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Appliance Repair reviews in Aspers

  • F
    1. Called Sears when fridge quit.  An A & E service person came out 2 days later and said that the problem was a blown computer board caused by an ungrounded plug (no one from Sears said that there was an electrical problem when the fridge was installed). A & E refused to fix the fridge.
    2. Called an electrician that day who came and ground the outlet.  Immediately called Sears appliance service to reschedule the fix.
    3. Got an appt for 2 weeks out!  Called Sears service, no help.  Lost hundreds of dollars worth of medication that needed refrigeration.  Explained that to service rep.  Was later informed that I had not "reported it as an emergency."
    4. Called Sears store management and Sears Customer Relations and finally got an appt 1.5 weeks out.
    5. A & E was a no-show.  Waited over 5 hours.  No communication.  Called Sears service who said, "sorry, no tech was available.")  Tried to reschedule - another week's wait.  Did more calling, was "guaranteed" a discount on the service even though fridge was out of warranty.
    6. A dozen phone calls later and was scheduled for service 4 days after missed appt. 
    7. Tech calls on the day of the appt and says he doesn't have the part.  Oh wait, yes he does, but he doesn't want to install it, because it's his only one. He calls his boss who tells him that it's ok to install it.  Finally he relents..  It takes about 3 minutes to do so (4 screws).
    8.  I tell the tech that I was promised a discount.  Price he gives is $336.56.  WHAT? (had looked up the part on-line $102.50).  He taps keys on his computer, then says - quite roughly - If you don't pay me the FULL amount right now, I'll remove the part and walk out the door.  He effectively put us over the barrel.
    9. To add insult to injury, he says he is offering a discount and hands me a booklet of coupons, like, "get $20 off air duct cleaning if you arrange for it on the same day as service."  Yea, right. 
    10. My advice:  1. don't buy any appliance from Sears.  2.  If you already have and it's out of warranty, buy your own part and have it installed by a reputable company.  A & E is, hands down, the most unethical company I've ever had the displeasure to deal with.
    - Judith B.
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Appliance Services in Aspers

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