behind mower started acting up in late September and obviously needed to be repaired. I took the mower to Passmore for an estimate on September 28th and dropped it off. I was promised an estimate by the end of the next day (9/29). I called in late on 9/29 and was told I was next up for 9/30. I called in on 9/30 and was then told I was next up for 10/3 (Passmore Service does not work on weekends). I recieved a call late on 10/3 from the Passmore Sevice Manager. He told me that my Scag had blown the engine, had 0 (zero) compression and it needed to be replaced. The cost estimate was between $1650 and $1700 and would take days to be completed. I am not an engine expert, however, I knew the engine was not "blown". Why? Because the mower started without any oil smoke or burn smell. Also, for the engine to start it had to have compression... I was not satisfied with the work (and cost) estimate. I went in and picked up the mower to take it to the location where it was initially purchased. When I got to Passmore they wanted to charge me an inspection fee of almost $50. I refused to pay on the grounds that it was not mentioned to me prior to dropping off the mower. A manger got involved, tried to reason with me... but signed off on letting me take the mower without paying an inspection fee. I then took the mower to Hensel's Mower Service (610-857-3816) in Parkesburg, Pa. (just west of Coatesville). In 1 day Matt Hensel got back to me with a quote!!! The issue was that the "govenor" had to be replaced. His estimate to me was for approximately $450, depending on what else needed to be done once the govenor piece was pulled out & inspected. I picked up the Scag on 10/7. The total cost for the re[pair was $384. Period. The mower runs fine and I saved $1300. Passmore treated me like they were the only game in town and I will never be doing business with that company again. Thanks! Rudy Smith

CATEGORY lawn mower repair

SERVICE PROVIDER RESPONSE

Our view of this unfortunate incident is we got the member's Scag 48” walker in with a Kawasaki engine. The technician said there was no oil on the dipstick and it was tight, which we marked on the work order. We added oil and broke the engine free. It ran but had a knock. One discrepancy is our service manager said the engine was blown based on the knock but didn’t say it would not start or had z...
A

RATED

06/02/2009

The salesman was very nice and took time to explain various features and ask questions to determine the type of trimmer I needed. He did not try to sell me something more than I needed in order to make more money. I was very impressed with this type of integrity.

DESCRIPTION OF WORK
I had taken a Stihl weed trimmer in to Passmore to have it serviced since it was 8 years old and had not been used in 2 years. The service tech told me that if repairs ran over $85 they would call me to see if I wanted the work done. Repair would have cost me $100 so I decided to purchase a new weed trimmer. I intended to stick with the Stihl brand since that is what I had and really don't know much about lawn equipment (I had inherited this weed trimmer). The salesman showed me several models then suggested a different brand that would be just as good for my needs and actually cost me less money.

CATEGORY lawn mower repair

SERVICE PROVIDER RESPONSE

Thank you for your positive response! We are happy to have served you and hope to see you again soon!

Services Offered

Lawn Mower & Power Tool Sales (Zero-turn Mowers, Walk-Behind Mowers, Riding Mowers, Chainsaws, Trimmers, Blowers and Snowblowers) Lawn Mower & Power Tool Repair

Services Not Offered

Snow Removal, Lawn and Garden Maintenance

General Information
Licensed
NA
Bonded
No
Insured
No
Free Estimates
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Payment Options
American Express, Discover, MasterCard, Visa, Check, Financing Available
Senior Discount
No
Emergency Service
No
Warranties
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