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Pet Care & Health reviews in Aliquippa

  • F
    LACK OF INTEGRITY On a Saturday evening my cat started acting strange (lethargic, hardly eating). Early Sunday morning I noticed her hind legs were wobbling when she walked into the room & stared at her bowl. My vet is closed on Sunday, so I searched online for open clinics. Five Points was the closest. Called that morning & described the symptoms IN DETAIL to the receptionist. She asked if I'd been there before (I had not) & said there were no regular appointments. She informed me of clinics farther away, but I wanted to minimize "car stress" for Ms Bushay. She offered an "Emergency Care Visit" for $105 plus any additional costs. I accepted, & she asked if I could be there by 10:30AM.. we arrived about 10:36AM. There were 2 people at the desk. When they were through, I filled out a form for new clients & took a seat in the waiting room with 2 other clients. It was clear from conversations that they were not emergency visits. It was FORTY minutes before Ms Bushay was called. The vet tech came in to gather more information, & about 10 minutes later the doctor came in. After a brief exam, he suggested blood work. After reading the results,he said, "We're going to treat this as an infection." He did not give her any antibiotic there, but prescribed $75 in prescriptions (antibiotic & potassium) with instructions for me to administer twice a day,12 hours apart. He said to call & schedule a revisit in about a week when the antibiotic was gone. NEVER ONCE did he indicate in any way that her condition was grave or life-threatening. While paying the $406 bill, I questioned the receptionist about the 40 minute wait for a $105 "EMERGENCY URGENT CARE VISIT." She said, "You agreed to it on the phone." ..Yes, I did ..because I assumed that "emergency care" meant prompt medical attention. She explained that it means they "fit you in." I didn't expect immediate attention, but a 40 minute wait is unreasonable. However, I paid in full using a credit card & left 12:45pm. At home, Ms Bushay got both meds at 1:15PM, and 12 hours later as instructed. She used the litter box once.. hardly moved after that. Kept watching.. 3:00AM she stopped responding. Her eyes were wide open, but she didn't respond, even when I held her. By 5:00AM she stopped breathing. Could hardly speak when I called that morning. The doctor did call back. He stood by his diagnosis based on HIGH white blood cell count, LOW body temp (99.6��) & weakness. I asked why the treatment (Clavamox & Renal-K) didn't help. He said she was old & may have had it a long time. But she was perfectly fine until that Saturday evening. Called my credit card company to dispute the EMERGENCY URGENT CARE charge. Payment was withheld by the credit card company while investigating the issue. They tried to come to a fair resolution with Five Points, but their attempts failed. Legally, they had no choice but to release full payment to the clinic because I did sign and authorize the transaction. To pursue it, I'd have to hire a lawyer. I asked for copies of the correspondence concerning the dispute. That's when I learned that the doctor & the receptionist sent letters containing OUTRIGHT LIES!! The receptionist said she was "surprised" when I walked in. ??? HOW could she be surprised when she offered a $105 "Emergency Care Visit" over the phone & asked if I could be there by 10:30AM?? She also wrote, "I received a call from a lady that said she had a cat on her porch that was just about dead." ..What??!!.. HOW would I know the name, exact age, gender & specific symptoms of an almost dead cat that I FOUND??! The doctor's letter states, "Recommended she get to a facility who could care for the animal." He NEVER said any such thing!! The medical records show the diagnosis & treatment prescribed... & also that he told me to schedule a revisit in a week. The record states, "Rev in a week" in his OWN handwriting! There's a serious lack of integrity here. I DO NOT appreciate being portrayed as a rude, self-centered person who would walk into a vet clinic expecting service without an appointment. Twice I attempted to speak to the owner of 5 Points. Left 2 messages with receptionist to respond to a letter sent to me a day after my cat died. He never returned the calls. So I mailed a letter to him at the clinic 7-17-17. Never got a response of any kind. That total disregard is very rude & insensitive. Needless to say, I'd never recommend this place to anyone!! People who lie to avoid accountability are untrustworthy, as well as those who do nothing about it. NOTE: Others I've spoken with are of the opinion that the sudden onset of my cat's symptoms (at 17 yrs old) was an indication of stroke as opposed to infection. White blood cell count is commonly high following a stroke as well as with infection... & her body temp of 99.6�� was not an issue (normal range 100-102��) Doctor at 5 Points never even considered the possibility of a stroke.
    - Rose M.
  • A
    PetSmart Monaca Pennsylvania
    Took a 9 year old,  long hair cat in, with serious mats and tangles.  He had never been groomed before.  Tera handled him wonderfully...sheared his tangled mess, clipped his nails and gave him a bath.   All of which I would never have believed possible with this grouchy cat that is NOT a people cat.   Tera was fantastic!    I am thrilled with how the cat turned out!
    - patricia g.
  • A
    Noah'S Choice Pet Sitting Services
    Noah's Choice is by far, the best pet sitting service I've ever used.  They love our animals as much as we do.  Our pets our most comfortable in their own home and thanks to Noah's Choice we can go on vacation and leave them home in the best possible hands.  Noah's Choice is in frequent contact via text or e-mail to let us know how it's going.  We never worry when Noah's Choice is taking care of our animals.
    - Patrick B.
  • A
    PawFect Grooming (PFG)
    I use them for dog grooming. They are wonderful with dogs. My dog comes out looking wonderful every time and they have a reasonable price. They are wonderful groomers. Just to give you an idea on price, at PetSmart it is about $100 to groom my dog. The price all depends on the type of dog you have.
    - Jennie C.
  • A
    Healthy Paws Pet Insurance
    My dog had emergency surgery out of state.  The claim form and bill was faxed to the company on Monday.  Wednesday I received an EOB of payment and received the check one week from the day they received the claim.  I then received a follow up email checking on her recovery.  Great service and customer care.  Everyone should have pet insurance .Healthy Paws is great.  My dog is only three years old.  $28.00 per month insurance and the claim paid was around $3300.00.
    - Karen P.
  • A
    They are very helpful and friendly.  Their prices are a little bit higher than some places, but for the convenience and how they work with the animals, I pay it.  Their staff is very friendly.  Their office is clean, and they get you in there really quick.  Their hours are often seven days a week, which makes it convenient if you have a sick animal.  It is all good about them.
    - gina a.
  • A
    I wish family doctors were as professional as the staff at Moon Veterinary Hospital. They are incredibly accommodating, while being thorough, knowledgable, and passionate about their work. I am very glad Moon Veterinary Hospital is here. They are excellent.
    - Justin A.
  • D
    When I balked at the huge "treatment plan" price they were beyond rude. I have been taking animals to vets for 35 years and am used to the hard sell tactics, but this was the worst I have ever experienced. They left me and cat sitting in the treatment room while my dog was in the back having his wound treated and I could hear (through thin walls) that his treatment was done but I sat there for close to an hour waiting for him to be brought back so we could leave. THAT was unprofessional. The hard sell and dire warnings were unprofessional. The bullying vet was unprofessional. All in all the visit took more than two hours. I am new to the area and need a vet, but this is obviously not the place I would pick.  I love my pets and do not appreciate being bullied and guilt-tripped.
    - Nan A.
  • A
    Animal Medical Clinic
    Arrived a little early, but was ushered into the exam room on time (4 PM).  They were very busy, so I had to wait a while, but since I had only made the appointment earlier that same day I didn't mind.  As always, the staff and Dr. Gorby were friendly and helpful, both to me and my canine companion.  The exam and consult were quickly finished, my questions were answered, and I was on my way
    by 5 PM.
    - Michael J.
  • C
    Beaver Animal Clinic
    The staff is very friendly. I think they are rather expensive, though. The veterinarian is good. He is very good with the animals. I have taken my dog thrice there. I will use them again in the future.
    - Margaret N.
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Pet Care Providers in Aliquippa

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