Removed carpet, padding, and old padding that had adhered to hardwood floors; sanded, stained, and finished living room and dining room (approx. 400 sq. ft.)
When I first contacted Haven Hardwoods, I spoke with Andrew's wife, who was very helpful and reassuring on the phone and said she'd have Andrew get back to me, which he did promptly later that evening. I then sent him some photos of the mess that was completely stuck to our oak floors beneath the carpet and padding that we had in our LR/DR, and he assured me that the removal of the old, sticky padding was no problem. This was after I talked to three other providers--one who never provided an estimate, one who wanted to charge an extra thousand dollars to remove the sticky padding on top of the regular refinishing costs, and one who took one look at the pics I sent and then said he didn't want the job. Andrew quoted me a very fair price, much better than other quotes I received from the previous contractors I spoke with, and we scheduled a date to begin (March 23). He went over with me how long the job would take and some other specifics, such as stain types and finishes. The morning of the 23rd, he and his crew showed up promptly at 8:00, just as he said they would, and he provided a detailed invoice to my husband outlining the price per square foot and other specifics of the job. By the time I got home from the work that day, the floors were sanded down to bare wood and they looked lovely, even with no finish, and had very few marks or stains. Also, the guys made sure that plastic sheeting was hung over the kitchen entrances and the stairs/hallway, so that no dust would get into other areas of the house. Over the next day and a half, Andrew and his crew applied the stain my husband and I chose and then applied the poly finish, and cleaned up all the dust and mess involved with the project. Our floors look absolutely gorgeous--honestly, Andrew made this whole process streamlined and pain-free, and he delivered everything exactly as promised when we initially spoke and scheduled the job--right down to the estimate that he gave me. Andrew responds in a timely manner to phone calls and emails, and he and his crew were punctual, professional, and delivered a fantastic finished product. We're so thrilled to finally be able to have the hardwood floors that were hiding under old carpets. Our whole second floor has hardwood under carpet as well, and when we decide to have the three bedrooms and hallway refinished, we won't need to vet a contractor because we've already decided that we'll be calling Haven Hardwoods.
