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Hvac Repair reviews in Bakerstown

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    Air Pro Heating & Cooling
    The furnace installation went fine.  The guys came, got it done, and were professional while they worked.  

    Two days ago we came home and had no heat.  We had some issues getting in touch with Air Pro and/or a service technician, which was concerning.  I made a complaint about Air Pro's response time and today, a Sunday, Rocco, the owner of Air Pro, called me to personally talk about what happened.  I explained to Rocco the times we called, how long we waited for responses, etc.  I could tell that he was listening and really attempting to figure out where the communication problem happened.  In the end, Rocco was very apologetic, told me that I should call him directly if we ever had any problems like that again, and gave me a FREE boiler cleaning next fall.  All in all, a frustrating and negative situation was made right, and I really appreciate Rocco's concern for customer satisfaction. I would recommend Air Pro to anyone with HVAC needs.  

    - Emily Y.
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HVAC Contractors in Bakerstown

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