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Cleaning reviews in Altoona

• B

  The technicians that came out were helpful and friendly. The carpets looked cleaner but by no means look new. I think if they are working with a certain kind of technology then there isn't really anything they can do better, they are doing the best with the equipment they are using.
  - Marshall S.
• A

  We have called Harper's on several occasions, and plan to call them again to prepare my father's house for sale. Excellent work. They always go the extra mile to treat stains and deodorize the carpets! They even move the furniture! Great company!
  - Sherry B.
• D

  They missed lot of spots  .. I believe they did it too quickly. Also gas is now 2.15 per gallon and they charges a $3.00 fuel surcharge...

  Was not satisfied 

  
  
  - ed g.
• A

  Excellent, Excellent.  Cleaned bathroom (tub, toilet, sink, and floor).  Vacuumed bedrooms, dusted, and cleaned hardwood floors.  Cleaned downstairs, (bathroom, kitchen, living room, and dining room), including hard wood floors, counters, stove, cat's room etc.   Excellent work and reasonably priced.  She comes to our home every two weeks.
  
  - SUSAN B.
• A

  They are not expensive. They are trustworthy. They do very good cleaning of the carpets. They do things right like carpet cleaning.In overall grading,they are excellent. They are also excellent in quality, punctuality, responsiveness and professionalism.
  - Melinda F.
• F

  At first my service was good when Miss Tammy did the cleanings.  Then when she no longer worked for Sunshine Cleaning, new employees were sent.  They did good the first time.  However, the second time the new employee named Jendi was sent into my home without the trainer the house was spot cleaned and jewelry was stolen (family heirlooms).  Ms. Hoover did not charge me for the cleaning since her employee admitted to leaving early.  She even wanted to try and make it right and send her back to redo the job.  I told her that if this was the employee's integrity I did not want her back into my home.  I also cancelled service because something felt off.  I didn't even know at that point that she had gone through my jewelry box and stole jewelry.  I had a horrible time trying to get insurance information from Ms. Hoover as well as having her cooperate with her own insurance company, Erie insurance.  I am still in the process of dealing with them.  The employees that had been sent into my home were not bonded or insured and my homeowners will have to handle this.  I even contacted my former cleaner (Miss Tammy) with Sunshine Cleaning and she informed me as well that she was never told to carry her own insurance. So she had essentially been in my home for 7 months without insurance or being bonded.  Thankfully Miss Tammy was trustworthy and there were no issues while she was in my home.  My insurance said they will go after Ms. Hoover and her insurance company, as I wrote the checks out to her and scheduled the cleanings through her.  I trusted that she would do her part and send insured and trustworthy people into my home.
  
  Ms. Hoover claims all of her employees are subcontractors that should carry their own insurance.  That would be fine as long as she made sure they had proper insurance before sending them into my home to clean as representatives of Sunshine Cleaning. I have also been informed that around March 28 (which was 3 days after the employee confessed) Ms. Hoover informed all of her employees that they now must carry their own insurance so they may now have coverage please check for yourself!  That was my fault for just trusting her and  the line on her website that said fully insured and bonded for your protection and piece of mind.  I am still waiting for the whole for my protection and piece of mind!
  
    Please take the advice of Angie's list and ask for proof of insurance on the exact individual that will be in your home.  My husband and I have gone through heck trying to deal with all of this.  The only thing that helped was that the employee of Sunshine Cleaning confessed to stealing the items and she is being charged with a felony.  Thankfully she also confessed where she sold the jewelry to, the jewelry store has assisted us with the claims, police report and are even trying to help us replace the jewelry with as similar pieces as they can find.   I will gladly provide a copy of the police report and insurance information to prove the legitimacy of this post and that there is no slander.  I also had to hire a lawyer with all of this.  Per my lawyer, I have every right to truthfully review this company and maybe save someone else from going through the same heartache as us.  Per the police department, asking Ms. Hoover to cooperate and for insurance information when all of this unfolded is not harassment nor is posting reviews on the experience I had.  They know what happened as they interviewed not only me because I filed the report immediately, they also interviewed Ms. Hoover and Jendi the employee.  ASK FOR PROOF OF INSURANCE!
  
  - Kristina M.
• A

  They did a great job. I was well satisfied. The work turned out fine to me. I wasn’t complaining. They looked clean to me. The house was empty and they did the whole house and when I got there, it was clean for me.
  - Robert R.
• B

  Everything was done well, except for their promise that the carpets would look like new, on the phone. Then after the carpets were done, they still had some spots, and the company told me that the stains were set in and would never come out (which contradicted their promise on the phone).
  
  - Marshall S.
• A

  Our home was extremely in need of carpet/upholstery cleaning. We had recently had 2 major renovations done in the home, a bathroom gutted and replaced, and a kitchen ceiling repaired. We also have 7 special needs cats.
  Mr. Beatty came and did an estimate which we were surprised with. We thought the price was going to be over $1,000.00. On the day before cleaning, I received a phone call from the office telling me how to best set up for them, which was very helpful. I moved breakable objects to safety, moved things that could be moved into the kitchen and left everything else in place.
  Mr. Beatty and his staff came in on time. All of our animals except one had been transported to the groomers to be cleaned as well.
  They moved all the furniture and cleaned underneath everything, as well as behind. I scrubbed baseboards and doors one room ahead of them, and by the time they were finished, the carpets could be walked on and were surprisingly dry. My cats returned later in the afternoon and were very comfortable in their environment. The carpets were restored to "pre-renovation" condition and the upholstery looked like it did when we bought it. It was truly an excellent job.
  I cannot begin to say how pleased I am with this company, it's staff, and their service. They will be my "go-to" for carpet/upholstery cleaning in the future.
  
  - Sally B.
• A

      I've had Sunshine Cleaning come here three or four times so far and they have been wonderful. After I contacted the company, the owner, Becky, came to my house and we did a walk-through during which I gave her a list of things I was hoping to be cleaned on a bi-weekly basis. On the list I had the normal things like dusting and cleaning the floors but I also had things like cleaning the front porch and every June and December, cleaning the windows. Becky called me a few hours later and gave me a price of $70 every two weeks. She said she basis her fees on the job, not by the hour, since sometimes things take longer than expected.
       My professional cleaner is Sharon and professional is a great word for her. When she comes here, she herself is very polished, clean and sharp!!! She goes beyond what I had hoped for; today I came home and the coffee cup I left in the sink was washed! I even left a note saying that she could skip the small bedroom today since I had it piled full of junk but she cleaned it anyway! It those little things that makes me appreciate them. 
      It seems nobody does a good job anymore but they actually do!!! I also love, love, love that they use natural products. I get migraines so I really appreciate that I'm not coming home to a chemical warfare. If your thinking about having some help, trust me, they are great and you can tell they take pride in their work.
  
  - Sherry P.